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Does Dell Owe You Money?
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#3
gundark 
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Posted 13 January 2009 - 09:43 AM
The lawyers ALWAYS win, the company always loses, and the consumer is no better off than before.
Let's see, $1.5 million spread out among everyone who purchased a Dell over a four year period....how much you wanna bet that the average distribution will be about $5?
Sigh...
Let's see, $1.5 million spread out among everyone who purchased a Dell over a four year period....how much you wanna bet that the average distribution will be about $5?
Sigh...
#4
TheDoctor
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Posted 13 January 2009 - 02:30 PM
I'd rather deal directly with Dell than to get a coupon good for a free Dell T-Shirt and have these cockroaches make a nickel. It always ends up that these ambulance chasers make millions and those actually damages, waste their time (for the attorneys), and get squat compared to how they were damaged.
This is why this kind of practice of law should be, ironically, outlawed.
If the plantiff doesn't get a certain level of redemption, neither do the tassled shoes.
This is why this kind of practice of law should be, ironically, outlawed.
If the plantiff doesn't get a certain level of redemption, neither do the tassled shoes.
#5
MilesOvBodom
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Posted 14 January 2009 - 07:22 AM
well its good this issue is finally being tackled. but just as everyone has said, the lawyers are probably gonna be the biggest beneficiaries from this. if the consumers got the bigger part then this would've been a huge scare to pc companies everywhere...but we couldn't make things THAT easy.
#7
phillypa800
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Posted 14 January 2009 - 10:05 AM
abso-friggin'-lutely! the P.O.S. dimension 2600 i bought back in 2001 was trashed back in 2006 due to mobo failure. i wasted countless hours on the phone back in 2001 & 2002 with tech support trying to resolve OS crashes, blue screens, etc., and trying to understand another human being across the globe. never, ever, ever, ever, again will i buy a dell product. i don't care at this point. keep my money. i wrote dell off years ago.
#8
glassmaster
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Posted 14 January 2009 - 10:13 AM
$5? Your optimism is noble, however, how about more like $2 for each consumer claimant, hardly worth the time and effort filling out the forms.
Like the author said, the main benefit of this lawsuit -- excepting, of course, the greedy lawyers who get needlessly and wastefully overpaid -- is the long term improvement of Dell's customer service (hopefully).
I say "it's about time." I have a Dell XPS m1330 laptop with a 3-year warranty. I'm currently in a back and forth with their support over a very annoying software glitch. Can't seem to get it fixed after months of chat and email, and when I first emailed them a few weeks ago, after giving up on chat, my first request was ignored. I then emailed the same problem a second time and finally got a response, but I still have the problem.
And this is supposed to be XPS premium support. Hmmmmm.....
Like the author said, the main benefit of this lawsuit -- excepting, of course, the greedy lawyers who get needlessly and wastefully overpaid -- is the long term improvement of Dell's customer service (hopefully).
I say "it's about time." I have a Dell XPS m1330 laptop with a 3-year warranty. I'm currently in a back and forth with their support over a very annoying software glitch. Can't seem to get it fixed after months of chat and email, and when I first emailed them a few weeks ago, after giving up on chat, my first request was ignored. I then emailed the same problem a second time and finally got a response, but I still have the problem.
And this is supposed to be XPS premium support. Hmmmmm.....
#9
g4acre
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Posted 15 January 2009 - 09:15 AM
I have filled my claim for what good it will do.I have had many issues with my XPS 410 from the 2nd week of owning it.I find it very hard to work on it with the phone in my left hand & working with only my right hand,all the while trying very hard to understand the tech support on other end.Itold him at one point that I had bought a new Trail Blazer the same month & sure hoped GM's warranty was better as it would be very hard to change the transmision with the phone in my left hand while doing my in home service work as I had on my PC.the tech person didn't understand what I was saying,I told him it was sarcasime and that dell should be at my house doing this work not me.guess what? they never did.I did how ever get an education from this, NEVER BUY ANOTHER DELL PRODUCT!!!sad thing is I had heard good things from family on dell and that helped in my choice to buy dell. all I got was a $1200 paperwait and that price was without a monitor.I recone I will get my $2 from them and owe tax's on the attorney's share. G4acre
#10
crevans
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Posted 15 January 2009 - 09:38 AM
Many are talking about their bad experiences here with Dell. I need to voice the opposite. I find Dell support to be absolutely superior. I dealt with Dell for a year and a half at the company I previously worked for and deal with them for all my personal PC needs as well.
You can get on the online chat within minutes with Dell.
I just called them a few days ago to set up a return of something I bought and ended up not needing. I was on the phone live with someone in three minutes. The return was set up with no questions asked.
Another time I had ordered the wrong cable. I was told to just keep it, refunded in full, and sent the right cable. (I know the return label for the wrong cable would probably be more than the profit and that is why they said keep it...but still.)
Dell is a phenomenal company as far as customer service. They have great products and great service! I will no doubt buy Dell for the rest of my life.
You can get on the online chat within minutes with Dell.
I just called them a few days ago to set up a return of something I bought and ended up not needing. I was on the phone live with someone in three minutes. The return was set up with no questions asked.
Another time I had ordered the wrong cable. I was told to just keep it, refunded in full, and sent the right cable. (I know the return label for the wrong cable would probably be more than the profit and that is why they said keep it...but still.)
Dell is a phenomenal company as far as customer service. They have great products and great service! I will no doubt buy Dell for the rest of my life.
#11
g4acre
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Posted 15 January 2009 - 09:44 AM
I am glad some one had a good experiance with dell support,but you state that you have been in contact with them many times over the last 1 1/2 yrs.this alone is cause for concern,I bought my Mom a new HP and have as yet needed to call tech,in 9 months. now that is what I call good support,not needing them as her PC is working as it should.but I am glad for your possitive experiance with dell.mine wasn't G4acre
#12
crevans
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Posted 15 January 2009 - 09:48 AM
I was in contact with them many times over that time span because the mid-sized company I worked for. It was not for repair after repair as it may have sounded. Mainly for purchases but even with the occasional repair, my experiences were as smooth as a baby's bottom.
#13
phillypa800
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Posted 15 January 2009 - 09:50 AM
move the company back to our country (everything), and give us back our jobs then maybe i would consider buying another dell computer just to help OUR economy. other than that, NO DICE!
#15
g4acre
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Posted 15 January 2009 - 09:58 AM
AMEN ! many will return home to try and win back the trust od U.S.A. but with this recesion in full swing in may be too late for them.I say buy USA & only the ones who stayed here all along, but that list is too small to meet our every day needs. G4acre
#16
gundark
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Posted 15 January 2009 - 10:07 AM
I agree with you glassmaster, the whole purpose is to change the way Dell handles customer service. The problem is, customers will be paying for the settlement through increased prices. It may only add $1 or $2 to each sale, but Dell will recover the settlement money.
Dell gets bad PR from this, nothing else. The problem of poor customer service needs to be fixed, but a big settlement for lawyers is not the way to do it.
How about this? The settlement requires Dell to disclose notice of the settlement in all advertising - whether web, print, or television - for a period of six months. That way, potential new customers can see a little bit of Dell's recent customer satisfaction history, and decide if they really want to go with Dell.
If the consumer base wants to teach Dell a lesson, the only way to do it is to stop buying Dell computers. Build your own, or support your local computer shop and have them build one for you.
Dell gets bad PR from this, nothing else. The problem of poor customer service needs to be fixed, but a big settlement for lawyers is not the way to do it.
How about this? The settlement requires Dell to disclose notice of the settlement in all advertising - whether web, print, or television - for a period of six months. That way, potential new customers can see a little bit of Dell's recent customer satisfaction history, and decide if they really want to go with Dell.
If the consumer base wants to teach Dell a lesson, the only way to do it is to stop buying Dell computers. Build your own, or support your local computer shop and have them build one for you.
#17
glassmaster
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Posted 15 January 2009 - 12:36 PM
Good idea with the advertising of the lawsuit being included in Dell's advertising. However, my two cents is the ol' David and Goliath story: Having money to burn, the huge Dell corporation and its lawyers would fight that stipulation as unreasonable, and then proceed by stalling the action in the courts for years. This is risky for the plaintiffs because fancy legal maneuvering and stalling, in the long run, could end up being too costly for the more lowly, cash-strapped plaintiffs. In the end, Dell could prevail by just holding out, killing any settlement. That's the whole idea of a legal "settlement" -- both parties come to some agreement they can live with. Maybe the advertising stipulation was in the original demand -- who knows? Unfortunately, Dell, like so many huge corporations, is too powerful and has too much money to challenge indefinitely.
I might just take your suggestion and build my own system next time I'm interested in buying. Then, I'll only have myself and the parts manufacturers to deal with if/when there are repairs and glitches.
I might just take your suggestion and build my own system next time I'm interested in buying. Then, I'll only have myself and the parts manufacturers to deal with if/when there are repairs and glitches.
#18
Wally2007
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Posted 17 January 2009 - 09:46 AM
I recently had dealings with Dell on Call. What a nightmare!!! Over a period of three days and charges mounting to $250.00 or so I was given a complete different diagnoses by three different so-called tech's. For the most part I had all to do to understand them. From virus protection to OS they all had totally different scenarios of how to prevent and or correct my existing issues. When it was all said and done, I was still plagued with all the problems that I started out with. I have been dealing with Dell for almost 8 years, and up until this point I really never had any problems with their tech support. I have since enrolled with the Tech Team. So far I am not that really impressed with that service as well. I'll give it couple of more days with my trial period, and if I don't see any real support success, they can take a hike.
#19
g4acre
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Posted 17 January 2009 - 10:00 AM
I have had about the exact same expieriance as you, so to all the Dell lovers I say untill you have to talk to tach and unless you are multi lango you wont understand them very well, Dell support isa sham. G4acre :_|
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