[charo011]

OK, I have AVG anti-virus, Malwarebytes anti-malware, Ad-Aware SE pesonal, Systerac XP Tools, Smart PC and ATF-cleaner on my computer but none of them is working right. The AVG runs automatically everytime i open the computer but at the end of scanning, it says that theres a problem with it. i tried to run the rest but it closes immediately without any warning.

I tried to restore the system but theres no restoration point and i cant restore it with the restoration cd because my dvd is not working, its not reading anything.

I had this problem almost a week now, when AVG toolbar appears.

I dont know what to do with this anymore. Can anyone help me? Please!??

Thanks,
Charo

[gamemaniac]

Hello Charo011,


I too have faced similar problem before but at the end I took my laptop to laptop repair expert and their I got it fixed. I would suggest you to do the same.

[SpiritWind]

:D Hi :

Since your "problem(s)" seem to have started with AVG ( which I do NOT recommend for

antiVIRUS protection ), I recommend you seek help on THEIR Support Forums at

forums.avg.com/ . I will note that Ad-Aware SE Personal is obsolete and should be

uninstalled ( I do NOT recommend getting their latest version ) and most likely the use of

registry programs like Systerac XP Tools and Smart PC has been a negative and NOT the

positive they claim to be . IF possible, I recommend you "reverse" what these 2 have done .

P.S. When posting on Forums, it is highly recommended to give the SPECIFIC Name of

your Operating System and the Brower(s) you use, plus possibly the Manufacture of your

computer and its Model Info .

[smax013]

Since at face value AVG seems to be causing some problems, you might try uninstalling it and reinstalling it and see if that does anything. It is possible some of the AVG files got corrupted.

If that does not work, then you could try uninstalling AVG and installing something like Avast instead and see if that helps.

[charo011]

Thanks for the reply


OS: Windows XP


Browser: Firefox, IE, Google Chrome and Opera


Comp Manufacture: EMachine T3065





Ok i already uninstalled the Ad-Aware Personal SE, Systerac XP Tools and Smart PCin my computer, so what will i do now? I havent uninstalled AVG yet coz its the only anti virus that i have, And whats the best program for Anti-vrius?


I look up in AVG site but i still cant figure out what causes this problem coz eve the Malwarebytes is not working properly.it will open the window but if im going to do the full scan, it will close down the window and wont finish scanning it.


Thanks





Sorry im not really good at computers

[Flashorn]

Hey charo !!





Welcome to PCWorld Community !





Please read all of my post before attempting any install.


As was mentioned, you can uninstall AVG but, before you do, Download these tools from the net


and then , Disconnect from the internet and do the work .


First : Download either Avira or Avast antivirus applications. Both are free and are the best at protecting


your interests. Both have a Paid For program but, you'll only need the Free version for Home Use.





Second : If you are to uninstall AVG, go to the Add / Remove program in XP and uninstall from there first.


Then download the Uninstall tool from AVG to complete the uninstall. You can download this tool from


this link : http://www.avg.com/download-tools





To clean up the Temps Files left by the uninstall , download and run ATF Cleaner. It is an .exe so, you


don't need to install. http://www.atribune....id=25&Itemid=25 .





Now , Disconnect from the Net and Re-Boot your PC.





Avira : read from this link : http://www.free-av.d...roducts/1/aviraantivirpersonalfree_antivirus.html .





Avira : Download from this link. : http://www.free-av.d...roducts/1/aviraantivirpersonalfree_antivirus.html .


Download English installation kit

Avira AntiVir Personal - FREE Antivirus, Version 9
Date: 2009-06-08, Version: 9.0.0.403 30.8 MB





The other one we recommend is Avast . It might be better in your case as it is a bit easier to manage but, the interface is awful looking. It's your choice.





You can read about and download from this link :


http://www.avast.com/eng/avast4home.html





If you have any questions on How Too, post back and ask before you do any work. We will be happy to help.





Remember , Only One antivirus , One antispyware in real time and only One Firewall.





FLASHORN.

[charo011]

Hi!

Thanks for this that my computer runs faster now. But i cant use the ATF cleaner coz the Main window closes down after i selected Empty everything. and i also tried to defragment the comp bu it says disk defragmenter could not start. i dont know what triggers this prob.

thanks, charo

[Flashorn]

Hey charo !!


Please read ALL of my post before doing any work.





OK, try the onboard file cleanup utility.


Go to Start > All Programs > Accessories > System Tools > Disk Cleanup.


Click on Disk Cleanup and let it run. It might take a while so, be patient.





Once the Disk Cleanup is done, download and run this Defragmenter.


JKDefrag > http://www.kessels.com/JkDefrag/ . It is an .exe so , no install


is needed.


OR


You can download directly from this link :

|JkDefrag-3.36.zip|Download for Windows 2000/2003/XP/Vista/2008|479kb|

Just Unzip the file( to the Desktop. Easier to access) and double click on the JKDefrag.exe .


It will start immediately . It is


not very pretty to look at but, it will do the job. This might take a while also so, let


it finish. This is what it will look like once unzipped : You will only need the JKDefrag.exe,


(the Top one) the other files can be deleted safely.








IF you can't run any of these programs then , Start Up in "Safe Mode" and access


those programs from there and run them. Here is how to get to "Safe Mode"


Safe Mode Tutorial : http://www.pcstats.c...id=1643&page=2.


Read the first Two paragraphs , the others are just more info.


How do I get into safe mode?




Why should you remember all this?





You didn't say which Antivirus you have chosen to install but, once in Safe Mode and the


Work is finished, you should run that Antivirus BEFORE leaving Safe Mode just to be


certain that there are no infected files. When the scan is done PLZ post the Log File


from that scan in your next post.





IF there is a program that will not start in Safe Mode, try the others and post back with


as much info. as possible.





FLASHORN.

[charo011]

Thanks everyone for the help esp. Flashorn. My computer works fine now, after i ran the Avast. But before Avast, i tried the Avira but i cant figure out how it works. i scanned the computer alot of times but i got the same result at the first try and i couldnt find the scan log after the scanning. With Avast, everything runs as it was before. My disk cleaner and AFT cleaner runs ok now and i can defragment the computer already using the windows deframenter. Thanks alot. i really do appreciate all the help. Thanks Charo

[Flashorn]

Hey charo !!



I'm glad to hear that you are back to normal.



You should keep using JKDefrag for the defragging of your PC. It

is better than the one in XP. To keep your PC running smoothly ,

you should schedule a defrag, a cleaning of temps files and a scan

of your PC once a week.



Now, you will need a Antispyware in Real Time Mode.This will help

Avast keep your PC clean of any nasties that try to infect your PC.

Unfortunately , I don't know of any GOOD Antispyware that are free

with Real Time scanning. I will recommend that you buy a subsciption

for MalwareBytes' AntiMalware. http://www.malwarebytes.org/mbam.php .

The price is $24.95 for a Lifetime of use. You only buy Once.



The other matter I would suggest you take a look at , is the Firewall, which

is a very important part of your security. In this category , we have two that

we recommend. Both are Free and work well in XP and Vista.


The easiest to install and configure is "PC Tools Firewall Plus".

http://www.pctools.com/firewall/ .



The second we recommend is "Online Armor" .

http://www.tallemu.c...n-software.html .

There is a Paid For version but, the Free version is all you'll need.



REMEMBER , only One antivirus , One antispyware in Real Time mode

and only One Firewall.



IF you have XP's firewall activated, De-Activate it BEFORE you install any

other Firewall.



If you have Any other questions , we will be happy to help.



FLASHORN.

[jlhiatt76]

One thing I have learned as a relatively advanced PC user is that LESS IS MORE! The more crap you have on your computer, the more likely it is that a program will conflict with another.

I DO NOT use Ad-Aware anymore because it stopped working on me and I found better tools to use. I use Malwarebytes.org (excellent tool), Spybot Search & Destroy (also excellent), and Super Anti-Spyware. Malwarebytes.org and Spybot S & D are installed on my computer. Super Anti-Spyware is on a disc and I load it from the disc. That's usually the best thing to do according to the IT person at my work.

My guess is that the programs you have (or had) were causing conflicts. Another reason I do not use Ad-Aware is that it WILL conflict with Spybot S &D (at least that was my experience).

And YES, you only want ONE firewall and ONE anti-virus program on your PC. I use Webroot Anti-Virus with Anti-Spyware.

Some other thoughts: You can and should have the Windows Firewall (whatever your OS is) ON when you are online, in addition to your installed firewall. I use Webroot Desktop Firewall, which I have found is very good. The Windows Firewall, however, is crap because it is not a two-way firewall and thus provides inadequate protection and is of poor functionality. Also, note that in addition to the tools you have installed on your PC, you can run the Windows Malicious Software Removal Tool if your PC becomes infected (or you suspect that it is). The only caveat is that the tool WILL NOT remove spyware or adware, only Trojans and things like Conficker. Another tool is the Windows Live OneCare Safety Scanner, which also checks the registry for problems and your Internet connection's security as well as defragmenting your hard disk.

For anti-virus protection, I have used Norton (hated it), McAfee (okay), Windows Live OneCare (the Safety Scanner is great but the hollistic program sucks big time), and now Webroot (which I swear by).

Hope this helps!

[Flashorn]

Hey jl !!



Welcome to PCWorld Community !



What we are taliking about here is a Layered Approach to security.

You don't need to have allot of programs to secure your PC but, only

GOOD ones. The one's I have recommended are ALL up to date and

best of class in their respected fields .



I use those programs on a daily basis (not all at the same time). The

point of having a Layered Approach is to minimize the risk of conflicts

and to have the smallest foot print . In that respect, you only have to look

at Task manager to verify that you are indeed getting what you paid for.

(in most cases , it's Free). Also , you don't want to slow down the daily

operation of your PC. These are all facts that have been discussed at

length on these forums and other reputable security forums around the

net. For more information , you might want to take a look at these ratings

from independent researchers:

AV Comparatives for your Antivirus .



Matousec Firewall Challenge .



Please scroll down to the Challenge part of the report and look at Webroot's firewall scores.

As for S&D, it has fallen by the way side and is no longer recommended by any security expert.



Microsoft offers a Online Safety Scanner BUT, for XP only. NO Vista usage except for malware

removal.

Windows Live OneCare safety scanner .



It will accept Firefox with certain conditions but, you'd be better off using IE7 or 8.

As you Might know, Windows Live OneCare will be no more very soon. The new service to take

it's place will be the Free Morro or Microsoft Security Essentials which is now in Beta.



FLASHORN.

[nermal]

First off, get rid of everything BUT the AVG, and the adaware personal. Next get either Mcaffee or Norton's then UNINSTALL the AVG, install the Mcaffee or Norton's then reinstall the AVG. These 3 programs are the only ones I use, and in almost 10 years, I have NEVER had a problem. After you get those installed, go to start/programs/accessories/run and enter %temp%. Click on ONE file then hit ctrl+a. Delete all the files in there and VIOLA!!! Reboot and you should be good to go.