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Bought a discounted version of Kapersky 8.0, found out restrictions after I paid

#1 User is offline   whatup2008 Icon

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Posted 18 July 2008 - 05:44 PM

It was about $34.00 for a one year license, Kapersky Internet Suite 2009 8.0...I thought this was a 'too good to be true' price. But I went ahead and got it anyway. The following are the terms and conditions I was given after they recieved payment I highlighted in bold some things I did not like....as said, finding out after I paid. One thing is it was suppose to be for one year....it states that in Paypal as well, I used Paypal for this transaction. I don't think I'll have a hard time recovering my money (I hope) but I wanted to know if anyone has heard of this company...it's called "ALBERTA LTD." Here is the Paypal info even though it doesn't say Paypal....(had to go to get the name of the company, may as well post the transaction) Sorry for such a long post, but I wanted to get as much info on so you can see whats going on...thanks for your help






| |
|Business Name:| |ALBERTA LTD. (The recipient of this payment is Non-U.S. - Verified)|
|Email:| |removed|
|-----|
| |
|Shopping Cart Contents|
| ||Qty|Item|Options|Price|
|1|Kaspersky Internet Security 8.0 Download Version (1 Years , 1 PC) - plus any applicable tax/VAT| |$34.95 USD|
|



|




Terms and Conditions

By downloading the trial software, you agree to the following conditions:


The use of this software is for familiarization purposes only. During use of the trial version, you are not entitled to technical support; however, you are free to utilize the user forums. In addition, you do not have the right to sell your trial version of the software.


You are entitled to use the software for familiarization purposes during the period specified in the license key file. The expiration date can be viewed under the Service tab of the software's user interface.

Download Instructions:

The following trial download is a fully functional version of the product, which will run for free for a period of 30 days. If you would like to continue using this product after the trial period, you should purchase a license.


In order to install a trial version, you should click on a "Download" link located in the FTP column (the server number is not important). Once a dialogue box opens, select "Save," then select a convenient location for saving the file, such as your Desktop.


Please be aware that only one trial version of Kaspersky Lab products for home users is permitted per computer. You cannot install a trial version twice.

Trial version of Kaspersky Internet Security 2009 (8.0.0.357) ( English ) 31.94 MB

Select Server Nearest to you:





Edited by MPHEnterprises - Removed email address for privacy & security purposes.
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#2 User is offline   mphenterprises Icon

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Posted 18 July 2008 - 06:21 PM

Hi Whatup. First, I have moved this Discussion from the Windows Community into the Privacy & Security Community. Now, there are several red flags here that I would like to address.

- Never pay anything from an unknown third party no matter how good the deal may seem

- A search for Kaspersky Internet Security 8.0 indicated that this suite is in BETA stage and is only available for release in a trial format

- The full version is available for $60





The only bright side to this is that you, presumably, paid with PayPal. That all being said, there is nothing in the Terms & Conditions that would indicate to me that this is a fraudulent company. Most trial products are not eligible for technical support. Most trial products cannot be installed twice. Most trial products suggest that you buy the full version after the trial is over. In all honesty, I do not see an issue here.
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#3 User is offline   whatup2008 Icon

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Posted 19 July 2008 - 04:24 AM

!http://calibex.net.cn/kaspersky/kiskav2009versionen-uscaau.html!



Hi mphenterprises,

Thanks for your reply, I wanted to post the page I bought the software from, this link is the best I could do. I tried to turn the page into an image but failed at that. If you can view this link you can see where it doesn't mention restrictions and can be somewhat deceptive to software novices like me. Anyhow, I will see if they voluntarily will refund or I have to go through Paypal. Just a question about Kapersky, do you think it's one of the best (internet suites) available, or what do you think is? Internet suites are what I usually get, they cover all the bases as a rule. Right now my AVG suite is expiring. It uses too many resources and customer service is very slow I find. I read where Kapersky is excellent and uses minimal resources. Thanks
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#4 User is offline   mphenterprises Icon

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Posted 19 July 2008 - 04:44 AM

I have to admit, after reviewing the site you provided, I can definitely see where the issue lies. You are correct. There is absolutely no reference to a trial and to a layperson, this would appear to be a valid offer for a well-known product.

However, a major red flag jumps out at me when I clicked on the "Order Now" button.....I was redirected to Paypal. That is an absolute no-no. Any company that sells products should have a legitimate buying system that accepts all forms of payment including credit card. That may be slightly different for companies that offer services such as mine (computer services) or a very small business. If anything, one should have been redirected to Kaspersky website to complete the payment transaction. Here is a snippet of the main webpage of the company from where you purchased this Trial: (Click on the image to expand it.)

Posted Image

This website is basically a sham. Calibex.net basically just downloaded a copy of the trial version and is selling it as a full retail version.

That being said, I tried to go to the Kaspersky website (and have been trying to go to the Kaspersky website since this Discussion started) and I continue to get a Page Load Error. The site may be down or it may otherwise be unavailable at this time. In any regard, absolutely contact Paypal and bring this to their attention. I would even suggest you include a link to both the aforementioned website as well as this Discussion. I cannot guarantee that you will get your money back, but at least you will bring this to them in case other people have not.

To answer your question, the best advice I can provide to you is to review the already extensive collection of information provided by our members in the Privacy & Security Community. You can access this Community by clicking here to get an idea of what other members suggest.

Additionally, there are two Documents that pretty much sum up what all of our members suggest:

{document:id=1141}

{document:id=1830}
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#5 User is offline   Flashorn Icon

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Posted 19 July 2008 - 05:09 AM

Hey whatup!!


It's been a long time whatup!



If you are searching for all in one solution, the best on the market right now

is "ESET NOD32" . This has been the most effective anti malware for the

last two years running.ESET NOD32 .



If you would like to see another one that goes unoticed , give F-Secure a looksee.

It also has one of the best "Rootkit" detector in the business.

F-Secure .

As far as being resource hogs I don't know. If you take a look at the other discussions


in "Privacy & Security" you will quickly notice that we don't recommend using all-in-one

solutions. We rather use what we like to call a 'Layered" or "Tiered" solution which

involves having more than one scanner from a few select companies, which by the way

are mostly free. As you will find out from other members this is the most secure way

to keep the nasties away from your PC. We only use one Firewall , one Antivrus with full time scanning ,

and only one AntiSpyware with real time shields.

This works the best because not one Antimalware program can cover the spectrum of malware that is

growing at a alarming rate. We get the malware solution from more than one program to effectively

scan and detect the most maleware possible.



Anyways , this was just a brief description of how we protect our own systems.

If you would like to know more about our way of protection , just ask and we will do our best

to convince you of it's effectiveness.







FLASHORN. !http://forums.pcworld.com/legacyimages/
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#6 User is offline   whatup2008 Icon

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Posted 19 July 2008 - 06:09 AM

Hey Flashorn,

It's been a couple days hasn't it? lol....well, maybe 4 or 5...haha, I should check in more often because I do have questions every now and then but put them off continually (I think it's called procrastination) and shouldn't. mphenterprises, I filed a resolution and escalated it at the Paypal website, and I'll keep you posted. Thanks for you help with that. Im going to make sure I work at not being so naive when it comes to stuff like this. (yeah, right)

I'm going to check out those two you mentioned, I have seen where "ESET NOD32" is rated pretty high up there. FSecure, has a free rootkit scan I've been using, this has high ratings too. I wanted to go with Kapersky because of it's low resource usage and it's high ratings, at least this is the way it looks, but I don't trust the way I look at it anymore, lol (kidding really) I know Kapersky is a high rated one, but don't know how it compares. I think I'll look into the Eset and see how well that is doing and price.

I've always said this is a great forum, I've got to keep checking in just to say hello at least. thanks again for your help guys.
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#7 User is offline   whatup2008 Icon

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Posted 19 July 2008 - 08:13 AM

Hi mphenterprises...



Much to my surprise Paypal won't help with the refund, even though it was a verified site with them and at one time they would have helped but evidently they changed their policy to help with solid goods only e.g. defective, broken, etc., but software, downloads even though they are a verified site, you're screwed. This says to me Paypal isn't what it use to be. Anyhow, the good news is my bank will get the charge reversed from Paypal. One thing I noticed with that transaction when I placed it, the difference between this one and all others (I've used Paypal for years and transactions are always done in this manner) is this one went through immediately.....that is the funding from my bank, payment to 'them' all was immediate. Ordinarily funding from the bank takes a couple of days to complete at the very least, payment to the company just as long. For the most part the whole transaction should be anywhere from several days up to a week or more to complete. In the five years or so I've been using them, never has a payment been immediate, on the spot, funding and payment. This is very very strange.
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#8 User is offline   lilxkid24 Icon

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Posted 19 July 2008 - 09:11 AM

kaspersky 8.0 is not in beta stages actually its been released already just not in America yet. Its scheduled to be officially released on August or so but you can buy it online.
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#9 User is offline   whatup2008 Icon

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Posted 19 July 2008 - 03:53 PM

thanks lilxkid24, I think it will be Kapersky or ESET NOD32, I need to decide that pretty soon, my present sub. ends on the 22nd. You have the Kapersky logo, you must be parital to this antivirus. BTW where is it on sale, I didn't see it on their website?
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#10 User is offline   mphenterprises Icon

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Posted 19 July 2008 - 04:16 PM

whatup2008 said:

Im going to make sure I work at not being so naive when it comes to stuff like this. (yeah, right)

>
>




Hi Whatup. Trust me, you are not naive. You just did not know any better. That is where this Community and people within the Community come in. If you have any further questions, please feel free to post.





lilxkid24 said:

kaspersky 8.0 is not in beta stages actually its been released already just not in America yet. Its scheduled to be officially released on August or so but > you can buy it online.

>
>


Hi Lil. Thanks for that update. Do you have any idea why the Kaspersky website is down? From where exactly can Whatup get a valid version of 8.0?
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#11 User is offline   Flashorn Icon

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Posted 19 July 2008 - 06:37 PM

Hey whatup!!



Now you know you are always welcomed here no matter if it's to ask

or just chat. It's sure is nice to see that you are still "UP and Running".

Anytime you need answers or maybe just advice on a certain product

or program.

When you are done with your decision , come back and share your

experience and of course tell us which one you chose.



I know that one of the regular members has NOD32 and swears by it.

Just can't remember which one. I think it' techie4fun.



I'd like to share a few sites with you. One is a newsletter from well known

writers about things that effect us all :

WindowsSecret.com .

They are merging with a site that I recommend all the time for

the best free programs along with a review of these programs.

Gizmo's Tech Support alert .

There is a paid for subscription but, the free version is all you

are going to need.



The second one is from Ask Woody : Woody's no-bull news .

he is my eyes and ears for all things Microsoft. Be it patches and their reliability or

if a new up-date is not working right along with links to other interesting sites.



Ok, look them over and enjoy the info. that they bring to us every week.



Anyways, it's good to hear from you again.





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#12 User is offline   whatup2008 Icon

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Posted 20 July 2008 - 03:05 AM

hey, thanks mhp....it is definitely a lessoned learned though. It's kind of frustrating because the service with Paypal is a good one, in that anyone like me buying whatever you need online instead of going to a store (especially with gas prices the way they are) this service provides you with a credit card. A choice of single use or multiple use Master Cards, and they can be used anywhere online plus there isn't a fee either way, when they deduct from your bank account and pay the potential online store, and when you get a refund (for whatever reason) and you transfer back that money to your account. It really is great, you use thier "disposable master card" numbers and never use your own bank info, Paypal is the only authorized to debit your account. But., this problem with security (what I consider it to be) needs to be enforced. They verify an online 'store' but when it turns out to be fraud they don't follow through and help correct the problem. Completely unacceptable no matter how good the service is. I think I'll look for a similar alternative unless they surprise me and decide to follow through.
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#13 User is offline   whatup2008 Icon

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Posted 20 July 2008 - 03:17 AM

Thanks Flashorn, you all do a great service to people like myself who come into the forum. It's like a bottle of Tylenol, you find a solution to a problem, relieves our "headaches" lol.

I had a subscription quite a while back to the Gizmo site, I lost touch with it but I'll bring that back and look it over again. He's been around for quite some time. I remember emailing him once a long time ago with a problem and he responded back. I'll take a look at the other links you posted, addition's to bookmarks for sure. I took a look through, too, at FSecure, between these three, EST, FS, Kap, one will be the choice. I kind of wonder if I should try all three, I think they all offer a thirty day trial, if they are a full trial version I may do that. I would be able to put off buying it for three months (wow) plus really knowing which one I like the best.
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#14 User is offline   lilxkid24 Icon

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Posted 20 July 2008 - 02:03 PM

The sites down? It works fine for me. I saw it on amazon like couple weeks back where they sold it. Now they seemed to removed it until the official release in America next month or so. I dunno where my uncle i think amazon or was it an upgrade got his but he gave me a 1 year license and he bought like 3.
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#15 User is offline   whatup2008 Icon

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Posted 20 July 2008 - 02:27 PM

Thanks, maybe I'll try the 7.0....I wondered what you all thought of trying two or three for the trials, do people ordinarily do that? My intention is to get one of them, not just to put off buying one. I guess some may think that, but I just want to make sure. I did buy one already as I posted it, but now trying to be extra cautious in which would be the best, at least in a user friendly, resource kind of way.
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#16 User is offline   Flashorn Icon

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Posted 20 July 2008 - 02:52 PM

Hey whatup!!



I for one can't see anything wrong with that.

I guess that's why they have trials. If you were to just

get trials for getting out of buying one then , I for one,

would not approve.

I too, did try allot of security programs before deciding that

the free programs ( If well updated) would do just as good.

The free antivirus programs DO update themselves on a daily

basis. As for the antispyware programs well, you will have to update them manually.

The same goes for the firewall. There are a few very good and free that will

absolutely protect your PC .



So, it's up to you. If you don't abuse ( I don't think you would ) then, go ahead.

If the security providers feel that you are abusing,THEY WILL let you know.



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#17 User is offline   mphenterprises Icon

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Posted 20 July 2008 - 03:15 PM

Hi Lil. Looks like whatever I was doing wrong is gone because I can now get to Kaspersky's website. Here are the latest applications available from Kaspersky for home users:

http://www.kaspersky.com/kislatestversions
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#18 User is offline   whatup2008 Icon

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Posted 20 July 2008 - 03:38 PM

Hi Flashorn and MPH,

You got me thinking now, if (and as you said) there are good free programs maybe I should look into that first and try it out, I could always

try out a trial version at a later date. MPH you recommended an area of the forum to look through and Flash put up a few sites, one familiar one

and I'll look through those. Got to decide on something tomorrow, subscription runs out on 7/22. One firewall I don't want is Zone Alarm, only

because it's big on resources and from what I've read it isn't what it use to be. I did use it quite a while ago, free and paid, but I'll look around and see

whats out there that can do the job without taking over. Thanks for your input.
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#19 User is offline   whatup2008 Icon

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Posted 20 July 2008 - 03:46 PM

Aha! just learned something from the community, don't use 'suites' better to do layered. Most specialize in one area and would be mediocre

in the rest. Seems like the rule of thumb. I'm glad I saw this before making a purchase.
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#20 User is offline   SpiritWind Icon

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Posted 20 July 2008 - 04:55 PM

Posted Image Hi :



Since you are going to investigate stand-alone firewalls, I recommend you start with the

Info shared on the "other firewalls" sub-forum of Wilders security, available at

www.wilderssecurity.com/forumdisplay.php?f=31 ; the "other" is because Wilders

is the Support Forum for LooknStop and Ghostwall Firewalls .
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