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6 Replies Last post: Oct 24, 2007 4:55 PM by wpcworld  
Click to view wpcworld's profile New Member 6 posts since
Jun 20, 2007
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Oct 10, 2007 5:50 PM

Limited or no connectivity


Hello,

I hope someone can help with the following.

My desktop (running Windows Media Center Edition 2005) was directly wired to the router, which also served as the wireless access point for my other desktop (running Windows XP Pro SP2 - my son uses it). Both desktops were able to connect to the Internet without problem.

Last week I had to reinstall my Windows Media Center OS. Since then my desktop has experienced the connectivity problem. It's not able to pick up the IP address from my service provider's LAN.

I have tried reinstalling the built-in network adapter's driver. I've tried disabled the built-in netwprk adapter to use the wireless adapter instead. I've also tried using an external network adapter. None of these worked.

When I look at the cable that plugs into the built-in network port, there is green light, but the light is not flashing. I remember seeing the light blinking when connectivity was fine. Now the light doesn't blink. According to my desktop's Device Manager, the built-in network adapter is working properly.

I know both the cable modem and the router are working because my other desktop with the wireless network adapter can connect to the Internet. My service provider's and the router vendor's technicians could not help. For the moment I am using my son's PC to do my surfing and e-mailing.

Does anyone have any idea as to what the problem could be?

Thank you.

wpcworld

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Click to view smax013's profile Old Hand 3,913 posts since
Jan 28, 2007
1. Oct 10, 2007 6:43 PM in response to: wpcworld
Re: Limited or no connectivity
wpcworld wrote:
Hello,

I hope someone can help with the following.

My desktop (running Windows Media Center Edition 2005) was directly wired to the router, which also served as the wireless access point for my other desktop (running Windows XP Pro SP2 - my son uses it). Both desktops were able to connect to the Internet without problem.

Last week I had to reinstall my Windows Media Center OS. Since then my desktop has experienced the connectivity problem. It's not able to pick up the IP address from my service provider's LAN.

I have tried reinstalling the built-in network adapter's driver. I've tried disabled the built-in netwprk adapter to use the wireless adapter instead. I've also tried using an external network adapter. None of these worked.

When I look at the cable that plugs into the built-in network port, there is green light, but the light is not flashing. I remember seeing the light blinking when connectivity was fine. Now the light doesn't blink. According to my desktop's Device Manager, the built-in network adapter is working properly.

I know both the cable modem and the router are working because my other desktop with the wireless network adapter can connect to the Internet. My service provider's and the router vendor's technicians could not help. For the moment I am using my son's PC to do my surfing and e-mailing.

Does anyone have any idea as to what the problem could be?

Thank you.

wpcworld

First of all, your computer is NOT getting its IP address from the ISP...it is getting it from your router. The router gets a WAN IP address from the ISP and then the router deals with IP addresses for the computers on your LAN.


You might try setting a static IP address for that computer and see if that works. If so, then that would indicate that your computer is having some sort of issue with your router's DHCP server.


That is the only thing that I can think to try at this point.


[soapbox] Backup good...no backup bad!! [/soap box]
Click to view smax013's profile Old Hand 3,913 posts since
Jan 28, 2007
3. Oct 12, 2007 1:08 AM in response to: wpcworld
Re: Limited or no connectivity
wpcworld wrote:
Thanks for your response, smax013.

I've also tried connecting my desktop directly to the modem without the router (how the set up was before I added the wireless network), but it's still unable to acquire the IP address.

To try the static IP address suggestion, do I get the address from my ISP?

Thank you.

The static IP option would be when you have it hooked up to the router. And your ISP would not give you the IP address. You would need to determine the address range that the router is using. It is more than likely 192.168.1.x as most routers use that range. If you go to your son's laptop (I believe that you said your son's laptop is what you where using), then go to the Windoze menu and select the Run command from the menu. In ther resulting dialog box, type in "command" and hit enter. This should open up the DOS prompt/Command window. Now type in the Command "ipconfig /all". This should like all the IP address information for the network connections of your son's computer. There should be a listing for the IP address, the default gateway and the subnet mask. Write those three values down. Now go to your desktop and go to the IP settings for the ethernet port. Set the subnet and gateway to the same values as what is shown in your son's computer but put in an IP address that is different than your son's computer, but uses the same first three sets of numbers (i.e. if your son's IP address is 192.168.1.100, then try same 192.168.1.150). And see if that works.


As side question, are you able to do other network functions when hooked through the router? For example, are you able to access a shared folder or printer on your son's computer? Or are you able to share a folder or printer from your desktop and access it from your son's computer? There could be something wrong with the network card drivers or the OS installation.


[soapbox] Backup good...no backup bad!! [/soap box]
Click to view smax013's profile Old Hand 3,913 posts since
Jan 28, 2007
5. Oct 20, 2007 4:48 PM in response to: wpcworld
Re: Limited or no connectivity
wpcworld wrote:
Thanks for your response, smax013.

I tried your suggestion of hard-coding the IP address information. It resolved the connectivity issue (connection details showed connected and firewalled), but it was still unable to connect to the Internet.

The desktop passed the communcations (network cable, network link, TCP/IP network communications) test and motherboard test by PC-Doctor. Also I've downloaded and reinstalled the network adaptor driver from HP. So the driver should be up-to-date. I'm not sure what the problem is. The PC was just a year old.

My PC and my son's do not share any network functions. They share only the Internet connection through the router.

I guess either I'll do away with my PC's Internet connection or pay $100 to get it fixed!

Try going to Google by way of an IP address. Try typing this IP address into your web browser: 72.14.253.147. It should take you to Google. If this works, then that will tell us that you are not accessing the DNS servers properly. If it does not work, then your connection is still not working.


[soapbox] Backup good...no backup bad!! [/soap box]

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