[Caterpillargirl]

If I am posting in wrong zone forgive me please. I am at wits end and just short of going insane. I have Windows XP HP desktop bought is 2004 use Mozilla Firefox.. (If lame info pretend you didnt read it) In october i started having problems with registries. I found RegFix Pro and paid for the download via the internet. It has been a godsend and always on top of things. Yesterday morning I woke up booted up and my RFP wasnt there waiting for me. I clicked on desk top and the error messages began. File doesnt exist, path not found, dont wear checkered pants and striped shirt etc. I searched RGP on internet and I got every site that mentioned it but none that actually was actually the "home" page for RFP. Then I searched again typing in RFP through a million tears of frustration. It came up. Got thru to live chat, told them problem. After all sorts of attempts to correct problem it still showed same errors. I finally consented to him taking control of computer and after twenty minutes he got it back, up and running. I worked like a charm. I went to bed last night, turned of computer, woke up kicked the ol HP on and guess what? Wrong path, file doesnt exist, you have morning breath...everything but RFP. using both computers in my office we spent two hours searching RFP home page and everything else came up. Finally it showed itself and we couldnt link to anything on the site.

I am miffed, piffed and as you can tell confused. I am no computer buff and prob shouldnt even own one. Can anyone give me some advice? I am just so lost and yes upset. (okay whiney)

[SpiritWind]

Hi :
Generally speaking, when it comes to "registry cleaner" type programs, it would be Best to

AVOID these kinds of programs, since their potential for harm greatly exceed any positive

effect . For what experienced, certified, Volunteer "Microsoft Most Valuable Professionals"

say on this "topic", read through the Info @ aumha.net/viewtopic.php?t=28099 .

As to "RegFix Pro", Best Info is that you have been conned, because the experienced,

certified, Volunteer "Malware Removal Specialists" at the highly regarded Malwarebytes.org

have determined this to be One of the many "Rogue" programs circulating over the internet .

See their Info at [http://www.malwarebytes.org/forums/index.php?showtopic=14444&hl=RegFix] .

The FREE Malwarebytes' Anti-Malware program is One of our most highly recommended

programs and can be downloaded by going to [http://www.malwarebytes.org/mbam.php] .

[coastie65]

Hi catepillargirl and welcome to the forum. In addition to what SpiritWind has suggested ( Download and run Malwarebytes ), I would also recommend www.CCleaner.com. This has a registry fix in addition to being a good cleaner to clean out all the junk out that tends to build up. When asked to back up your registry files, do so. I have had no problems with it and seems to work fine. coastie

[Caterpillargirl]

I feel really "duped"

My daughter was getting her lap top ready for her Iraq deployment and I told her to put RFP on her computer. Its so great etc etc..just smack me with a motherboard.

She did and they said she need error fix first so they charged her for it and we were going to use my addional computer set up that came with RFP and guess what nothing worked. Her Error fix just kept running and scanning and telling her she had thousands of bad files but given she is the myspace queen sounds about right. Now she is mad at me because her LapTop is soooo messed up and nothing at all is running right. Now mine is evidentally going to throw itself off the H/P cliff.

I will run the programs you said and will really say some mean things to the RFP people. (wont do any good but will make me feel better)

Any and all further advice is welcomed with open arms.

[coastie65]

Oh boy that's all she needs is too have a missed up laptop prior to deploying. I can imagine those things can be a saving grace during those long deployments. Didn't have the internet when I deployed to Vietnam, All Snail mail. If she's lucky, she'll have someone in the unit that knows their way around these things, if not and she has a problem she can always throw it our way and we'll be more than happy to try and help her out. As I said in my earlier post, the only registry tool I use is the one that is in CCleaner. I do use a registry Defrag utility sometimes. Not all that often as it is not needed. coastie

[SpiritWind]

Hi :
For a more detailed description of "Rogues", view the Info at

www.bleepingcomputer.com/malware-removal/rogue-programs . Since you were

having problems PRIOR to installing that "program", we would be willing to take a look

at what is ON your computer AFTER you have run Malwarebytes Anti-Malware scans until

nothing is "detected", by installing the FREE "HijackThis" program that is available at

[http://www.filehippo.com/download_hijackthis] . Assuming a successful installion, start

the HijackThis program, then click "Open the Misc Tools section" button, then click the

"Open Uninstall Manager" button . Hopefully, a "List" should appear !? Computer "copy",

then "paste" that "List" into a "Reply" here .

I differ from Coastie in that I do NOT recommend using the "registry fix" portion of CCleaner

and recommend the FREE Alternative "ATF Cleaner" developed by antiSPYWARE Expert

"A Tribune" and available at his website at

[http://www.atribune.org/index.php?option=com_content&task=view&id=25&Itemid=25] .

In case you may be interested in what I recommend for security for a computer with a

Win XP Operating System, view the Info at [http://forums.pcworld.com/docs/DOC-1141|d-1141] .

[coastie65]

Actually, I use both CCleaner & ATF Cleaner. I have used the registry tool in CCleaner without any problems. I have had problems with other Registry Apps though and would not recommend them. coastie

[Caterpillargirl]

Okay here it is! Be gentle its my first time being hijacked.!



32 Bit HP CIO Components Installer
Acrobat.com
Ad-Aware
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 9.1
Adobe Shockwave Player
Adobe® Photoshop® Album Starter Edition 3.0
Agere Systems PCI Soft Modem
AOL Toolbar
AppCore
Apple Mobile Device Support
Apple Software Update
Backup
Bonjour
ccCommon
Critical Update for Windows Media Player 11 (KB959772)
Drivers Install For Linksys Easylink Advisor
filehippo.com Update Checker
GearDrvs
GearDrvs
HD Photo Plug-in for Adobe® Photoshop® software
Help and Support Additions
High Definition Audio Driver Package - KB835221
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB915800-v4)
Hotfix for Windows XP (KB942288-v3)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB961118)
HP Customer Participation Program 10.0
HP Document Manager 1.0
HP Imaging Device Functions 10.0
HP Officejet J4500 Series
HP Photosmart Essential
HP Photosmart Essential 2.5
HP Smart Web Printing
HP Solution Center 10.0
HP Update
InterVideo WinDVD Player
iTunes
J2SE Runtime Environment 5.0 Update 4
Java™ 6 Update 13
Java™ 6 Update 7
Lilo & Stitch Trouble in Paradise
Linksys EasyLink Advisor 1.6 (0042)
LiveUpdate (Symantec Corporation)
LiveUpdate (Symantec Corporation)
LiveUpdate 3.1 (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
Malwarebytes' Anti-Malware
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Money 2004
Microsoft Money 2004 System Pack
Microsoft National Language Support Downlevel APIs
Microsoft Office Standard Edition 2003
Microsoft Phishing Filter Add-in for MSN Search Toolbar
Microsoft Plus! Digital Media Edition Installer
Microsoft Plus! Photo Story 2 LE
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C 2005 Redistributable
Microsoft Works 7.0
Mozilla Firefox (3.0.9)
MSN Music Assistant
MSXML 4.0 SP2 (KB954430)
muvee autoProducer 3.5 magicMoments - HPD
My Wal-Mart Digital Photo Center
Norton 360
Norton 360
Norton 360 (Symantec Corporation)
Norton 360 HTMLHelp
Norton Confidential Core
OCR Software by I.R.I.S. 10.0
PC-Doctor for Windows
Photosmart 320,370,7400,8100,8400 Series
RegFixPro
S3 S3Display
S3 S3Gamma2
S3 S3Info2
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 9 (KB911565)
Security Update for Windows Media Player 9 (KB917734)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB961373)
Shop for HP Supplies
SimTheme Park
Software Jukebox 2.0 NA-01D
Sonic RecordNow!
SPBBC 32bit
Symantec Real Time Storage Protection Component
Symantec Technical Support Controls
Symantec Technical Support Web Controls
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Updates from HP
Verizon High Speed Internet
VIA Rhine-Family Fast Ethernet Adapter
VIA/S3G Display Driver
Windows Genuine Advantage v1.3.0254.0
Windows Installer Clean Up
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows Media Player Hotfix [See Q828026 for more information]
Windows Search 4.0
Windows XP Service Pack 3
Yahoo! Messenger

[Caterpillargirl]

As for the update checker from file hippo it keeps saying ot encountered a problem needs to close. Normal? Just a saturday night thing?

[coastie65]

Hi, I don't see anything in there that is harmful. Did notice Norton 360 and I am not a big fan of Norton. Norton tends to be a resource hog and take over your computer. Anyway, it looks pretty clean to me now. As I said, maybe somebody else will see something that I didn't. coastie

[Caterpillargirl]

Interesting about Norton. I guess being a novice i just put it on there because it was up filling shelves at Wal Mart when I needed to update in October.

new glitch that is happening. It is same thing that cause me to install RFP in first place. Getting Istall script errors now. the hippo site found a few downloads I need and the ISScript and Soultion Center messages have begun. GRRRRRR!



I appreciate y'alls help.

[mcbarker]

I see you still have RegFixPro installed. Uninstall it.

Also, do you really need FileHippoCom Update Checker? If not, uninstall it.

[Caterpillargirl]

Okay I thought I had deleted it. It is now gone as is the hippo because most everything is a script error.

[coastie65]

Hi< I noticede something else. You need to remove Java 6 update 7 as you have updated to the latest ( Java 6 Update 13 ). Make sure your privacy settings in Internet Options is set to Med High and no more. coastie

[Caterpillargirl]

i tried to uninstall and a error message comes up that says "error during installation" Wont let me uninstall. (am I a pain in a butt yet)

[tman]

for uninstalling--try this:

http://www.glarysoft...te-uninstaller/

[coastie65]

Nope. :D Ok that's fine. I want you ot download and install this: www.REVOuninstaller.com it is free. Be sure when you are going through the process, ( it will involve registry files as well ) to only check the things that are BOLDED and nothing else. coastie

[SpiritWind]

Hi :
I have some Recommendations and I need you to provide additional Info regarding

"Others" :

1) Sun's Java ( "J2SE Runtime Environment 5.0 Update 4", "Java™ 6 Update 13", &

"Java™ 6 Update 7" ) - should ONLY have 1 "Version/Update", hopefully the latest,

and since "6 Update 13" is the latest, the other 2 should be uninstalled . Since you seem

to be having difficulty with this program, I recommend you try the FREE "JavaRa" from

raproducts.org/ .

2) Adobe's Flash Player & Shockwave Player - the Flash Player has "superceded" the

Shockwave Player, so recommend the Shockwave Player be uninstalled .

3) Bonjour - reliable Info indicates this is unnecessary ; Best to uninstall it by using the

Info @ [http://www.raymond.cc/blog/archives/2008/02/10/how-to-uninstall-or-remove-bonjour-mdnsresponderexe/] .

4) Verizon High Speed Internet & AOL Toolbar - need some additional Info regarding

these 2 ; assuming you are using Verizon, does it make use of the AOL Toolbar ?

Do you use this "toolbar" for anything nowadays ? IF the answer is "no" to both

Questions, I recommend you uninstall that "toolbar" .

5) Windows Installer CleanUp - it's unusual to see this on someone's computer ;

would like to know the "circumstances" as to HOW & WHY this is on your machine !?

Equally "puzzling" is the LACK of a "Listing" for "Windows Installer" !? I ask you to look in

the "Add or Remove Programs" section of your computer and see IF it is "listed" there

and let us know WHAT you find, IF anything !? For example on my computer, I have a

"Windows Installer 3.1 ( KB893803)" .

6) Windows XP Service Pack 3 - Assuming this SPECIFIC Operating System was NOT

on your computer when you got it, how long ago did you download this onto your

computer and relative to getting this does/did the Script Errors begin ? The Script

Errors MAY also be "related" to what I asked in "5)" .

7) Filehippo.com Update Checker - I realize you have wisely uninstalled this BETA

( experimental ) program ; the best "Update Checker" to be considered to be used in the

future is the FREE "Software Inspector" available at

[http://secunia.com/vulnerability_scanner/online] . However, to use this program requires

a Java program be on the computer .

[smax013]

SpiritWind said:

3) Bonjour - reliable Info indicates this is unnecessary ; Best to uninstall it by using the wizard tool available at www.serophos.net/au-revoir-bonjour .

Yes, it is not strictly necessary, but it can make it a lot easier to connect to some network devices. Thus, it depends on the user. If they find it useful, then they might be better off keeping it.

[coastie65]

Actually you are off the mark with Shockwave Player. It is alive and well and 11.5 was just recently released. It enables better 3D rendering among other things.

en.wikipedia.org/wiki/Shockwave_Player