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20 Replies Last post: Nov 7, 2007 7:48 AM by rgreen4   1 2 Previous Next
Click to view rajaduraimc's profile New Member 7 posts since
Nov 3, 2007
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Nov 3, 2007 5:44 AM

problem with the windows media player 11 in windows vista home premium


Hi, I recently (two weeks back) bought a New Toshiba Laptop with Windows Vista Home Premium pre-installed. I am facing a problem in the Windows Media Player 11. Subtitles that appear in the Movies are not displayed in white color, instead it is displayed something like yellowish green. Anybody knows the reason? Is there any setting that i need to change to correct this? Please, someone help me...!

Thanks, Raj.

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Click to view mphenterprises's profile Member Moderators 9,119 posts since
Feb 19, 2007
1. Nov 3, 2007 6:58 AM in response to: rajaduraimc
Re: problem with the windows media player 11 in windows vista home premium
Hi Raj. Welcome to PCWorld. :-)

Okay, first, I moved your Discussion from the Windows Community into the Other Software & Services Community. Your problem is not with Windows but with Windows Media Player.

Now, I do not use WMP but here is what you would do to adjust the sub-title color:

  • Open Windows Media Player

  • Click on the down arrow under any of the option at the top

  • Click on More Options

  • In the secondary window, click the DVD tab

  • Click on the Advanced button

  • In the third window, scroll down till you see the "Subtitle" section and make sure there is a check mark next to it

  • Select the Font subsection

  • Within that section, you will see "Color" on the left side in between "Weight" and "Autosize"

  • Click on the box next to "Color" and choose whatever color you want the subtitles to be

  • Click OK to close the color window.....Apply and then OK to close the subtitle window....and Apply and then OK to close the Options window



This is my personal Dream PC: http://forums.pcworld.com/blogs/mphenterprises/2007/12/21/my-gift-to-myself
Click to view mphenterprises's profile Member Moderators 9,119 posts since
Feb 19, 2007
3. Nov 3, 2007 12:46 PM in response to: rajaduraimc
Re: problem with the windows media player 11 in windows vista home premium
Hi Raj. Try to put a DVD in the DVD Drive but don't play it. Once Windows Media Player recognizes the DVD, then follow the steps.


This is my personal Dream PC: http://forums.pcworld.com/blogs/mphenterprises/2007/12/21/my-gift-to-myself
Click to view mphenterprises's profile Member Moderators 9,119 posts since
Feb 19, 2007
5. Nov 3, 2007 5:44 PM in response to: rajaduraimc
Re: problem with the windows media player 11 in windows vista home premium
Hi Raj. Well, as others can tell you, I am not one to give up easily. Let's try something:

  • Right Click anywhere in the upper portion of Windows Media Player and put your cursor over Help and then click on About Windows Media Player

  • The version I have is 11.0.5721.5230

  • If you do not have at least this version, click OK to close that window, repeat the above step and when you put your cursor over Help, click Check for Updates...

  • Question: Are you the only user of this computer? If not, are you an Administrative user of this computer?



This is my personal Dream PC: http://forums.pcworld.com/blogs/mphenterprises/2007/12/21/my-gift-to-myself
Click to view mphenterprises's profile Member Moderators 9,119 posts since
Feb 19, 2007
7. Nov 4, 2007 10:42 AM in response to: rajaduraimc
Re: problem with the windows media player 11 in windows vista home premium
Hi Raj. Well, if you are the only user of this computer, and if you personally have never set up other User Accounts, you should have all Administrative access. Now, as a test, create a secondary Administrative User account and attempt to access the DVD option within Windows Media Player.

If you are not sure how to create another account:

  • Open the Control Panel and click on User Accounts

  • Click on "Create a New Account"

  • Type in any name you want for the new account and click *Next>"

  • On the next screen, make sure "Computer Administrator" is selected and click "Create Account"

Now, once the new User is created, log off and log back on under that new User. Once you are logged in under the new User, try to access the same DVD options within Windows Media Player.


This is my personal Dream PC: http://forums.pcworld.com/blogs/mphenterprises/2007/12/21/my-gift-to-myself
Click to view mphenterprises's profile Member Moderators 9,119 posts since
Feb 19, 2007
9. Nov 4, 2007 9:05 PM in response to: rajaduraimc
Re: problem with the windows media player 11 in windows vista home premium
Hmm, okay I'm coming down to the last options...

  • I have heard that the UAC (User Access Control) plays havoc with certain applications. I highly doubt this is the reason but disable the UAC, at least temporarily, and see if you have access to the Advanced DVD options. If you are not sure how to disable the UAC, follow the instructions with this Document or within this tutorial.

  • There may be a registry conflict that is affecting the way your specific Windows Media Player performs and can be used. Instead of trying to mess with the registry, I would advise completely removing Windows Media Player 11 from your computer and then reinstalling it directly from Microsoft by clicking here.

  • You indicated that about two weeks ago you noticed the yellowish subtitles. If you have not done so, a System Restore may reverse any registry changes that may be preventing you from fully utilizing all the options within Windows Media Player. Now, as you may or may not know, System Restore will not delete files you have saved. It will only reverse and system changes. Any applications that you installed after the date you choose for your System Restore will have to be reinstalled.

Other than these last three options, I am not sure what else you can do to get full access to the Advanced DVD options.


This is my personal Dream PC: http://forums.pcworld.com/blogs/mphenterprises/2007/12/21/my-gift-to-myself
Click to view mphenterprises's profile Member Moderators 9,119 posts since
Feb 19, 2007
10. Nov 4, 2007 9:05 PM in response to: mphenterprises
Re: problem with the windows media player 11 in windows vista home premium
A quick review of the entire Discussion gave me another idea:

  • You said you just purchased this computer two weeks ago. Realizing this, have you ever seen white subtitles with Windows Media Player 11 while using this particular computer? I'm venturing a guess of "no."

  • Have you ever seen white subtitles in another computer using WMP 11 and Vista?

  • Have you ever seen white subtitles in another computer using WMP 10 or earlier and using Vista or XP?

  • Have your tried any other DVD software to see if the yellowish subtitle is still there?

  • Does this happen on one particular movie or all movies?



This is my personal Dream PC: http://forums.pcworld.com/blogs/mphenterprises/2007/12/21/my-gift-to-myself
Click to view mphenterprises's profile Member Moderators 9,119 posts since
Feb 19, 2007
12. Nov 5, 2007 7:08 AM in response to: rajaduraimc
Re: problem with the windows media player 11 in windows vista home premium
Okay, even though I do not think has any bearing on your situation, I have install Vista as of yet. I would like to be able to fully mimick your system and see if I get the same result.

At this time, I would like to ask our forum members who have Vista to see if the subtitles within Windows Media Player are white or another color.


This is my personal Dream PC: http://forums.pcworld.com/blogs/mphenterprises/2007/12/21/my-gift-to-myself
Click to view rgreen4's profile Member Moderators 4,205 posts since
Oct 22, 2006
13. Nov 5, 2007 7:25 AM in response to: mphenterprises
Re: problem with the windows media player 11 in windows vista home premium

MPH - as you know I have Vista and of course WMP 11 on several computers. Unfortunately, I don't normally play movies on these machines, and am not at home right now. Tonight, if nothing pops up in the way of a solution before then, I will go though your sequence and see if I can replicate it.




RGreensig2B
Click to view mphenterprises's profile Member Moderators 9,119 posts since
Feb 19, 2007
14. Nov 5, 2007 8:06 AM in response to: rgreen4
Re: problem with the windows media player 11 in windows vista home premium
Thanks RGreen. Much appreciated :-)


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