[spectra417]

I have written to PC World in hopes they could help. This past weekend I was checking my bank statement when I noticed 500.00 in charges to Norton Software. After closing my credit cards and access to my checking, and reporting the fraudulent charges I contacted Norton. Norton does not have an email to explain anything and you cannot call them easily. Instead you have to use the live chat. After an hour and a half I finally got the charges reversed. However, in my experience I discovered that an individual managed to get my CC information, I do not know how. At the Norton store you can enter the credit card number and the card holder name, but you can make up any security code and billing address and Norton approves the purchase. One of the worlds largest and perhaps best know Internet Security software companies does not have a secure website?!! I tried to tell them that their site is not secure and they did not listen to me. I was able to test my theory with a friends CC using my address as a billing address and the security code 000. Guess what, it worked.
Most other sites will not allow you to enter incorrect information. It would kick back an error.
I had contacted the police and they need an IP address to investigate. Norton stated that they do not have assess to that information. Hello?! When you purchase a software download they keep track of the IP address. They said they don't? Either they don't or won't release that information. Norton refuses to answer my inquiry into this matter. They again state they don't offer solutions. So am I to assume that Norton won't work with the authorities to capture cyber criminals? That they have an insecure site to purchase or is is that they are too greedy to bother and just want the money.
I would like to hear from them but I have no recourse then to post everything I can about this situation on every site I can find.
Would love to hear what PC World can find out.
Gordon B. Jones
Montville, NJ

[Flashorn]

spectra417, on 30 April 2010 - 09:08 AM, said:

I have written to PC World in hopes they could help. This past weekend I was checking my bank statement when I noticed 500.00 in charges to Norton Software. After closing my credit cards and access to my checking, and reporting the fraudulent charges I contacted Norton. Norton does not have an email to explain anything and you cannot call them easily. Instead you have to use the live chat. After an hour and a half I finally got the charges reversed. However, in my experience I discovered that an individual managed to get my CC information, I do not know how. At the Norton store you can enter the credit card number and the card holder name, but you can make up any security code and billing address and Norton approves the purchase. One of the worlds largest and perhaps best know Internet Security software companies does not have a secure website?!! I tried to tell them that their site is not secure and they did not listen to me. I was able to test my theory with a friends CC using my address as a billing address and the security code 000. Guess what, it worked.
Most other sites will not allow you to enter incorrect information. It would kick back an error.
I had contacted the police and they need an IP address to investigate. Norton stated that they do not have assess to that information. Hello?! When you purchase a software download they keep track of the IP address. They said they don't? Either they don't or won't release that information. Norton refuses to answer my inquiry into this matter. They again state they don't offer solutions. So am I to assume that Norton won't work with the authorities to capture cyber criminals? That they have an insecure site to purchase or is is that they are too greedy to bother and just want the money.
I would like to hear from them but I have no recourse then to post everything I can about this situation on every site I can find.
Would love to hear what PC World can find out.
Gordon B. Jones
Montville, NJ

Hey Gordon !!

That is one heck of an experience. IF you don't mind, could you post your request to this site :

http://www.mywot.com/en/forum

I won't guaranty any satisfaction but, W.o.T (Web of trust) is in the business of assessing the trustworthiness of sites around the Globe.

You will have to register and then , post your complaint in their forums. I would also copy & paste this post in your question. There are

some very capable people on that site which, I hope will be able to help. If you need any help with the registration to W.o.T , just ask

and I will help.

Good Luck in your quest.


FLASHORN.