[indianexpress]

Hi Guys i am new I have big trouble with a inspiron 9300 since one year ( the age of the computer)I have a full waranty on site 24 hours, all the parts of the laptop ( inspironm 9300) have been changed ( motherboard twice,fans,video card, screen, processor,memory sticks, hard drive....)This is going on for a year and dell support finally goes for an escalation and after 3 weeks i am still waiting for a new computer.Dell does't even compensate me, i have lost arround 90 hours on the phone and never could work properly with the computer i had to buy another one ( not a dell of course).If any one had an experience and some tips to make the situation go forwards i would appreciate. Dell is not complying big time on that one ( not to say the bad words that come to my mind)Thanks[/b]

[AuroraDizon]

Yes, dell sucks, sorry you bought from them. There customer service really isn't that good either.. as you found out. Your not going to get compensated, and really the only thing you can do is call dell and get pissed off. I like talking to tech support pissed off because they try to do what they can "talking to there managers"all in all though theres not a hell of a lot that you can do.

[vielbig7]

While I have been on the phone with Dell for countless hours, sometimes to no avail, I must disagree with the blanket statemet "Dell sucks, sorry you bought from them" I have had a Dell Inspiron 6000 for almost two years now and have had no problems. I also worked at a independent reseller of Dell Laptops and Desktops for the last six months. While Dell computers do sometimes have major issues, the majority of problems people have are caused by improperly installed third-party software and hardware (which dell won't support).As for getting a better response from the tech support/warranty team I suggest the following: When you first get on the phone with a Dell rep. make sure that you stress the fact that this repeated troubleshooting and swapping of hardware components has been costing you money and 90+ hours of lost productivity. You need to tell them explicitly that you have lost this time/$ and ask them what are they going to do. If you have replaced all the components that you mentioned in your post you need to be polite and firm with the Dell rep. when you tell them that you cannot invest any more time/$ on this machine. I'm sure you have asked them to replace the machine already but you need to insist on this (after the representative has had a chance to review your case histories)Sometimes it is the difference between who you are talking to at Dell so if you feel you aren't getting help from one rep, hang up and call again for another rep. Good luck and don't give up on your 9300. It is a nice machine, big screen too :)

[indianexpress]

thanks guysThe thing is the only way to put pressure on dell is to communicate, as a customer i see that there is no results i could not work with my computer at all.only result counts the apology and nice talking of dell reps does not compensate my lost time and money.I am pointing out that i will never by again from dell, even i i was unlucky as it is statisticaly too risky.My computer is in a protection bag plus in an other bag, no hardware has been ad and i use regular video and cad sofware.well that is it this next time i go for a strong mac or elsegood day

[AuroraDizon]

While Dells can be decent computers, I'm not saying there there complete low end and there going to spontianiously combust. They are vastly overpriced for the over-hyped systems that they are. There prices have dropped a little to compete with lower end modles from hp recently which is good but over all they are over priced for what they are. Your buying the name Dell. I remeber when they use to have those commercials "Dell's award winning customer support......" Right my forigen exchange student unfortunatly bought a dell, soon after its usb port just stopped working. Not only did they keep the kid from hong kong on the phone for hours, then I had to fix it with them and had to spend DAYS on the phone with them there tech support sucks they read from a group of things and then hang up on you while you still need them. EVENTUALLY they allowed it to be sent back to get fixed.... one big pain I didn't need. Now I delt with gateway support, whlie I don't love there computers, there hassle free fixing is definatly a plus, its my personal expierence.Well one good thing may come of this.. FOAMY seriously if anyone has delt with tech support you should watch this:http://www.friendsoffoamy.com/index.php?id=144

[AuroraDizon]

If you liked it there are 2 other tech support episodes while the mail site is www.illwillpress.comTech support 2:http://www.friendsoffoamy.com/index.php?id=269Tech support 3:http://www.friendsoffoamy.com/index.php?id=310