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18 Replies Last post: Oct 12, 2008 10:31 AM by barbkm Go to original post 1 2 Previous Next

rgreen4

6,830 posts since
Oct 22, 2006

15. Oct 11, 2008 1:39 PM

in response to: coastie65

Re: How can I remove corrupt program on windows xp. My old Dell laptop crashed when I tried to remove through programs add and remove,Now keep getting blue screen.

The malware was one thing, but when he posted that he couldn't install SP2, that pointed me in a different direction. Of course if he can manage to get it cleaned up, maybe SP2 will install.

Thanks to Solar Wings for the special siggy.

coastie65

9,163 posts since
Apr 2, 2007

16. Oct 11, 2008 2:10 PM

in response to: SpiritWind

Re: How can I remove corrupt program on windows xp. My old Dell laptop crashed when I tried to remove through programs add and remove,Now keep getting blue screen.

Hey spirtwind, You looked up the wrong thing as in her second post the message said Cyber Defender.

http://www.cyber-defender.com/EDC/landing/10/?affl=Motiveinteractive_p2d&campaign_code=296276&int_page=1 I checked it out, but am not really sure of it. coastie

eMachines T5212.... Intel Pentium D 945 3.4Ghz..... evga 9800 GT 512 Mb PCI-E video card..... Realtec HD audio......2 Gb Crucial 667 Mhz DDR2 memory..... Lite on CD RW; DVD RW, DL,& Lightscribe optical drive...... Windows XP MCE 2005....... Antec Basiq 500w PSU......200 Gb Parallel ATA HDD.........Samsung 22" WS SyncMaster 2243BWX Monitor.

coastie65

9,163 posts since
Apr 2, 2007

17. Oct 11, 2008 2:15 PM

in response to: rgreen4

Re: How can I remove corrupt program on windows xp. My old Dell laptop crashed when I tried to remove through programs add and remove,Now keep getting blue screen.

As itman stated she should try and unistall Cyber Defender in safe mode as I think that may be the problem. I put a link to the site of Cyber defender and I'm not real sure of that thing. May be something that behaves like Norton, not very well. I believe if she can get Malwarebytes in there and then boot into Safe mode, and run that as well as uninstall that Cyber Defender. She may be alright. coastie

barbkm

18 posts since
Oct 9, 2008

18. Oct 12, 2008 10:31 AM

in response to: tman

Re: How can I remove corrupt program on windows xp. My old Dell laptop crashed when I tried to remove through programs add and remove,Now keep getting blue screen.

Thank you so much The safe mode worked

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