3.
May 9, 2008 2:01 PM

in response to:
PCWorld
Re: XP SP3 Cripples Some PCs With Endless Reboots
I just ran into this problem on an HP Media Center PC with an AMD processor. You can avoid the problem by changing a simple registry value before starting the install. Here's how to do so:
1. Go to Start > Run and type regedit, then click OK
2. Browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\intelppm
3. Double-click on the "Start" value and change the number from 1 (or whatever number it's on) to 4, and click OK
4. Close regedit, and proceed with the service pack installation
If you already installed the service pack and are stuck in an endless reboot, try to boot into safe mode and do the same steps listed above, and you should be up and running again after another reboot. I was able to boot into safe mode on mine, but I'm told some people can't even get that far. If you can't get into safe mode, you will either have to run HP's recovery program on your PC (which by default is supposed to leave your data files intact) or find a computer geek who knows how to modify the registry by other methods. The latter would be preferable since the restoration methods HP provides generally cause far more problems then they solve.