[EllyZelly]

Hi all,
My left mouse button (it is built into the computer) doesn't work...the right one does. I cannot open or close any windows. It does not restart, since the options for starting or restarting don't open.
I have a VAIO Sony computer with Vista.
Please help!
Thanks.

[mphenterprises]

Hi EllyZelly and welcome to the PCWorld Communities. :D




I have moved this Discussion from the PCWorld Website Community into the Laptops Community.

The resolution may be as simple as a firmware update. Can you please provide the exact model number of your laptop so that we can point you in the right direction?

[EllyZelly]

Hi,

It's a 6mmvc ycrt2

[mphenterprises]

Not sure what that series of numbers represent but that is not the model number. This information was taken from Sony's website:





For models released Fall 2000 and later

The model name can be found on a small label located in one of the following places:

Notebook Computers: (see picture)

- On the bezel (frame) of the LCD display.
- On the LCD hinge.
- At the top left or top right of the keyboard.




Can you look in one of these locations to provide the model number?

[EllyZelly]

it's a VGN-NR285E

[mphenterprises]

If that does not work, turn your computer over and look at the bar code similar to this image:





The model number is in the upper left hand corner of the label. Please do not post any other information imprinted on the bottom of the laptop.

[mphenterprises]

Perfect. Thanks. One moment.

[mphenterprises]

Okay, click on this link:

esupport.sony.com/US/perl/swu-list.pl?mdl=VGN-NR285E®ion[uid=1#div[/u]pos_66]







- Next to where it says, "File Category," click the drop down arrow and select Pointing Device

- Once that section appears, click on the Download File Now button for the Original - Alps® Pointing Device Driver.

- Depending on the browser you are using, select Run or Open instead of Save

- Once the installation is complete, restart the computer





If that does not work for you, please respond back.

[EllyZelly]

That works great!

Thank you for your time and help!

[mphenterprises]

:D With pleasure. If you need anything else, please let us know.