PC World Community: Survey: service/support provided by ...

Browse by Topic

Home News Reviews How-To Blogs Videos Downloads Shop & Compare Community

Business Center

Magazine

Subscribe & Get
a Bonus CD

Customer Service

Up to Discussions in Laptops

3 Replies Last post: Nov 22, 2006 1:48 PM by tadashi

BossHogg

1 posts since
Nov 14, 2006

Nov 14, 2006 8:48 AM

Survey: service/support provided by laptop manufacturers

Hi everyone,
I am just conducting a research about the level of service/support provided by different laptop manufacturers.
I found many interesting articles from various sources, but I thought I need to consider the experiences of evey day final users of laptop PC.
So I thought to start this survey on PC World, asking you to share with me some information about your personal experience with service/support for laptop (both delighting experiences and bad experiences) and your knowledge about studies, articles, blank papers etc. on the argument.
Thanks a lot to everyone.
Have a nice day...
NG[/b]**

jbking

967 posts since
Aug 29, 2006

1. Nov 14, 2006 9:17 AM

in response to: BossHogg

Greetings,

http://www.pcmag.com/article2/0,1895,2006499,00.asp is a link to the reader's survey done by PC Magazine that would be my suggestion. You may also want to consider going through sites like http://www.notebookreview.com which likely have tons of experiences shared as well as possibly some of the bigger gripes about laptops like an inability to upgrade the video card in most cases.

One other point to ponder in this though is what percent of laptops are purchased directly from the manufacturer as opposed to a retailer as well as how many send their laptops to the manufacturer instead of going back to the retailer in that latter case?

Regards,
JB

Home Desktop: VoodooPC Hexx. AMD Athlon FX-60, 2 GB RAM, 2 x 250 GB HD, 7900 GTX video card. Home Laptop: HP dv4000, Pentium M, 2 GB RAM, 80 GB HD, ATi 700 Radeon Mobility

plutodog18

5 posts since
Nov 22, 2006

2. Nov 22, 2006 11:28 AM

in response to: BossHogg

HP gets a Poor rating

{size:18px}Please see my posting of November 21, 2006. I twilltell you all you need to know about HP pavillion laptop products and their poor customer support/service.[/size:190c596859]