[tru006]

Hello,

I have friend that i helped out in the past with there computer. She had a viruse and some malware. I got rid of everything but recently she let a friend use her latop. Apparently

he had a Trojan and some malware on his external hdd. He connected the external hdd and then her laptop was infested with viruses and malware. I got rid of the malware but I cccccccccccccccccccccccccccann a I cant get

cannot get rid of the trojan. Norton 360 was having problems deleting the trojan so I went to my next option "AVG". It found the trojan and it seemed like it was deleted. But still her laptop seem

her laptop is real slow like it is still infested.What is my next option? i was thinking about reinstalling windows. What do you all think?

[Flashorn]

Hey tru !!



Well, the security apps that you tried are for viruses and Not Malware.

I would suggest to start off with , you Download , Install and Up-Date.

(last step very important) the definitions of these two Anti-Malware

applications . They both have free options for the Home User .



MalwareBytes' Anti-Malware .



SUPERAntiSpyware .



Start with MalwareBytes' and do a Quick scan .

Next , do a Quick Scan with SUPERAntiSpyware.



If any of them report infected files or registry keys and ask you to Delete , do so.

In certain cases , they will ask to Re-Boot in order to be able to delete the infections.

Please re-boot when asked.



We would appreciate the Logs of the Quick scans from both security applications.

Copy & Paste the results in your next post.



Once the scans are done, If they have detected any infections , you would now

proceed to do a FULL scan of your PC or notebook with BOTH security programs.

Please be Patient.



When both Full scans are finished , go to their respective Logs Tab and Copy & Paste the

Results in your next post. This would be a second log from both apps.



FLASHORN.

[tru006]

Yeah I got rid of the malware. The problem is the Trojan Hrose that keeps hanging around. I had tried malwarebytes on her computer prior to resolving the malware problem

but I did not open for some reason.

[Flashorn]

Hey tru !!



Well, the malware is not gone as the Trojan is still there. Have you run SUPERAntiSpyware

like I asked ? Could we also have the Logs for that scan that you did with MalwareBytes'.



What could not be opened ? Be as specific as possible as I am not in front of your PC.



1) Download and run Dr.WebCureIt . No Install needed.



2) Boot in Safe Mode after running Dr.WebCureIt and run SUPERAntiSpyware again.



I would really need the name of that Trojan to be able to use the appropriate security program.

Those logs would also be a great help.



FLASHORN.

[tru006]

Malwarbytes will not open. This wa my first choice before I posted this question. I will try the other programs that you had suggested.

[tru006]

I remember using Superantispyware before. It's an excellent proram but apparently it's not working on this laptop either. I tried to insall this program three times and it crashed.
Then I finally got it to install but it keeps on crashing when I try to run a scan. Dr Web found nothing.

[Flashorn]

Hey tru !!



OK, have you tried running in Safe Mode? Re-Boot and before the post or the progress bar for Windows

Hit the F8 key repeatedly until you see a Black screen with white lettering . This will load only the necessary

drivers. They will be loading on the black screen in a file like manner. Once in safe mode , you should see

the Safe Mode on all four corners.



Run those scans if it's possible. you could also run DrWebCureIt in Safe Mode.



Do you have the name of that Trojan ?? Also, can you get the Logs for the last scan with MalwareBytes'



I have a good idea you are infected with some kind of Rootkit. I just want to make sure all other

possibility of running those scans will work.



FLASHORN.

[tru006]

I ran another scan with Dr Web and it found the Trojan "Trojan.Fakealert.4550 and Trojan.Packed.365". I will also perform what you suggested.

[SpiritWind]

:D Hi :

Since Malwarebytes' Anti-Malware and SUPERAntiSpyware will not "run" on her computer,

then she has a serious malware "infection" . IF you are able to perform the

Recommendations at www.techspot.com/vb/topic118177.html to get those programs

running, then Post their Logs . Otherwise, I recommend you seek the help of a "Malware

Removal Specialist" found on many "Advanced" Malware Removal Forums, such as the

One at [http://aumha.net] , which is staffed by several Volunteer, certified "Microsoft Most

Valuable Professional(s)" ; she may have a "Backdoor" type of trojan, which is very serious .

[Tunz]

Run this rescue disc on it. It is a very aggressive malware remover.
http://www.tunzafiles.com/