The biggest dupe of all is this:
the phone is ONLY $199 for those folks who are currently AT&T customers AND ready for an upgrade!
Our dear friends at Apple didn't reveal that finer print of information until TUESDAY - to the Apple stores, or AT&T.
I called on wednesday to see what would happen to my plan and just inquire about plans if i got the phone, i was told
only then that the price is really $399/$499 if you aren't ready for an upgrade. The customer service rep at AT&T
told me i was, we documented it, so i went to wait online Friday morning. Waited 4 HOURS! got in the store,
finally it was my turn, and when we went to register the transaction with AT&T it came up that I am NOT eligible for
upgrade - another hour later on the phone with the host of this amazing product, i left the store empty handed.
They said the person i spoke to the day before wasn't in fact, customer service, but in the Collections department
and didn't have all the information, gave me false information. Even though it's all documented (and it was recorded),
they did not honor what they said, and claimed that i'll be ready for my upgrade in October.
AT&T has the WORST CUSTOMER SERVICE, and Apple has the best. How did these 2 partner up??
I've filed a complaint with AT&T and we'll see if i even get a response.
Isn't the whole price difference thing false advertising? All we've been seeing is "$199", with no asterik, no
fine print saying "ask your rep about it"... c'mon Apple, that's not fair.
i'm pissed.