[ozpodge]

I am going off the deep end trying to get my PC to play dvds or cds, also I bought a new USB flash drive so I can save my family pictures and I get the same message, Access id denied. I am my computer administrator, so I have administrations rights, e lock is working ok, I do not have the device locked. In device manager it says all is working properly. My PC is barely a year old, it is a Acer Veriton 2800 I have Windows XP Professional. Powerdvd software Please help, I have tons of family pictures that I want to save either to disc or to a stick and I can't. Regards, Ozpodge :(

[mphenterprises]

Hi OzPodge and welcome to the PCWorld Communities. :D




I condensed the title of this Discussion to give a better perception of what your issue is. In a normal circumstance, the D: drive is the CD or DVD drive. Additionally, you mentioned that you have an elock application installed in your computer. Without more information, I have several initial ideas as to what is going on:


- The CD or DVD that you are trying to save these files to is not blank

OR

- The CD or DVD drive is not working properly

OR more likely

- The elock application is preventing access to any USB port or optical drive



Please answer all of the following questions:

- Did the elock application come pre-installed or did you install this application?

- Are you trying to drag and drop these pictures into the D: drive or are you using a specific application? (You mentioned PowerDVD which is primarily used to make DVD formatted discs and not necessarily picture DVDs)

- Do you have the same problem if you connect the flash drive in any of the computer's USB drives?

- Can you connect anything into the USB drive and get it to work?

- If you have access to another computer, does that computer recognize the flash drive?

[ozpodge]

Hi, thanks for your reply.



The e-lock option came installed in my Acer.



The USB flash drive does not work in any input (I have 4 places to insert)

[ozpodge]

I can download pictures from my camera using any of the usb ports, so it does accept downloads from there



as far as dragging and dropping pics to powerdvd, I just uninstalled powerdvd software so I will not be able to use that anymore, I will aquire a new software today for dvds.



as far as using a blank recordable cd, yes I tried that, the drive spins for a moment then stops. This happens with any disc, a music cd (I have tried several) or any dvd.



What is interesting is that since I have been working on it, I now can eject a cd or dvd, I couldn't do that for a long time,

[ozpodge]

the usb flash does work in other computers.

[ozpodge]

I am at the point to where I want to do the acer recovery thing with ALT and F10 (because I have no cd) but pressing these keys does nothing?? It wouldn't work with the cd anyway because the cd drive only spins for a sec. then stops. Is there some kind of hardware reset button somehwere?

[snorg]

Before you do the acer recovery thing, see if you can uninstall that elock garbage from add/remove programs.
See if that helps.

[ozpodge]

Thanks Snorg, I can't even get the acer recovery thing to work anyway.. So I should just go to add and remove programs and delete all of the acer security stuff?

[ozpodge]

Hi, I removed some of the acer security elock junk, but it did nothing.

This is what is left: Acer Data securty management 1.00.25

acer data security management 2.0.3076

acer empowering technology

acer eperformance management

acer esettings management



just to note: I went into disc management and and where it says cd/dvd rom dvd d : it sayS NO MEDIA.

[snorg]

I dunno, try to get get the acer recovery thing to work before you muck around any more.
Be aware that if you use the acer recovery thing ALL you user files and stuff you have added will be lost.
Are you trying to start the acer recovery thing before windows starts up or are you trying it while windows is running??

[coastie65]

Hi oz, You might want to check this out and see if is any help as I believe it may be a security & permissions thing. coastie www.pctattletale.com/support/permissions.htm

[ozpodge]

Hi snorg, I have tried holding the ALT and while rapidly pressing the F 10 and also rapidly pressing both, while windows is starting and before, but to no avail.

[snorg]

I think you dont use the alt key, just F10, but i never had acer so maybe your rite, but check out what Coastie said first.

[ozpodge]

hi, I will, thanks to both of you good people :8}

[ozpodge]

That didn't do anything either, I wonder what in the heck is the deal?? I am stumped. :_|

[snorg]

Well before windoze starts up you should see "acer" screen that says something about recovery or F10, if you dont see that then youre boned.
So, what about what Coastie said?

[ozpodge]

hi snorg, nah, the coastie thing didn't work, This is crazy, there must be some solution.



I do see the acer white screen on bootup but there is nothing about f 10



Thanks for your help mate, I am never going to get another acer again.

[snorg]

If youre smart youll never buy ANY store bought PC again, build your own PC or have a tech build it for you.
Talk to me in my chat room, we can work better there........

[snorg]

If you decide to scrap that acer and build a new one out of it here is what i recomend for parts.
This build will be relatively cheap but quite hyper wizbang.
You can see it at this link.
New build for ozpodge

[ozpodge]

Thanks Snorg! You definately ROCK!


GREAT NEWS! I actually found the darn windows xp home edition disc!!! I reinstalled windows xp now I can use the USB flash drive no problem!!!

however...............eh, errrr.....I tried playing a music cd and this message popped up from windows media player:

Windows Media Player cannot play the file because there is a problem with your sound device. There may not be a sound device installed on your computer, it may be in use by another program, or it may not be functioning properly.



At least that awful grey box that used to say Acess is denied is gone.



When I tried to play a dvd, it said I need a dvd decoder. Any advice on this? :D