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Can't open Firefox after installing the browser

#1 User is offline   SigitNurhadi Icon

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Posted 23 April 2009 - 12:58 AM

Anybody has trouble downloading Firefox from Download.com? I did. I had to download it from the Firefox website. After I installed the browser, I couldn't open it. Instead it showed a Firefox Crash Reporter telling me that the browser had crashed. I reinstalled the browser but it showed the same message. What gives?
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#2 User is offline   Flashorn Icon

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Posted 23 April 2009 - 03:04 AM

Hey Sigit !!



I think you have corrupted the Firefox folder. The only way I know to fix this

is to download again from Firefox Directly .When it asks where to

install and it shows you this path C:/Program Files/Mozilla Firefox , you should

write or type a 1 after the Firefox and click OK. This will create a New folder

in Program Files for Firefox and should solve your problem. If it works then,

go back to Program Files and delete the original folder in Program Files.

Post back and let me know howit went.



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#3 User is offline   SigitNurhadi Icon

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Posted 23 April 2009 - 04:02 AM

I tried your advice and the problem is solved. Although I couldn't alter the path name on the installation process directly. I had to go back to the program files folder and removed the Mozilla folder. Thanks for your help. I really appreciated it.
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#4 User is offline   Flashorn Icon

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Posted 23 April 2009 - 04:45 AM

Hey Sigit !!



My Pleasure !



But , when it asked where to install and you got a "Browse"

at the end of the Path, You simply have to Click in the Box

next to the last word which would have been Firefox and

it would have then been possible to add a 1 or A at the end.

But, since you solved it by deleting the original folder then,

I guess all is well. Next time , if it happens again to any

installation, you can use this method. Nice to hear from

you again Sigit !



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#5 User is offline   techie4fun Icon

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Posted 23 April 2009 - 06:34 AM

Have you tried going to the mozilla site directly?
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