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This Question is Possibly Answered

1 "correct" answer available (4 pts) 2 "helpful" answers available (2 pts)

5 Replies Last post: Aug 5, 2008 10:10 AM by SpiritWind

jbobonline

3 posts since
Aug 2, 2008

Aug 2, 2008 3:08 PM

Trend Micro online scanner - won't scan?

The past six months I have not been able to successfully us TM's online scanner http://housecall65.trendmicro.com/

I've
tried v 6.6 as well, and for both 6.5 abd 6.6 tried using the browser
based kernel and the java one (ie four configs total!)

None of the four will work - it either goes dead/idle for hours OR closes IE (v6) after 10 mins or so/just disappears.

Has anyone had problems and solutions? Thanks

Adama

4,022 posts since
Sep 7, 2007

1. Aug 2, 2008 4:15 PM

in response to: jbobonline

Re: Trend Micro online scanner - won't scan?

Hi JBob and welcome to PCWorld Communities.

I have TrendMicro AntiVirus, but I have never used their Housecall online scanner.

Are you sure you have the right link for their free scanner? I got this link for you http://housecall.trendmicro.com/ It actually looks like a cool thing.

I don't know of too many people on this Forum who use TM. Usually when I have any kind of problems, I just contact them directly. I wish I could be of more help to you.

SpiritWind

1,263 posts since
Aug 19, 2006

2. Aug 2, 2008 7:05 PM

in response to: jbobonline

Re: Trend Micro online scanner - won't scan?

Hi :

The Use of Online Security "Scanners" are usually done when someone is having a

malware/"virus" problem or suspects they MAY be having One !? Do you fall into either

of these 2 "Catagories" !? Adama's Link appears to be the One that should be used .

For the BEST in what COUNTS in LIFE : http://www.tacf.org

jbobonline

3 posts since
Aug 2, 2008

3. Aug 2, 2008 7:09 PM

in response to: SpiritWind

Re: Trend Micro online scanner - won't scan?

Thanks but the link you suggested just redirects to the link i put in orig post.

Yes it is their correct tool.

Anyone use it that can shed some light?

Thanks

piyushsingh

2,514 posts since
Jul 21, 2007

4. Aug 5, 2008 8:30 AM

in response to: jbobonline

Re: Trend Micro online scanner - won't scan?

I suspect some problem with java installed on your system or not properly integrated with the browser. You can check by seeing if other java applications run fine in the browser.

btw - there are more better online scans available than trend.
eset nod32 - http://www.eset.eu/online-scanner
bitdefender - http://www.bitdefender.com/scan8/ie.html
mcafee - http://us.mcafee.com/root/mfs/default.asp

All above are based on activex and will need IE.

Nothing is true , Everything is permitted.