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10 Replies Last post: May 12, 2008 6:54 AM by kcihtred2

marinebatosia

19 posts since
Aug 18, 2006

May 8, 2008 6:35 PM

Computer Shuts Off During Internet Browsing or Attempting to Erase Temporary Files

ever since the 6th of may when ever i get on the internet, or try to erase the history , cookies and temp files my whole computer will go to a black screen and then it starts booting up again , it does it randomly , but it always heppen when im doing something on the internet. i updated everything , in between chrashes, including XPsp3. im not sure what can be causeing this, i ran virus scans, malware, rootkit, and adware scans and nothing has come up.

mphenterprises

11,118 posts since
Feb 19, 2007

1. May 8, 2008 6:51 PM

in response to: marinebatosia

Re: Computer Shuts Off During Internet Browsing or Attempting to Erase Temporary Files

Hi MarineBatosia. First, I have changed your Discussion title to give a clearer indication of your question. For future reference, please be as descriptive as possible in both the heading of your Discussion as well as the post itself.

Now, I have some questions for you:

You say that you ran security scans. Please detail exactly which applications you use. Also, have you run these scans in Safe Mode?

I would presume that you installed Service Pack 3 before this issue occurred. If so, did you try a System Restore to revert your computer back to SP2?

I really do not think this is a power consumption issue; however, what are the exact specifications of your computer, including Power Supply peak wattage? (You can find the Power Supply peak wattage on the inside of the computer on a sticker on the side of the Power Supply.)

Do you get any error messages when the screen goes black? Since you said it goes black and then restarts, I would assume that you do not get any messages.

This is my personal Dream PC: http://forums.pcworld.com/blogs/mphenterprises/2007/12/21/my-gift-to-myself

marinebatosia

19 posts since
Aug 18, 2006

2. May 10, 2008 7:38 AM

in response to: mphenterprises

Re: Computer Shuts Off During Internet Browsing or Attempting to Erase Temporary Files

security scans- Nod32 antivirus, Ad-Aware 2007 full edition, spybot searh and destroy, and avg rootkit scanner

and yes i have ran them in safe mode.

actually this started happening before SP3 so i installed Sp3 to see if maybe it just needed updated but that didnt work.

peak wattage - 900 watts

no i do not get any error messages.

mphenterprises

11,118 posts since
Feb 19, 2007

3. May 10, 2008 7:58 AM

in response to: marinebatosia

Re: Computer Shuts Off During Internet Browsing or Attempting to Erase Temporary Files

There is still some information missing. Please post your computer's specifications. If you are not sure where to find this information, Right Click on My Computer and select Properties.

This is my personal Dream PC: http://forums.pcworld.com/blogs/mphenterprises/2007/12/21/my-gift-to-myself

SpiritWind

1,724 posts since
Aug 19, 2006

4. May 10, 2008 11:57 AM

in response to: marinebatosia

Re: Computer Shuts Off During Internet Browsing or Attempting to Erase Temporary Files

Hi Marine :

I know Lavasoft/Ad-Aware comes in a "Plus" ver or a "Pro(fessional)" ver; which do you have ? Either way,

the "real-time" protection offered by either MAY be "conflicting" with the "real-time" protection

of Spybot , causing your problem !? At a minimum, I recommend you

uninstall Spybot to see if the problem goes away and then install the superior FREE ver

of "SUPERAntiSpyware" from http://www.superantispyware.com . IF the problem continues,

in addition to what MPH has requested, it may be wise to see what would be revealed by

you installing a program called "HijackThis", downloaded from

http://www.filehippo.com/download_hijackthis . After installation, click the "Open the Misc

Tools section" button, then click the "Open Uninstall Manager" button . A "List" should

appear !? "Copy" that "List", then "Paste" the "List" in a Post here .

For the BEST in what COUNTS in LIFE : http://www.tacf.org

marinebatosia

19 posts since
Aug 18, 2006

5. May 10, 2008 9:18 PM

in response to: mphenterprises

Re: Computer Shuts Off During Internet Browsing or Attempting to Erase Temporary Files

Here is an AIDA32 system report, well part of it , and the hijackthis report

Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 3
Internet Explorer 7.0.5730.13
Computer Name CODYNUNN (cody)
User Name Owner
Logon Domain CODYNUNN

Motherboard:
CPU Type Unknown, 2000 MHz (10 x 200)
Motherboard Name Unknown
Motherboard Chipset Unknown
System Memory 768 MB
BIOS Type Award (11/25/05)
Communication Port Communications Port (COM1)
Communication Port Printer Port (LPT1)

Display:
Video Adapter NVIDIA GeForce 7300 LE (256 MB)
Monitor Plug and Play Monitor NoDB (MRJ5C50N55447)

Multimedia:
Audio Adapter Realtek AC'97 Audio NoDB

Storage:
Disk Drive Generic USB CF Reader USB Device
Disk Drive Generic USB MS Reader USB Device
Disk Drive Generic USB SD Reader USB Device
Disk Drive Generic USB SM Reader USB Device
Disk Drive HP Photosmart 8200 USB Device
Disk Drive ST3100011A
Optical Drive TSSTcorp CDW/DVD TS-H492C

Partitions:
C: (NTFS) 90985 MB (28698 MB free)
D: (FAT32) 4399 MB (3179 MB free)

Input:
Keyboard Logitech PS/2 Keyboard
Mouse PS/2 Compatible Mouse

Network:
Primary IP Address (removed)
Primary MAC Address (removed)
Network Adapter NVIDIA nForce Networking Controller (removed)
Modem Communications cable between two computers
Modem PCI Soft Data Fax Modem with SmartCP

Peripherals:
Printer Compaq IJ600 Inkjet Printer
Printer HP Photosmart 8200 Series
Printer Microsoft Office Document Image Writer
Printer Microsoft XPS Document Writer
USB Device HP Photosmart 8200 Series (DOT4USB)
USB Device SCRx31 USB Reader
USB Device USB Composite Device
USB Device USB Mass Storage Device
USB Device USB Mass Storage Device
USB Device USB Printing Support

-------- DMI ---------------------------------------------------------------------------------------------------------

BIOS

BIOS Properties:
Vendor Phoenix Technologies, LTD
Version 6.00 PG
Release Date 11/25/2005
Size 512 KB
Boot Devices Floppy Disk, Hard Disk, CD-ROM, ATAPI ZIP, LS-120
Capabilities Flash BIOS, Shadow BIOS, Selectable Boot, EDD, BBS
Supported Standards DMI, APM, ACPI, PnP
Expansion Capabilities ISA, PCI, USB

System

System Properties:
Manufacturer Gateway
Product Product Name
Version SYS-xxxxxx
Serial Number Serial number xxxxxx
Wake-Up Type Power Switch

Motherboard

Motherboard Properties:
Manufacturer First International Computer, Inc.
Product K8MC51G
Version PCB 1.x
Serial Number (removed)

Processors / AMD Sempron(tm) Processor 3300+ ]

Processor Properties:
Manufacturer AMD
Version AMD Sempron(tm) Processor 3300+
External Clock 201 MHz
Maximum Clock 3000 MHz
Current Clock 2010 MHz
Type Central Processor
Voltage 1.4 V
Status Enabled
Socket Designation Socket 940

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:31:23 PM, on 5/10/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\ActivCard\acachsrv.exe
C:\Program Files\Common Files\ActivCard\acautoreg.exe
C:\Program Files\Common Files\ActivCard\acautoup.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\COMODO\Firewall\cmdagent.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Eset\nod32krn.exe
C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\svchost.exe
C:\Program Files\COMODO\Firewall\cfp.exe
C:\Program Files\Eset\nod32kui.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\ActivCard\ActivCard Gold\agquickp.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\BinarySense\HDDlife\HDDlife.exe
C:\Program Files\Common Files\Logitech\KHAL\KHALMNPR.EXE
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpSvc.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://portal.wowway.net/index.php
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =

http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: (no name) - {000123B4-9B42-4900-B3F7-F4B073EFC214} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program

Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} -

C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program

Files\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program

files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program

Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O2 - BHO: (no name) - {B5015583-B43B-41D0-A20C-C9009D7F9925} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: COMODO Firewall Pro "C:\Program Files\COMODO\Firewall\cfp.exe" -h
O4 - HKLM\..\Run: NvCplDaemon RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: nod32kui "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKLM\..\Run: QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: SoundMan SOUNDMAN.EXE
O4 - HKCU\..\Run: http://ctfmon.exe C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: Aim6 "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: AdVantage "C:\Program Files\AdVantage\AdVantage.exe"
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: HDDlife.lnk = C:\Program Files\BinarySense\HDDlife\HDDlife.exe
O4 - Global Startup: ActivCard Gold Smart Card Agent.lnk = C:\Program Files\ActivCard\ActivCard

Gold\agquickp.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop

Messenger\8876480\Program\LogitechDesktopMessenger.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O8 - Extra context menu item: E&xport to Microsoft Excel -

res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -

C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} -

C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration -

{DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network

Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} -

C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) -

https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program

Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) -

https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} (System Requirements Lab) -

http://www.nvidia.com/content/DriverDownload/srl/2.0.0.1/sysreqlab2.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -

http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1173738885890
O16 - DPF: {BB383206-6DA1-4E80-B62A-3DF950FCC697} (Create & Print ActiveX Plug-in) -

http://ak.imgag.com/imgag/cp/install/AxCtp2.cab
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop

Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O20 - Winlogon Notify: acAuth - C:\WINDOWS\SYSTEM32\acauth.dll
O21 - SSODL: coursings - {f8d02387-789a-4c0f-a1d8-8a93f33ee4df} - (no file)
O22 - SharedTaskScheduler: {f8d02387-789a-4c0f-a1d8-8a93f33ee4df} - coursings - (no file)
O22 - SharedTaskScheduler: auras - {f0d4f88e-e1f8-460f-a41c-6cfb7f73af79} - (no file)
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware

2007\aawservice.exe
O23 - Service: ActivCard Authentication Service (ACachSrv) - ActivCard - C:\Program Files\Common

Files\ActivCard\acachsrv.exe
O23 - Service: ActivCard Gold Autoregister (acautoreg) - ActivCard S.A. - C:\Program Files\Common

Files\ActivCard\acautoreg.exe
O23 - Service: ActivCard Auto-Update Service (acautoupdate) - ActivCard S.A. - C:\Program Files\Common

Files\ActivCard\acautoup.exe
O23 - Service: ActivCard Gold service (Accoca) - ActivCard - C:\Program Files\Common Files\ActivCard\accoca.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems

Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device

Support\bin\AppleMobileDeviceService.exe
O23 - Service: COMODO Firewall Pro Helper Service (cmdAgent) - COMODO - C:\Program

Files\COMODO\Firewall\cmdagent.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google

Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common

Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe
O23 - Service: nTune Service (nTuneService) - NVIDIA - C:\Program Files\NVIDIA

Corporation\nTune\nTuneService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New

Boundary\PrismXL\PRISMXL.SYS

--
End of file - 9463 bytes

and the uninstall list

µTorrent
ActivCard Gold for CAC - PKI - Version 3.0 Feature Pack 1
Ad-Aware 2007
Adobe Bridge 1.0
Adobe Common File Installer
Adobe Flash Player 9 ActiveX
Adobe Flash Player ActiveX
Adobe Help Center 1.0
Adobe Photoshop CS2
Adobe Reader 7.0.9
Adobe Stock Photos 1.0
AIM 6
Alien Skin Eye Candy 5 Impact
Alien Skin Eye Candy 5 Nature
Alien Skin Eye Candy 5 Textures
Alien Skin Xenofex 2.0
American Greetings CreataCard Select 6
Apple Mobile Device Support
Apple Software Update
Audacity 1.2.6
AxCrypt (Remove Only)
Battlefield 2: Deluxe Edition
Bejeweled 2 Deluxe
COMODO Firewall Pro
Compatibility Pack for the 2007 Office system
Counter-Strike(TM)
Counter-Strike: Source
Coupon Printer for Windows
Create and Print Plugin 3.6 (build 6013)
Dev-C++ 5 beta 9 release (4.9.9.2)
Digital Media Reader
diPlugin
Free Video to Mp3 Converter version 2.8
GameSpy Arcade
GiPo@MoveOnBoot 1.9.5
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
Half-Life Dedicated Server Update Tool
HDDlife
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.0 (KB932471)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
HP Extended Capabilities 5.3
HP Image Zone 5.3
HP Imaging Device Functions 5.3
HP Photosmart 330,380,420,470,7800,8000,8200 Series
HP Software Update
HP Solution Center & Imaging Support Tools 5.3
Icy Tower v1.3.1
iPod for Windows 2005-11-17
iTunes
J2SE Runtime Environment 5.0 Update 2
J2SE Runtime Environment 5.0 Update 6
J2SE Runtime Environment 5.0 Update 9
K-Lite Mega Codec Pack 3.5.3
LimeWire 4.16.6
Logitech Desktop Messenger
Logitech SetPoint
Macromedia Shockwave Player
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 1
Microsoft .NET Framework 3.0 Service Pack 1
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Money 2005
Microsoft National Language Support Downlevel APIs
Microsoft Office Professional Edition 2003
Microsoft Office Standard Edition 2003
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 Parser and SDK
MSXML 6.0 Parser (KB933579)
NOD32 antivirus system
NOD32 FiX v1.9
NVIDIA Drivers
NVIDIA nTune
PowerDVD
PowerISO
QuickTime
Random BackGround
Reader Rabbit Thinking Adventures Ages 4-6
Realtek AC'97 Audio
Rhapsody Player Engine
SCR531 Smartcard Reader
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows XP (KB941569)
Soft Data Fax Modem with SmartCP
Spybot - Search & Destroy
Spybot - Search & Destroy 1.4
Starcraft
Steam(TM)
System Requirements Lab
TeamSpeak 2 RC2
TeamSpeak 2 Server RC2
Typing Instructor for Kids II
U3Launcher
Uniblue RegistryBooster 2
Uniblue SpeedUpMyPC 3
Uniblue SpyEraser
Uninstall 1.0.0.0
URGE
VideoLAN VLC media player 0.8.6c
Vodei Multimedia Processor 2.10
Windows Backup Utility
Windows Imaging Component
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows Presentation Foundation
Windows XP Service Pack 3
WinRAR archiver
Xfire (remove only)

mphenterprises

11,118 posts since
Feb 19, 2007

6. May 10, 2008 10:24 PM

in response to: marinebatosia

Re: Computer Shuts Off During Internet Browsing or Attempting to Erase Temporary Files

Hi MarineBatosia. First, I have removed some of the serial and personal information you posted in your last response. Please be conscious of any personal information that you may provide within any public forum. That would include name, address, phone number, Operating System Product Key, computer serial number, or IP address.

Now, I will touch on the technical aspect of your situation and I am sure Spirit will be along shortly to touch on the security aspect of your situation. I noticed several things that could be classified as "red flags." The most significant thing is the fact that your computer only has 768MBs of memory. Granted, Windows XP is not the resource hog that Windows Vista is; however, 768MBs of memory is not sufficient enough to run any Operating System effectively.

From the information provided, it would seem that this is a Gateway computer. Here are the specifications of your particular computer's motherboard:

FIC K8MC51G motherboard

According to the specifications, your computer can hold up to 2GBs of DDR 333/400 memory. Also, it would appear that your computer only has two (2) memory slots. So, this would tell me that your computer has one (1) 256MB memory chip and one (1) 512MB memory chip. On top of all that, your computer's motherboard supports Dual Channel which basically means paired memory chips will perform better than separate memory chips. Simply put, if you have two of any of the same kind of memory, your computer will perform better than having mismatched pairing, similar to what you have now.

According to Newegg.com, there are 77 memory chips that can potentially give you the added performance you need. Here is a list of all of them: DDR 333 or DDR 400 Memory Chips

I searched for 512MB, 1GB, and a pairing of two 1GB memory chips to give you some options. I would definitely recommend increasing the memory within your computer.

In the interim, let's increase the Virtual Memory of your computer to offset the lack of memory:

Right Click on My Computer and select Properties

Click on the Advanced tab

Under the Performance section, select Settings

Click on the Advanced tab

Under the Virtual Memory section, the Total paging file size for all drive: should say 768MB. Click Change

In situations like yours, or for anyone who would like just a little wiggle room for added performance, the Paging File (Virtual Memory) can be increased to as much as twice the real memory.

Within the Paging file size for selected drive section, make sure the radial button is selected next to Custom size:

In the Initial size (MB): section, you should see "768." Change that to match the Maximum size (MB): section which should say "1536."

Click Set

Click OK and Apply (Where applicable) to close all the windows

Now, since this only happens when you are on the internet on when you are attempting to delete Temporary Files (Cache, Cookie, History, etc.), I have three suggestions to try and resolve this situation:

Verify that you have the latest version of Internet Explorer (currently 7.0.5730.13) - It would appear that you have this latest version

Use another browser (the forum consensus is that Mozilla Firefox is very good - accessible here - latest version 2.0.0.14)

Use a third party application such as CCleaner to delete Temporary Files (accessible here )

Please try these steps and see if your problem persists.

This is my personal Dream PC: http://forums.pcworld.com/blogs/mphenterprises/2007/12/21/my-gift-to-myself

SpiritWind

1,724 posts since
Aug 19, 2006

7. May 11, 2008 10:49 AM

in response to: marinebatosia

Re: Computer Shuts Off During Internet Browsing or Attempting to Erase Temporary Files

http://forums.pcworld.com/images/emoticons/grin.gif

Hi :

From a Security Viewpoint :

1) You have 3 different outdated and very security vulnerable "Versions/Updates" of Sun's

Java ( J2SE Runtime Environment 5.0 Update 2, J2SE Runtime Environment 5.0 Update 6

and J2SE Runtime Environment 5.0 Update 9 ), making you susceptible to a "Vundo" and

associates "Infection(s)" ; should UNINSTALL ALL versions of this program you have; the

latest for your Operating System is at http://www.majorgeeks.com/download4648.html .

Should ONLY ever have 1 "Version/Update" of this program on your computer; when a new

"Version/Updatr" is released, it will be at the majorgeeks Site I quoted .

2) You have an outdated, hence security-vulnerable, version of AIM ( AOL Instant

Messenger ); AOL's is the most security-vulnerable of ALL Instant Messenger. Would

recommend you uninstall it and get a safer IM, like Yahoo's . IF you are going to continue

using it, get the latest version at http://dashboard.aim.com/aim AND use the FREE "AimFix"

program at http://jayloden.com/aimfix.htm on a regular basis .

3) "GameSpy Arcade" - I investigated using this several yrs ago; came to the conclusion

it was malware waiting to happen; therefore, recommend it be uninstalled .

4) "NOD32 FiX v1.9" - According to the Info at http://www.bleepingcomputer.com/uninstall/1790/NOD32-FiX-v1.9.html

this is malware or associated with malware; most likely you got it through your suspect

uTorrent . IF you want to check the authenticity of this, ask on the NOD32 Support Forums

at http://www.wilderssecurity.com/forumdisplay.php?f=88 and/or use the "Search" feature .

5) "O2 - BHO: (no name) - {B5015583-B43B-41D0-A20C-C9009D7F9925} - (no file)" -

I could find no Info, either Positive or Negative, about this and it MAY be "linked" to the

suspect "NOD32 FiX v1.9" !? Best to have HijackThis "fix" it .

6) Spybot - The "Uninstall List" indicates you have an outdated Version; since I

recommended earlier it be uninstalled, this Info "confirms" my recommendation .

7) uTorrent and Limewire - these are "P2P" programs and the use of these

QUADRUPLES your Chances of getting Malware on your computer; therefore,

I recommend BOTH be uninstalled .

For the BEST in what COUNTS in LIFE : http://www.tacf.org

marinebatosia

19 posts since
Aug 18, 2006

8. May 11, 2008 5:13 PM

in response to: mphenterprises

Re: Computer Shuts Off During Internet Browsing or Attempting to Erase Temporary Files

lol ya this is just my brothers computer im just helping him, lol though i did do what you said and it made is some what faster ty, but i installed mozzila and i havent had a problem yet and i was using a 3rd party to clean the temp, history and cookies, Speed Up my PC 3 , but that didnt work either , so im gonna try witht hte new browser for now

marinebatosia

19 posts since
Aug 18, 2006

9. May 11, 2008 5:12 PM

in response to: SpiritWind

Re: Computer Shuts Off During Internet Browsing or Attempting to Erase Temporary Files

i got rid of gamespy, the BHO no name, and NOD32 fix, i installed aim fix, but didnt uninstall the utorrent of limewire, my brother uses them alot. but im gonna try this for now adn see how it works

kcihtred2

270 posts since
Sep 7, 2007

10. May 12, 2008 6:54 AM

in response to: marinebatosia

Re: Computer Shuts Off During Internet Browsing or Attempting to Erase Temporary Files

also for a better erasing of your temps, try ccleaner here:

http://www.pcworld.com/downloads/file/fid,24149-order,1-page,1/description.html

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May 8, 2008 6:35 PM

Computer Shuts Off During Internet Browsing or Attempting to Erase Temporary Files

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