[rhon56]

I installed the Norton Internet Security 2006 update through Symantec's online download. The program will not activate. Is anyone else having this problem? After several talks with Symantecs tech support and several times removing all traces of Norton then reinstalling 2006, I still cannot activate this product. At this point Norton's firewall keeps shutting down my DSL connection. Can anyone give me some advise on what to do? Symantec's support has been less than productive. :x

[SpiritWind]

{size:18px}[/size] :D Hi rhon : Welcome to the world of "evasive answers" from Symantec "Support"; would recommend you COMPLETELY REMOVE ( not just "uninstall") the "Suite" ; there are lots of good & FREE programs available. See the info at : http://members.acces...dieUpdated.html . The only thing I disagree with there is about the firewalls .

[TheNameless]

Remove Norton, simple as that.I personally recommend you never use a suite, as each company is only good at one thing (e.g. ZoneAlarm's firewall is probably the best out there, while it's antivirus sucks major balls (even though they use eTrust's, they are even worse, seeing as it's an old scanning engine)). Symantec has horrible tech support, the AV program itself has yet to ever find anything on even the most obviously infected computers, and I ditched their firewall after a few days of using it.It shouldn't cost you that much more to get a firewall, an AV, and an AS program seperately.

[rhon56]

Thanks for your response. I went with Norton because PCWorld recommended it, but it has been nothing but a big hassle since updating to the 2006 version. Your right, their tech support has less knowledge than I do and the suck the big one. Since I just bought the upgrade, I have requested a full refund from Symantec. I already have several other security products installed that work just fine so I'll take your advise and use another firewall.

[Madjack]

Thought you might find this interesting. The following is a transcript of my dealings with Symantec Tech Support. I don't think PC World should recomment NIS at all.ORIGINAL SESSION:Radhika Reddy: Hi, thank you for contacting Symantec Live Technical Support. My name is Radhika Reddy. How may I help you?Steven: I purchased a 3-user version of NIS 2006. I was upgrading my hard drive. I cloned my old drive. Following the advice of tech support I used Add Remove programs to uninstall NIS 2005. The uninstall corrupted my Office programs. I was unable to access the Internet or email. (I also used your uninstall tool) I put the old HD back in and used the uninstall tool to uninstall NIS 2005 and I successfully installed 2006. I have not activated this install, as I don't want to lose one of my three installs. Also, I have to clone my HD again and want to know if this will affect activation.Radhika Reddy: I understand from your message that you are unable to access the Internet or email. Am I correct?Steven: No. I resolved that issue. If I activate NIS again will it appear as if I've installed a second copy, since I activated it during the first install? When I clone the drive will this also appear as installing an additional copy?Radhika Reddy: Please note that this issue can occur due to the corrupted files.Radhika Reddy: In order to fix this issue please run the connectivity trouble shooter. http://service1.syma...36?Open&src=conolsnam Steven: Are you reading what I am sending? Can you address my question? Is there someone there that can?Radhika Reddy Has DisconnectedThe above communication was then sent to Symantec Tech Support via email, their reply:Hello Steven, Thank you for contacting Symantec Online Customer Service. I gather the information from your e-mail that you have a query regarding licensing to your Norton product. Steven, please note that the license installation mainly depends on the following basis. 1. If you have installed the Norton product in two computers and activated then the license used by you is 2. 2. If you are trying to re-install and activate the Norton product on the same computer, the license will be the one that you have installed initially. Therefore, I have searched your Activation/ Product key and located that you have installed and activated only one license and you have the other 2 license left to install and activate. If I can be of further assistance, please reply to this e-mail and I will be more than happy to assist you. Regards, Keshava MurthyCustomer Care SpecialistSymantec Authorized Online Customer Service My reply, I received no answer:Thank you for your reply. The questions I have asked still remain. Because of problems uninstalling NIS 2005 I put my old hard drive back in, uninstalled 2005 and re-installed 2006. I have not yet activated 06 this second time. When I do, will your information show that I have installed 2 copies, leaving only one left? Once I resolve this issue I need to clone my old hard drive to a newer, bigger drive. When I do this will I have to activate NIS 2006 again, or will it run OK because it was already activated? I dont know how the activation process works on your end. Does activation depend on information gathered from my system? In which case it should show up as one installation, since it is in the same computer. Does it only depend on how many times I activate the product? If I clone my hard drive before I activate, swap the drives and then activate. Will it show up as one activation (from what you already show) or an additional activation? Is there a code I can enter to manually activate this first installation without doing an online activation? This problem was initially caused by attempting to uninstall NIS 2005 using Add/Remove programs as per your tech support and through no fault of mine. Im having to use email to resolve this issue because your chat support person rudely disconnected during our session and was unable or unwilling to address my problem. I cant use phone support because of your high charges for this service, despite the fact that you software caused the problem and not through my fault. Tried Live Chat again:Subhajit: Hi, thank you for contacting Symantec Live Technical Support. My name is Subhajit. How may I help you?Steven: Current problem:I cloned my hard drive. When I installed the new drive I was forced to activate NIS. I now get error 10,340. I tried the posted regsvr fix. This did not help. I cannot run my Microsoft Office applications. I cannot receive email. I can't run Symantec Live Update. I can't run Microsoft Office update. The Symantec Online Autofix Tool does not find any error. Please respond.Subhajit: I understand your concern. Please be on hold for 3-4 minutes while I retrieve the details of your previous interaction. Subhajit Has DisconnectedTried Live Chat again:Faheem Basha: Hi, thank you for contacting Symantec Live Technical Support. My name is Faheem Basha. How may I help you?Steven: I have contacted chat tech support several times, trying to get my issues resolved, The technician disconnects without explanation. I hope you can assist me and not disconnect.Faheem Basha: I understand that you must be going through, let's go over the issue and see how we can best resolve it. Steven: Current problem:I cloned my hard drive. When I installed the new drive I was forced to activate NIS. I now get error 10,340. I tried the posted regsvr fix. This did not help. I cannot run my Microsoft Office applications. I cannot receive email. I can't run Symantec Live Update. I can't run Microsoft Office update. The Symantec Online Autofix Tool does not find any error.Faheem Basha: May I put you on hold for 2-3 minutes while I research this issue further? Steven: YesFaheem Basha: Thank you.Faheem Basha Has Disconnected

[jainm62]

I was very happy with my Nortin Internet Security 2006 until I start getting Activatio Required messages. Thousands of pop up windows with connecting to Symmantec messages. I contacted Symmantec customer service through email. First Reply: In order to resolve this issue I suggest you to uninstall the program, delete the shared folder and re-install it. To download and run Norton removal tool, please refer to the the Knowledge base article provided in the link below: Title: 'Using the Norton uninstall tool' Document ID: 2005033108162039 > Web URL: http://service1.syma...39?Open&src=conolsnam Second Reply: Title: 'Activation window stops responding after being prompted to connect to the Internet'Document ID: 2005010415590946> Web URL:http://service1.symantec.com/support/custserv.nsf/docid/2005010415590946?Open&src=conolsnamThird Reply:The product key provided by you is not valid. I have searched our database, and did not locate an order processed for you with the information you have provided. In order to resolve this issue, please reply to this email with the following information, and I will be happy to investigate this matter further: -- Was this a subscription renewal or a new product purchase?-- Symantec Order number.-- Date of purchase.-- Retailer or Web site purchased from-- The name under which the order was placed.-- The telephone number, zip code and email addressed used on the order form.-- Product keyI send all the informations.Fourth Reply: Title: 'Activation window stops responding after being prompted to connect to the Internet'Document ID: 2005010415590946> Web URL:http://service1.symantec.com/support/custserv.nsf/docid/2005010415590946?Open&src=conolsnam If the issue still persists, please reply to this e-mail with the following information: :D:D:D:D:D:D:D:D:D:P:P:P:PAt fourth reply the customer service start over. I have all the emails to prove. We cannot contact Symmantec by phone. Customer Service with DumbsI bought this product through Staples. Someone please help.

[JEC2]

I remember the first night well. I had updated to Internet Security 2006 and had nothing but problems with Office 2003 I had just installed. It refused to let my wife use it.Windows installer would immediately start the process of installing Office over and over and over again!My wife cannot use Microsoft Office at all now. Forget Outlook!Oh, all I have to do is give her administrative rights on XP Pro (our software of selection) and everything is fine. I do that for all my kids too and the first time one of them decides to modify something we will all really be screwed.Finally, the moment of Reckoning. I got online with India. Yeah, after numerous chats with several levels of managers (above the head of the person I has chatted with before) I used the removal tool and a tool that was supposed to fix everything, a very small executable.Nothing worked at all and here I am with an update of 2007 (explained to have the magic bullet I was seeking) that just keeps on working the wrong way like a demonic Energizer Bunny!I even asked one person if he was out of the states and then the obvious question, "Are you in India?".OK. Where am I going with this??Why a forum from PC World if millions of us are being ripped off by Symantec (business as usual in American the last 6 or so years) if PC World is not demanding an immediate recall of all the Symantec products doing the damage, not to mention an outing of this very big problem?!Just so all of you know, I have been a loyal user Peter Norton products all the way back to the Norton Utilities for DOS days. Loved it then. Don't much respect the Symantec company at all now.I have to admit defeat at this point and that I will probably never ever buy another Symantec product. 360 was a real joke by the way. Took complete control of my computer. Great thing to have happen when the computer is broke and out of control, because of the rest of the Symantec products I have supported for so long.Today, to coin a phrase from my sordid past, is the first day in the rest of my life. I now am going to tell all my friends, professional associates, collegues, association relations, and college program friends about all of this. Swore I would never turn my back on Symantec, but hey, it is a new world.Today I seek my Holy Grail(s) replacements for all my woes with Symantec. If using the MS Firewall instead of Norton is the first step, I will do it.Thank you for this forum! I have been looking for others with similar problems.Finally, I hope that PC World has the 'nads', if one of them checks my post, to confront Symantec about this.

[mcbarker]

[quote name='JEC2']Just so all of you know, I have been a loyal user Peter Norton products all the way back to the Norton Utilities for DOS days. Loved it then. Don't much respect the Symantec company at all now.I used Norton Utilities in the "good old days" too when it was still owned by Peter Norton. As soon as Symantec bought it, it became a buggy piece of bloatware.I stopped using Norton antivirus several years ago because of system slow down problems, its buggy Updater program, and lousy tech support (How many times can you reinstall Updater before tech support figures out that another reinstall isn't going to help?). The last straw was when it came time to renew my annual update subscription. I had a two system license, but Symantec wouldn't renew it. Instead, I had to buy two separate licenses, or get a "deal" by upgrading to the antivirus/spyware/firewall suite. I said goodbye to Norton, reformatted my drive to clear the junk it left in the registry, and went with a better, less intrusive antivirus program which didn't bring my system to its knees.

[Car54]

The Nameless said:good at one thing (e.g. ZoneAlarm's firewall is probably the best out there, while it's antivirus sucks major balls (even though they use eTrust's, they are even worse, seeing as it's an old scanning engine)). But I think that the newer 2007 suite, uses a Kaspersky AV engine, making it a better suite.http://www.pcworld.com/article/id,129514/article.htmlCheck Point's new ZoneAlarm Internet Security Suite 7.0 significantly improves on the 6.0 version we reviewed almost a year ago in our security suite roundup, "All-in-One Security." Parent company Check Point has replaced the mediocre CA antivirus engine that it licensed from CA with a much better one from Kaspersky Labs, and the result is a high-performance suite whose only weakness is its antiphishing protection.

[ajaf22]

Symantec blocked without any warnings my fresh new 2007 signature only because I tried Zone Alarm. Chat Service gave me wrong directions to fully desinstall the software. As a result I had to format HD losing valuable data.How can be possible such behavior happen? What kind of software is that? Is the unnistall program intentionally designed to knock down ex users? How can a big company such as Symantec use so deplorable ways to discourage users to try others Security softwares?