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Azboobs, I see you understand my pain as well. I used to purchase HP Servers when
I would setup a client. Never had a problem with Tech. Support. Then along came
laptops...and you know the rest. After raising so much HELL, I finally made contact
with a "higher-up" manager. It has been two weeks, (going on three), and I found out
that some female manager had STUFFED my LT in a corner, and was not going
to get my LT worked on. The reason!: I WOULD NOT pay the $749.95 bucks for the
display to be replaced! My previous POST says it all. Anyway, I called my contact James,
and he fired someone and promised to have the unit back next week. (This
coming Monday-Wednesday.) AND I'M NOT BEING CHARGED FOR THE DISPLAY
REPLACEMENT!
nuff said !!
The 15 Biggest Tech Disappointments of 2007
MultiQuote
#122
ChuckEtheridge 
- Full Member
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- Group: Members
- Posts: 74
- Joined: 08-October 07
Posted 17 February 2008 - 07:49 PM
Hi, I thoroughly agreer with you, some of those accents are more trouble to get through than the original problem. Gateway advertises all American based support and the worst accents I've found with them are really very mild. One or two staff that I've talked to sound like they may have come from somewhere else, but understanding them has never been onerous. I hope that the new owners maintains this policy. Getting to then on the phone is sometimes a challenge but they do answer emails quickly. Unfortunately I have come across a couple of indisputable Americans who were due to their ethnicity nearly as hard to communicate with as your foreigners.
#123
esklsnrq8
- Member
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- Group: Members
- Posts: 27
- Joined: 01-September 07
Posted 18 February 2008 - 10:00 AM
Hi to Chuck and the rest of all the frustrated people in the world having to deal with these off shore idiots.
I used to think it was only for the companies to save money. Well I guess I still belive that, actually more than ever now.
As I see it, the process is two fold: 1st to fool you in to thinking that the company really cares. 2nd is to save money but not because these people work so much cheaper, its because after hours of trying to deal with them to fix a problem or to get funds replaced to your credit card you become so frustrated you finally give up and they don't have to deal with you anymore or give your money back.
Case in point: Over a week ago I was offered Tenebrils Spycatcher at a 50% discount only to select customers and not available anywhere else or to anyone else. Normally I don't pay for anything like that, but it sounded so good I thought I would try. It screwed up my computer so bad I had to force my computer to shut down and then boot from CD. The process took me thru system restore to the last known good running condition. Spycatcher was gone and everything seemed OK. Ithought maybe I had done something wron, so I tried the download and install again with the same results. I contacted support by email and was surprised at a quick reply asking me to call them for help. I did as requested and over the next 45 minutes was able to finally understand that the gentleman wanted me to enter an .exe into the address bar and try again. I was assured that this should be better, but if not to give him another call.
I should have kn own better but I did as requested, the .exe looked familiar but what the heck. You guessed it; the results were exactly the same as before. All in all I have spent 5 to 6 hours installing, rebooting, watching my machiine go thru endlessauto reboot attempts and a very frustrating time on the phone. They purposely keep the volume low enough that you can't hear, and then the dialect of the person you are speaking with is unitelligable. Its not worth anymore of my time, so they have suceeded and may keep my $15.95. But believe me, by the time I'm thru it will cost them one hell of a lot more in lost business!
I used to think it was only for the companies to save money. Well I guess I still belive that, actually more than ever now.
As I see it, the process is two fold: 1st to fool you in to thinking that the company really cares. 2nd is to save money but not because these people work so much cheaper, its because after hours of trying to deal with them to fix a problem or to get funds replaced to your credit card you become so frustrated you finally give up and they don't have to deal with you anymore or give your money back.
Case in point: Over a week ago I was offered Tenebrils Spycatcher at a 50% discount only to select customers and not available anywhere else or to anyone else. Normally I don't pay for anything like that, but it sounded so good I thought I would try. It screwed up my computer so bad I had to force my computer to shut down and then boot from CD. The process took me thru system restore to the last known good running condition. Spycatcher was gone and everything seemed OK. Ithought maybe I had done something wron, so I tried the download and install again with the same results. I contacted support by email and was surprised at a quick reply asking me to call them for help. I did as requested and over the next 45 minutes was able to finally understand that the gentleman wanted me to enter an .exe into the address bar and try again. I was assured that this should be better, but if not to give him another call.
I should have kn own better but I did as requested, the .exe looked familiar but what the heck. You guessed it; the results were exactly the same as before. All in all I have spent 5 to 6 hours installing, rebooting, watching my machiine go thru endlessauto reboot attempts and a very frustrating time on the phone. They purposely keep the volume low enough that you can't hear, and then the dialect of the person you are speaking with is unitelligable. Its not worth anymore of my time, so they have suceeded and may keep my $15.95. But believe me, by the time I'm thru it will cost them one hell of a lot more in lost business!
#124
brucewagner
- Newbie
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- Group: Members
- Posts: 4
- Joined: 20-March 08
- Location:New York City
Posted 20 March 2008 - 09:50 AM
PLEASE do yourself a favor!
Try Ubuntu Linux for your desktop!
Try installing it on that old tower or laptop collecting dust in your closet. It'll be faster and better than the new machine you just bought!
If you haven't tried it within the past six months, then you haven't tried it. Things change fast in the Open Source world.
See http://ubuntu.com
Try Ubuntu Linux for your desktop!
Try installing it on that old tower or laptop collecting dust in your closet. It'll be faster and better than the new machine you just bought!
If you haven't tried it within the past six months, then you haven't tried it. Things change fast in the Open Source world.
See http://ubuntu.com
#125
batres
- Member
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- Group: Members
- Posts: 35
- Joined: 17-September 07
Posted 20 March 2008 - 10:33 AM
I tried ubuntu gutsy a while ago and I found it... well...
A while after I tried openSUSE and I found it way more advanced.
However, old hardware (more than 4 or 5 years old) belongs to the dust-collecting closet. Just because it can run an OS doesn't mean it will flawlessly run each application you will throw at it.
A while after I tried openSUSE and I found it way more advanced.
However, old hardware (more than 4 or 5 years old) belongs to the dust-collecting closet. Just because it can run an OS doesn't mean it will flawlessly run each application you will throw at it.
