[ragtopluvr]

While I was away, someone else used my desktop (HP Pavillion 742n) and thought they were helping me by cleaning up my registry with Easy Clean by Toni Arts. Well, now I can't load Explorer and do not and never had an XP installation disk. OK, I stupidly did not make a back up boot disk. When I go to the Task Manager, programs are running but no explorer. When I boot up I get the message: Unable to locate component. iertutil.dll not found. Try reinstalling application. I did put in a cd with Office 2003 pro and I couldn't even access it. Thank goodness I just purchased a laptop so I still have access to e-mail, etc. So what's next??Thanks for any help :unsureNJ

[TheNameless]

http://www.dll-files...ertutilDownload, and put in C:WindowsSystem32Let us know if any other DLLs are missing, or whatnot.

[techie4fun]

[quote name='ragtopluvr']While I was away, someone else used my desktop (HP Pavillion 742n) and thought they were helping me by cleaning up my registry with Easy Clean by Toni Arts. Well, now I can't load Explorer and do not and never had an XP installation disk. OK, I stupidly did not make a back up boot disk. When I go to the Task Manager, programs are running but no explorer. When I boot up I get the message: Unable to locate component. iertutil.dll not found. Try reinstalling application. I did put in a cd with Office 2003 pro and I couldn't even access it. > > Thank goodness I just purchased a laptop so I still have access to e-mail, etc. So what's next??> > Thanks for any help :?> > NJOuch not so good. Yea, try re-installing that dll file that the previous user posted to see if it fixes the problem. http://www.dll-files.com/dllin dex/dll-files.shtml?iertutil Good luck.

[ragtopluvr]

Would like to download the missing dll file except I can't even get to any program much less the internet. All my desk top icons are hidden and the only thing on the desktop is wallpaper. When I put in a cd I can not even access it. What a mess. At least I've learned 2 good lessons the hard way: never let friends without pc experience 'help' AND always always back up tho in this case I don't think that would help since the cd drive is inaccessible and is useless at this point.Any more ideas?Thanks

[TheNameless]

Go to your task manager, go to the "applications" tab, go to "new task," and try running "explorer.exe" (without quotes)

[ragtopluvr]

Followed your instructions and got the message: file not found.

[TheNameless]

Have you tried browsing for explorer.exe? Click the browse button, it should be in the patch of C:WINDOWSSystem32.

[ragtopluvr]

Yes, did that and the file isn't there. Thanks for your ideas.Looks like I'm up the proverbial creek.:rolleyes:

[TheNameless]

Without explorer, you're pretty screwed. To be honest. Even if you got the DLL, it would have to be from a flash drive, and put it in the folder. Then you'd still have the explorer problem.Did the store you got it from (I'm guessing you got it from a retailer) give you a recovery disc, at least? Or were no CDs given to you for this kind of thing?If you weren't given anything, and you're on a budget, you might as well just try a LiveCD from a Linux vendor (not trying to promote anything, but having a Linux OS that you don't have to install, so you can still do some tasks, it's worth mentioning at least), they hardly cost anything.

[ragtopluvr]

Well, I had thought about the flash drive so downloaded it and tried to install it. Guess I'll get the Linux Live CD and go from there. Thanks for your help.

[ragtopluvr]

Just had a thought! Is there any way I can access system restore from the Task Manager and would that work?

[TheNameless]

If you can find it by browsing, you can give it a shot, but whether it will even pop up due to explorer being down, can't say.

[ragtopluvr]

Thanks for all your suggestions. I wound up calling IE7 support. After being on hold for 30+ mins. I spoke to a tech. After about an hour...voila...the problem was fixed. Thank gawd I had Firefox installed to get on line. At least I'm back to "normal". :lol:

[TheNameless]

Glad to hear it.

[dtolo]

Help the rest of the world. what did the tech have you do to fix the problem?