[AnotherBoomer]

Hi all.

I have an HP Pavilion and a Canon PIXMA MX700 printer. I used them together for a long time with no problems.

But now, whenever I go to a new website, a Windows Installer window opens up to install something called "WebSmartPrinting." It then says that an .msi file is missing. I don't have a disk, so I don't know what they want me to do. Way back when I originally got the original desktop, I had to make my own system restore disks (thanks a LOT, HP!) but I don't want to resort to them if I don't have to.

Also my internet speed seems to have slowed down ever since the SmartWeb thing started to appear. I can still print and access the internet, but this is a real annoyance.

What is SmartWebPrinter.msi and why is my PC doing this to me.

Also, my desktop is a replacement and when it has 2 USB 2.0 ports that don't seem to be recognized by the computer when I try to use them. I'm hooked up to a monitor, printer and 2 external hard drives. I'm tired of having to disconnect the printer to update my iPod! Is the iPod not being recognized because I'm overburdening the PC?

Thanks as always for any help you may be able to give!

[Grr8008]

This should help a bit with your first question: http://h30434.www3.h...-msi/m-p/233054

http://www.windowsbb...-add-error.html

[smax013]

AnotherBoomer, on 14 April 2010 - 01:02 PM, said:

Also, my desktop is a replacement and when it has 2 USB 2.0 ports that don't seem to be recognized by the computer when I try to use them. I'm hooked up to a monitor, printer and 2 external hard drives. I'm tired of having to disconnect the printer to update my iPod! Is the iPod not being recognized because I'm overburdening the PC?

Thanks as always for any help you may be able to give!

If you want more USB ports, you have two basic options:

1) Make use of a USB hub. With an iPod, you will likely want that hub to be "self powered" hub (i.e. one that comes with a power adapter that plugs into a wall plug) rather than a "bus powered" hub.

2) Buy a USB PCI card.

[rgreen4]

AnotherBoomer, on 14 April 2010 - 01:02 PM, said:

Also, my desktop is a replacement and when it has 2 USB 2.0 ports that don't seem to be recognized by the computer when I try to use them. I'm hooked up to a monitor, printer and 2 external hard drives. I'm tired of having to disconnect the printer to update my iPod! Is the iPod not being recognized because I'm overburdening the PC?

Since it is only two of the ports that don't seem to be recognized, are they the ones on the front panel?

You might open the case and see if the USB cable from the front panel to the MB has become disconnected (if it's the front panel USB ports acting up).

[AnotherBoomer]

Grr8008, on 14 April 2010 - 07:00 PM, said:

This should help a bit with your first question: http://h30434.www3.h...-msi/m-p/233054

http://www.windowsbb...-add-error.html

Thank you. But my PC won't let me uninstall SmartWebPrinting! It's in the list of programs but nothing happens when I click the "change/remove" button.

I went to the HP link you provided, but it says I don't have a password, so now I have to go through the hassle of registering to fix something that shouldn't be happening in the first place. God, I hate HP. NEVER AGAIN!

[AnotherBoomer]

rgreen4, on 16 April 2010 - 03:54 AM, said:

AnotherBoomer, on 14 April 2010 - 01:02 PM, said:

Also, my desktop is a replacement and when it has 2 USB 2.0 ports that don't seem to be recognized by the computer when I try to use them. I'm hooked up to a monitor, printer and 2 external hard drives. I'm tired of having to disconnect the printer to update my iPod! Is the iPod not being recognized because I'm overburdening the PC?

Since it is only two of the ports that don't seem to be recognized, are they the ones on the front panel?

You might open the case and see if the USB cable from the front panel to the MB has become disconnected (if it's the front panel USB ports acting up).

Hi and thank you! It IS the two front ports that don't work. And I did notice a while back that the cover on front of the desktop seemed to be coming off. I pushed it back in but maybe things are misaligned so I'll check again.

If not I'll have to get a hub.

Thanks to all who offered solutions!

[AnotherBoomer]

rgreen4, on 16 April 2010 - 03:54 AM, said:

AnotherBoomer, on 14 April 2010 - 01:02 PM, said:

Also, my desktop is a replacement and when it has 2 USB 2.0 ports that don't seem to be recognized by the computer when I try to use them. I'm hooked up to a monitor, printer and 2 external hard drives. I'm tired of having to disconnect the printer to update my iPod! Is the iPod not being recognized because I'm overburdening the PC?

Since it is only two of the ports that don't seem to be recognized, are they the ones on the front panel?

You might open the case and see if the USB cable from the front panel to the MB has become disconnected (if it's the front panel USB ports acting up).

How much technical expertise do I need to do this? I'm unfamiliar with the guts of a computer and how things should look. Maybe I should take it back to the shop. Thanks again.

[rgreen4]

AnotherBoomer, on 22 April 2010 - 11:16 AM, said:

Thank you. But my PC won't let me uninstall SmartWebPrinting! It's in the list of programs but nothing happens when I click the "change/remove" button.

I went to the HP link you provided, but it says I don't have a password, so now I have to go through the hassle of registering to fix something that shouldn't be happening in the first place. God, I hate HP. NEVER AGAIN!

You can download Revo Uninstaller and see if it will uninstall the program. If you are running the 32bit version of Windows (I don't recall you saying which version you have) then it will run. If that does not help, try Ccleaner to remove it. What you apparently have is a partially installed application and those are very problematic as they will not remove with the normal Windows add/remove and refuse in many cases to allow the installation of a more recent version or a reinstall of itself.

If either your printer or your PC is less than a year old, then you should contact HP Technical Support if the above two removal programs don't work.

As to the inner workings of the PC, simply remove the side panel and see if there are any loose wires that don't connect anywhere. If there are, post back.

[AnotherBoomer]

rgreen4, on 23 April 2010 - 05:46 AM, said:

AnotherBoomer, on 22 April 2010 - 11:16 AM, said:

Thank you. But my PC won't let me uninstall SmartWebPrinting! It's in the list of programs but nothing happens when I click the "change/remove" button.

I went to the HP link you provided, but it says I don't have a password, so now I have to go through the hassle of registering to fix something that shouldn't be happening in the first place. God, I hate HP. NEVER AGAIN!

You can download Revo Uninstaller and see if it will uninstall the program. If you are running the 32bit version of Windows (I don't recall you saying which version you have) then it will run. If that does not help, try Ccleaner to remove it. What you apparently have is a partially installed application and those are very problematic as they will not remove with the normal Windows add/remove and refuse in many cases to allow the installation of a more recent version or a reinstall of itself.

If either your printer or your PC is less than a year old, then you should contact HP Technical Support if the above two removal programs don't work.

As to the inner workings of the PC, simply remove the side panel and see if there are any loose wires that don't connect anywhere. If there are, post back.

OK, I will. Thank you!

[StarrFire]

AnotherBoomer, on 14 April 2010 - 01:02 PM, said:

Hi all.

I have an HP Pavilion and a Canon PIXMA MX700 printer. I used them together for a long time with no problems.

But now, whenever I go to a new website, a Windows Installer window opens up to install something called "WebSmartPrinting." It then says that an .msi file is missing. I don't have a disk, so I don't know what they want me to do. Way back when I originally got the original desktop, I had to make my own system restore disks (thanks a LOT, HP!) but I don't want to resort to them if I don't have to.

Also my internet speed seems to have slowed down ever since the SmartWeb thing started to appear. I can still print and access the internet, but this is a real annoyance.

What is SmartWebPrinter.msi and why is my PC doing this to me.

Also, my desktop is a replacement and when it has 2 USB 2.0 ports that don't seem to be recognized by the computer when I try to use them. I'm hooked up to a monitor, printer and 2 external hard drives. I'm tired of having to disconnect the printer to update my iPod! Is the iPod not being recognized because I'm overburdening the PC?

Thanks as always for any help you may be able to give!

[joyceparrott]

I also keep getting these "pop-ups" from smartwebprinting trying to install. After clicking on everything 3 times they stop for that session but continue each time I log on. Have gone to Control Panel and removed program. Why am I still seeing these irritating windows and how can I stop it.

[coastie65]

joyceparrott, on 11 September 2010 - 05:56 AM, said:

I also keep getting these "pop-ups" from smartwebprinting trying to install. After clicking on everything 3 times they stop for that session but continue each time I log on. Have gone to Control Panel and removed program. Why am I still seeing these irritating windows and how can I stop it.

Hi Joyce and welcome to the forums. It would be best if you started your own thread on this rather than piggy backing on another. You are more likely to receive more assistance. Anyway, try www.CCleaner.com and run it. Also run run the second option ( Registry ), but be sure to save the registry filles when asked before fixing.

[aseminolelady]

If you are using an hp printer, take the cd that came with it and when the screen comes up , chose install more software.This should stop the *SmartWEbPrinting* error from reappearing.At least it did for me.
Good luck.
PS : just going to HP site and installing/activating SmartWebPrinting did NOT work for me.It may or maynot work for you .

[aseminolelady]

AnotherBoomer, on 23 April 2010 - 07:17 AM, said:

rgreen4, on 23 April 2010 - 05:46 AM, said:

AnotherBoomer, on 22 April 2010 - 11:16 AM, said:

Thank you. But my PC won't let me uninstall SmartWebPrinting! It's in the list of programs but nothing happens when I click the "change/remove" button.

I went to the HP link you provided, but it says I don't have a password, so now I have to go through the hassle of registering to fix something that shouldn't be happening in the first place. God, I hate HP. NEVER AGAIN!

You can download Revo Uninstaller and see if it will uninstall the program. If you are running the 32bit version of Windows (I don't recall you saying which version you have) then it will run. If that does not help, try Ccleaner to remove it. What you apparently have is a partially installed application and those are very problematic as they will not remove with the normal Windows add/remove and refuse in many cases to allow the installation of a more recent version or a reinstall of itself.

If either your printer or your PC is less than a year old, then you should contact HP Technical Support if the above two removal programs don't work.

As to the inner workings of the PC, simply remove the side panel and see if there are any loose wires that don't connect anywhere. If there are, post back.

OK, I will. Thank you!

[aseminolelady]

aseminolelady, on 20 October 2011 - 05:54 PM, said:

AnotherBoomer, on 23 April 2010 - 07:17 AM, said:

rgreen4, on 23 April 2010 - 05:46 AM, said:

AnotherBoomer, on 22 April 2010 - 11:16 AM, said:

Thank you. But my PC won't let me uninstall SmartWebPrinting! It's in the list of programs but nothing happens when I click the "change/remove" button.

I went to the HP link you provided, but it says I don't have a password, so now I have to go through the hassle of registering to fix something that shouldn't be happening in the first place. God, I hate HP. NEVER AGAIN!

You can download Revo Uninstaller and see if it will uninstall the program. If you are running the 32bit version of Windows (I don't recall you saying which version you have) then it will run. If that does not help, try Ccleaner to remove it. What you apparently have is a partially installed application and those are very problematic as they will not remove with the normal Windows add/remove and refuse in many cases to allow the installation of a more recent version or a reinstall of itself.

If either your printer or your PC is less than a year old, then you should contact HP Technical Support if the above two removal programs don't work.

As to the inner workings of the PC, simply remove the side panel and see if there are any loose wires that don't connect anywhere. If there are, post back.

OK, I will. Thank you!

all you have to do is put in cd that came with your hp printer and when screen comes up chose to install more software.this will stop the SmartWebPrinting error.

[aseminolelady]

[quote name='AnotherBoomer' timestamp='1271278953' post='344286']
Hi all.

I have an HP Pavilion and a Canon PIXMA MX700 printer. I used them together for a long time with no problems.

But now, whenever I go to a new website, a Windows Installer window opens up to install something called "WebSmartPrinting." It then says that an .msi file is missing. I don't have a disk, so I don't know what they want me to do. Way back when I originally got the original desktop, I had to make my own system restore disks (thanks a LOT, HP!) but I don't want to resort to them if I don't have to.

Also my internet speed seems to have slowed down ever since the SmartWeb thing started to appear. I can still print and access the internet, but this is a real annoyance.

What is SmartWebPrinter.msi and why is my PC doing this to me.

Also, my desktop is a replacement and when it has 2 USB 2.0 ports that don't seem to be recognized by the computer when I try to use them. I'm hooked up to a monitor, printer and 2 external hard drives. I'm tired of having to disconnect the printer to update my iPod! Is the iPod not being recognized because I'm overburdening the PC?

Thanks as always for any help you may be able to give!
[/quote]


If you are using an hp printer, take the cd that came with it and when the screen comes up , chose install more software.This should stop the *SmartWEbPrinting* error from reappearing.At least it did for me.
Good luck.
PS : just going to HP site and installing/activating SmartWebPrinting did NOT work for me.It may or maynot work for you .

[quote name='aseminolelady' timestamp='1319162056' post='543232']
[quote name='AnotherBoomer' timestamp='1272035868' post='347961']
[quote name='rgreen4' date='23 April 2010 - 02:46 PM' timestamp='1272030416' post='347922']
[quote name='AnotherBoomer' date='22 April 2010 - 03:16 PM' timestamp='1271963803' post='347586']

Thank you. But my PC won't let me uninstall SmartWebPrinting! It's in the list of programs but nothing happens when I click the "change/remove" button.

I went to the HP link you provided, but it says I don't have a password, so now I have to go through the hassle of registering to fix something that shouldn't be happening in the first place. God, I hate HP. NEVER AGAIN!
[/quote]

You can download [url="http://www.revouninstaller.com/revo_uninstaller_free_download.html"]Revo Uninstaller[/url] and see if it will uninstall the program. If you are running the 32bit version of Windows (I don't recall you saying which version you have) then it will run. If that does not help, try [url="http://www.piriform.com/ccleaner"]Ccleaner[/url] to remove it. What you apparently have is a partially installed application and those are very problematic as they will not remove with the normal Windows add/remove and refuse in many cases to allow the installation of a more recent version or a reinstall of itself.

If either your printer or your PC is less than a year old, then you should contact HP Technical Support if the above two removal programs don't work.

As to the inner workings of the PC, simply remove the side panel and see if there are any loose wires that don't connect anywhere. If there are, post back.
[/quote]


OK, I will. Thank you!
[/quote]
[/quote]



If you are using an hp printer, take the cd that came with it and when the screen comes up , chose install more software.This should stop the *SmartWEbPrinting* error from reappearing.At least it did for me.
Good luck.
PS : just going to HP site and installing/activating SmartWebPrinting did NOT work for me.It may or maynot work for you .

[quote name='aseminolelady' timestamp='1319162056' post='543232']
[quote name='AnotherBoomer' timestamp='1272035868' post='347961']
[quote name='rgreen4' date='23 April 2010 - 02:46 PM' timestamp='1272030416' post='347922']
[quote name='AnotherBoomer' date='22 April 2010 - 03:16 PM' timestamp='1271963803' post='347586']

Thank you. But my PC won't let me uninstall SmartWebPrinting! It's in the list of programs but nothing happens when I click the "change/remove" button.

I went to the HP link you provided, but it says I don't have a password, so now I have to go through the hassle of registering to fix something that shouldn't be happening in the first place. God, I hate HP. NEVER AGAIN!
[/quote]

You can download [url="http://www.revouninstaller.com/revo_uninstaller_free_download.html"]Revo Uninstaller[/url] and see if it will uninstall the program. If you are running the 32bit version of Windows (I don't recall you saying which version you have) then it will run. If that does not help, try [url="http://www.piriform.com/ccleaner"]Ccleaner[/url] to remove it. What you apparently have is a partially installed application and those are very problematic as they will not remove with the normal Windows add/remove and refuse in many cases to allow the installation of a more recent version or a reinstall of itself.

If either your printer or your PC is less than a year old, then you should contact HP Technical Support if the above two removal programs don't work.

As to the inner workings of the PC, simply remove the side panel and see if there are any loose wires that don't connect anywhere. If there are, post back.
[/quote]


OK, I will. Thank you!
[/quote]
[/quote]



If you are using an hp printer, take the cd that came with it and when the screen comes up , chose install more software.This should stop the *SmartWEbPrinting* error from reappearing.At least it did for me.
Good luck.
PS : just going to HP site and installing/activating SmartWebPrinting did NOT work for me.It may or maynot work for you .

[Shortstop]

Perform the below steps and check for the result:



> Open IE

> Click Tools

> Click Manage add-ons

> Disable HP Smart BHO Class

> Click apply, then close and reopen IE to verify it worked