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4 Replies Last post: Jul 30, 2006 9:08 AM by kellie  
Click to view nvnusman's profile New Member 7 posts since
Jul 27, 2006
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Jul 27, 2006 10:11 PM

No, not very happy at all!

I'm all for vigorous efforts to better serve an organization's community, but my experience tonight has been quite upsetting!

I just bought a new digital camera and my motivation for visiting pcworld.com was to become better informed about the impacts of the various write speeds available in SD cards before purchasing one.

I did a search on SD speed and the most relevant listing was a column called "full disclosure," from 2 years ago, in which the author noted that there are no real standards, litttle information on manufacturers' web sites and few resources to help in selecting higher-speed cards. I wanted to respond and ask whether things had gotten any better, since my new camera supposedly has extended capabilities with faster SD cards.

First, there is no response box or forum link for the column.

Next, when I searched fof "full disclosure" in the forum search box, there's no relevant response. "Full Disclosure" is no longer an applicable concept in the PC World realm.

And third and WORST, the only way I can give any feedback is to reveal personally identiying information during the registration process, which means choosing between making valid commentatary or preserving my privacy!!!!

Frankly, that suck!!!

Not only has PC World.com shown that there's a pretty big gap in its atlas of the digital planet, it forces its users into a situation it challenges in all its coverage of issues of digital privacy!

No, not happy at all!!!
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Click to view kellie's profile Community Manager 3,385 posts since
Jun 27, 2007
1. Jul 28, 2006 5:25 AM in response to: nvnusman
I am sorry to hear you are unhappy with the site.

The reason you could not comment on the older "Full Disclosure" column is that comment threads were only created for columns & news stories that were released in the past year.

I would suggest that you post your question in the Digital Cameras forum and hopefully one of our members can help you. You might also check one of the camera guides, located on the Cameras Info Center for the information you need.

In terms of registration, your data is covered by the PC World Privacy Policy. If, after reading the policy, you still have questions or concerns, please email them to webmaster@pcworld.com.

Thanks for your feedback.


Kellie Parker | Online Community Manager | PC World
Click to view YentaLildna's profile New Member 2 posts since
Jul 30, 2006
3. Jul 30, 2006 7:13 AM in response to: nvnusman
New website is horrible.
I've spent over an hour going through the re-registration process, which makes me feel like I've just been beat-up. Telling me my user name is "invalid" is worthless. You should simply say the screenname cannot contain spaces. The word "invalid" could mean anything. If you don't like the name I picked, display what the requirements are; don't just say "invalid."

The new website seems to be much slower than before. The slow speed and numerous glitches makes me feel like it's still a beta version and needs a lot of work before its functionality matches that of the old site.

But worst of all, you couldn't have picked a worse color combination for your home page. Red, black, gray? That is the most garrish, ugly combination of colors imaginable!! Change the black to navy blue, and it will feel much better. Anything but red fighting black. There's nothing attractive about that irritating, off-putting color scheme! What were you guys thinking when you decided on those colors? Such a harsh color scheme only makes people wonder why they came to your site in the first place, and isn't there some other site that would have at least as much information, and not be so hard on the eyes.

Please, get rid of either the red or the overpowering black. And fix the parts that are running too slow and acting kludgy.
Click to view kellie's profile Community Manager 3,385 posts since
Jun 27, 2007
4. Jul 30, 2006 9:08 AM in response to: nvnusman
Hi YentaLildna,

Thank you for sharing your experience with the registration process. Your feedback and suggestions on how to improve the site and member experience is important to us. I will pass along this suggestion for consideration.

We are working to improve the speed of the site. You should see improvement in page loading time in the next few weeks.

Welcome to the forums!


Kellie Parker | Online Community Manager | PC World

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