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1 "correct" answer available (4 pts) 2 "helpful" answers available (2 pts)

7 Replies Last post: Jul 24, 2008 9:49 AM by SpiritWind

aesir

3 posts since
Jul 21, 2008

Jul 21, 2008 8:33 AM

Unable to Remove Video File from Now Infected Computer

i have foolishly downloaded a duff video file onto my missus's laptop and its now infected. i have tried deleting (using unregister in c prompt) the dll files (names of which i found on other sites) but it cant find them, or tells me they were never registered. task manager is disabled and the pslist (to shut down the virus process) isnt recognised. help, this virus is sending me nuts. nothing seems to be working. can i access systemt restore from command prompt?

much appreciated!!

coastie65

3,976 posts since
Apr 2, 2007

1. Jul 21, 2008 9:50 AM

in response to: aesir

Re: Unable to Remove Video File from Now Infected Computer

Hi aesir and welcome to the forum. Some more system information would be helpful such as the OS you are using. Also include any Antivirus apps you have installed as well as Anti Malware apps. coastie65

eMachines T5212.... Intel Pentium D 945 3.4Ghz..... evga 8600 GT 256 Mb PCI-E video card..... Realtec HD audio......2 Gb 533 Mhz DDR2 memory..... Lite on CD RW; DVD +R / RW DL optical drive...... Windows XP MCE 2005....... Antec Basiq 500w PSU......200 Gb PATA HDD

SpiritWind

1,271 posts since
Aug 19, 2006

2. Jul 21, 2008 10:31 AM

in response to: aesir

Re: Unable to Remove Video File from Now Infected Computer

http://forums.pcworld.com/images/emoticons/grin.gif

Hi :

In addition to what "coastie" has shared, you have not mentioned IF you are able to

"connect" to the internet !? If Yes, and based on probably the malware-infected codec

you downloaded, I recommend you Start with running a "Full Scan" of the FREE

"MalwareBytes' Anti-Malware, best downloaded from

http://www.malwarebytes.org/mbam.php .

For the BEST in what COUNTS in LIFE : http://www.tacf.org

phillypa800

355 posts since
Sep 26, 2006

3. Jul 22, 2008 10:50 AM

in response to: aesir

Re: Unable to Remove Video File from Now Infected Computer

I feel the pain. Try this, this, this.

"I won't eat anything that has intelligent life, but I'd gladly eat a network executive or a politician." ---------- Asus P5KC M0b0,Q6600 CPU, Artic Cooler Freeze Pro7 H/F,OCZ DDR3 PC3-10666 RAM, Barricuda 7200.11 3Gb/s HD, nVidia 9800GTX+BE, Seitek Keyboard/Optical Mouse, HEC Zephyr 750W PSU, Raidmax Aztec Case, WINXP32BIT

aesir

3 posts since
Jul 21, 2008

4. Jul 24, 2008 12:40 AM

in response to: SpiritWind

Re: Unable to Remove Video File from Now Infected Computer

Hi Guys, sorry i did omit some quite important info

okay, i am running XP, i cannot connect to the internet and all my settings for display are out of whack. i think i have deleted most of the files, there were three that ran on start-up, antiviirus and two others i identified from other forum posts. i have disabled system restore and i have deleted xp antivirus from program files and any other locations. i have been able to restore access to control panle and task manager etc. i have tried to download the malbyte software but my access to the internet seems restriced to the IE homepage, everything else gets redirected.

is there a way i can easily restore the appearance of my desktop? and is there something obvious i could check that could be restricing my net access? i suppose failing that i need to load malbyte from a cd copy. such a frustrating virus!!

aesir

3 posts since
Jul 21, 2008

5. Jul 24, 2008 12:43 AM

in response to: coastie65

Re: Unable to Remove Video File from Now Infected Computer

Hi Coastie, i have spybot (which wont run now), AVG which finds nothing and ad-aware which found 3 dll files which allowed me to gain access to task manager and start removing this thing. but i have reached an impasse now (see other post)

thanks for your help in advance!

coastie65

3,976 posts since
Apr 2, 2007

6. Jul 24, 2008 9:24 AM

in response to: aesir

Re: Unable to Remove Video File from Now Infected Computer

Hi aesir, Your desktop issues could be due to graphics problems. Check your DEvice manager under Graphics Adapters and see if there are any yellow markers. coastie

SpiritWind

1,271 posts since
Aug 19, 2006

7. Jul 24, 2008 10:09 AM

in response to: aesir

Re: Unable to Remove Video File from Now Infected Computer

Hi :

It would be helpful IF you told us the SPECIFIC "Service Pack" Number that is "part" of your

Win XP Operating System !? It comes in either "SP1", "SP2", & "SP3" . Most likely you realize

now that your Choices for security were not that good, though voluntarily downloading a

malware-infected codec did not help !? Other than the 3 security programs you mentioned,

what other programs that MIGHT be helpful is on your computer ? You wouldn't by chance

have a program called "WinsockxpFix" !?

For the BEST in what COUNTS in LIFE : http://www.tacf.org

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This Question is Possibly Answered

Jul 21, 2008 8:33 AM

Unable to Remove Video File from Now Infected Computer

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