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18 Replies Last post: Oct 12, 2008 10:31 AM by barbkm 1 2 Previous Next

barbkm

18 posts since
Oct 9, 2008

Oct 9, 2008 6:10 PM

How can I remove corrupt program on windows xp. My old Dell laptop crashed when I tried to remove through programs add and remove,Now keep getting blue screen.

I downloaded a program that has corrupted my 6 year old Dell laptop. when I tried to remove with add remove programs computer crashed. I am now able to use computer, but with difficulty. Is it possible to remove this Cyber Defence software without a complete reinstall?
barbkm

SpiritWind

1,722 posts since
Aug 19, 2006

1. Oct 9, 2008 7:36 PM

in response to: barbkm

Re: How can I remove corrupt program on windows xp. My old Dell laptop crashed when I tried to remove through programs add and remove,Now keep getting blue screen.

http://forums.pcworld.com/images/emoticons/grin.gif

Hi :

I have never heard of a program called "Cyber Defence" & a Search using Google reveals

no such program ; to best help you need to provide the EXACT spelling of the software .

Since there is a lot of what the malware-fighting "community" calls "Rogue" programs

"infecting" people, I will guess that is what you MAY have and recommend you use the

FREE Version of Malwarebytes' Anti-Malware, available from

http://www.malwarebytes.org/mbam.php . The more SPECIFIC Info you provide, including

the Name of your Operating System, the better we can possibly help .

For the BEST in what COUNTS in LIFE : http://www.tacf.org

barbkm

18 posts since
Oct 9, 2008

2. Oct 10, 2008 1:22 PM

in response to: barbkm

Re: How can I remove corrupt program on windows xp. My old Dell laptop crashed when I tried to remove through programs add and remove,Now keep getting blue screen.

The program is cyberDefender error reads C:\Program Files\CyberDefender\AntiSpyware\cdas3e.exe

The application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem.

I only want to rid my computer of this application as it cause blue screen.

I repeatedly get message that the system has recovered from a serious error error signature BCCode: c000021a BCP1: E316FA98 BCP2:C0000005 BCP3: 77F57E4

BCP4:0069F0FC OSVer: 5_1_2600 SP:0_0 Product: 768_1

Any help would be greatly appreciated for my Dell Inspiron 2600 windows XP , INCIDENTLY THIS COMPUTER GETS SCREWED UP WHEN I TRY TO INSTALL THE SERVICE PACK 2

rgreen4

6,830 posts since
Oct 22, 2006

3. Oct 10, 2008 3:27 PM

in response to: barbkm

Re: How can I remove corrupt program on windows xp. My old Dell laptop crashed when I tried to remove through programs add and remove,Now keep getting blue screen.

If you have this problem and are also having problems installing SP2, it sounds like it may be time to back up all your data, reformat, and re-install XP, upgrade to SP2 and then install all your programs, and restore your data.

Thanks to Solar Wings for the special siggy.

Adama

6,570 posts since
Sep 7, 2007

4. Oct 10, 2008 4:20 PM

in response to: barbkm

Re: How can I remove corrupt program on windows xp. My old Dell laptop crashed when I tried to remove through programs add and remove,Now keep getting blue screen.

I seem to remember that cyberDefender was in some kind of Rogue list, a while back, but I don't know if it has been de-listed.

I would suggest you follow SpiritWind's recommendation and download MalwarebytesAntiMalware program, (it's a free, standalone, easy to use program) then post the resulting log in here.

If you're also having problems with XP SP2, then I would suggest you start another thread within the Windows forum, that way more people will be aware of your problem and you might get more reponses within that forum.

Also, please provide as much info as you can about your computer, OS, etc.

barbkm

18 posts since
Oct 9, 2008

5. Oct 10, 2008 5:35 PM

in response to: rgreen4

Re: How can I remove corrupt program on windows xp. My old Dell laptop crashed when I tried to remove through programs add and remove,Now keep getting blue screen.

I tried to download registry optimizer get Run time error

Program:C\Program Files\Advanced Registry Optimizer\aro.exe

This application has requested the Runtime to terminate in an unusual way.

Please contact the application's support team for more information.

Any further suggestions?

I tried once more to down load this time was able to use optimizer for 20 fixes. this did not help . I still get a recurring blue screen ( 2 to 4 times) Now ARO is asking me to purchase to fix additional 190 errors. Should I purchase this or just go for complete reinstall?

coastie65

9,163 posts since
Apr 2, 2007

6. Oct 10, 2008 6:46 PM

in response to: barbkm

Re: How can I remove corrupt program on windows xp. My old Dell laptop crashed when I tried to remove through programs add and remove,Now keep getting blue screen.

Hi Barb, To be honest, I'm not a big fan of those optimizer / registry utilities as they can do more harm than good. As far as a reformat and reinstall goes, if you have your stuff backed up somewhere such as a disk or another HDD, then go ahead. I have a feeling that the registry is messed up and may require it anyway. coastie65

eMachines T5212.... Intel Pentium D 945 3.4Ghz..... evga 9800 GT 512 Mb PCI-E video card..... Realtec HD audio......2 Gb Crucial 667 Mhz DDR2 memory..... Lite on CD RW; DVD RW, DL,& Lightscribe optical drive...... Windows XP MCE 2005....... Antec Basiq 500w PSU......200 Gb Parallel ATA HDD.........Samsung 22" WS SyncMaster 2243BWX Monitor.

SpiritWind

1,722 posts since
Aug 19, 2006

7. Oct 10, 2008 6:53 PM

in response to: barbkm

Re: How can I remove corrupt program on windows xp. My old Dell laptop crashed when I tried to remove through programs add and remove,Now keep getting blue screen.

Hi :

Why are you trying to use "Registry Optimizer" ? These kinds of programs are generally

considered "registry cleaners" which can do a lot more harm than the minimum benefit

they possibly will do . One of the best Possibilities to remove "CyberDefender", which is

considered a borderline "Rogue" product, is to use the FREE "Rogue Remover", available

from http://www.malwarebytes.org/rogueremover.php . IF that program fails to complete

the removal, I then recommend you use the FREE "Revo Uninstaller", available from

http://www.revouninstaller.com/ . For a Starting List of reliable, trustworthy security

programs, read what I wrote at http://forums.pcworld.com/docs/DOC-1141 .

For the BEST in what COUNTS in LIFE : http://www.tacf.org

barbkm

18 posts since
Oct 9, 2008

8. Oct 10, 2008 6:58 PM

in response to: coastie65

Re: How can I remove corrupt program on windows xp. My old Dell laptop crashed when I tried to remove through programs add and remove,Now keep getting blue screen.

thank you Not the answer I was hoping for but actually what I expected. Is there somewhere to go for walkthrough for reinstallation of this old computer that has long run out of support. Dell at its best was not always helpful. Now will use new computer for instructions,

coastie65

9,163 posts since
Apr 2, 2007

9. Oct 10, 2008 7:09 PM

in response to: barbkm

Re: How can I remove corrupt program on windows xp. My old Dell laptop crashed when I tried to remove through programs add and remove,Now keep getting blue screen.

Hi Barb, Before going to that , try spiritwinds suggestions, as it could probably save you a lot of aggravation. coastie65

barbkm

18 posts since
Oct 9, 2008

10. Oct 11, 2008 12:39 PM

in response to: SpiritWind

Re: How can I remove corrupt program on windows xp. My old Dell laptop crashed when I tried to remove through programs add and remove,Now keep getting blue screen.

Tried your suggestions. Revo uninstaller program also turned on blue screen when I tried to remove Cyber Defender. Looks like I am going to have to reinstall. All of this took 2 hours as computer was so balky.

coastie65

9,163 posts since
Apr 2, 2007

11. Oct 11, 2008 12:58 PM

in response to: barbkm

Re: How can I remove corrupt program on windows xp. My old Dell laptop crashed when I tried to remove through programs add and remove,Now keep getting blue screen.

Hey Barb, I would try the Malwarebytes link that spritwind suggested before going to the extreme of a reformat and reinstall. It is a very good utility and I have used in the past sucessfully, for that kind of stuff and it is FREE. coastie

tman

63 posts since
Sep 23, 2006

12. Oct 11, 2008 12:59 PM

in response to: barbkm

Re: How can I remove corrupt program on windows xp. My old Dell laptop crashed when I tried to remove through programs add and remove,Now keep getting blue screen.

I'm surprised that no one suggested startup your computer in 'safe' mode (resart>immediately start tapping the F8 key until you get a screen with choices for booting>choose 'safe mode')--then run the uninstaller

alchav21

271 posts since
Aug 5, 2007

13. Oct 11, 2008 1:15 PM

in response to: barbkm

Re: How can I remove corrupt program on windows xp. My old Dell laptop crashed when I tried to remove through programs add and remove,Now keep getting blue screen.

I also agree, Format and reload Windows is the only way to go, but I would take it one step further. The computer is six years old, and the HDD is at the end, so I say get a new one Seagate or Western Digital 160Gb. Upgrade the Memory to max 512Mb. One screw holds the HDD, slide the old one out put the new one in, boot-up with the Windows Disc Format and load Windows. Install Drivers if needed, put the old HDD in a USB Enclosure and transfer your old Data to the new HDD. 1-2-3 and you are up and running, the old computer is as good as new, if not better.

coastie65

9,163 posts since
Apr 2, 2007

14. Oct 11, 2008 1:19 PM

in response to: tman

Re: How can I remove corrupt program on windows xp. My old Dell laptop crashed when I tried to remove through programs add and remove,Now keep getting blue screen.

Hey tman, That's why it is always good to have a bunch of people cruising around here.

Keeps the rest of us honest. I usually do most of that kind of stuff in safe mode and I missed bring it up.

coastie

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Oct 9, 2008 6:10 PM

How can I remove corrupt program on windows xp. My old Dell laptop crashed when I tried to remove through programs add and remove,Now keep getting blue screen.

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