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First Look: SiteAdvisor Plus vs. Norton Confidential
#3
Posted 18 November 2007 - 01:09 PM
SiteAdvisor's methodology leaves much to be desired. While the service it claims to provide is desirable in theory, its execution is suspect. SiteAdvisor registered on my site, a B2B site that exists for the very purpose of providing emailed travel alerts to travel agents. In order to register on our site, SiteAdvisor misrepresented itself claiming to be a travel agent. When SA began to receive the very emails for which they subscribed, they claimed we were spamming them. Each of our emails contains an "unsubscribe" link. When SA's automated unsubscribe system had trouble unsubsribing from our emails, they placed the blame on us. Self-appointed watchdogs like SA should hold themselves to a higher standard than misrepresentation.
Richard Earls
Publisher
Travel Research Online
Richard Earls
Publisher
Travel Research Online
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