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12 Replies Last post: Nov 22, 2007 7:58 AM by KellieCM  
Click to view Kooler's profile New Member 49 posts since
May 21, 2007
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Nov 18, 2007 7:14 PM

I Have Tried to Help A Lot But I Am Finding it Hard to get Some Help so I am trying an ole Favoriete of mine--PCWORLD

Hello-
I will try to make this appealing to serious "experts" so I get some help. Usually I get smart-ass comments like; :it's too long buddy, we don't need a book," or something like that. Some of you might remember me back about 6 months or longer or maybe sooner posting some questions because I was undecided on if I should stay with windowez or go to a MacBook Pro, which I have never used. For my small business, I had finally decided to focus on the long-term and one day have a "wireless" small business.

I got my first Mac about 3 months ago after some great help from all sorts of people. I made the final decision, so I cannot be persuaded too easily. My first mistake was calling applestore.com and talk to a salesperson. They had one thing on their mind and that was to sell an uneducated (or relatively unducated) person as much Mac stuff as possible. I id get some initial help from the Executive President of sales from this applestore.com (or whatever the official website was), and he tried to make-up for all the inaccurate information and sales pitches that were pulled out of the air too. that lasted for a short time, so I was left with nearly a $4000 bill from thee people. A lot of it was the MacBokPro, which totaled about $2700.

When I did receive all the stuff and started getting familiar with the notebook, I realized how far I had to go. I equated it like I was in high school and learning a new foreign language (and not Spanish). I was sold VM Fusion because one ay I wanted to load my Microsoft Programs (which did not come in Mac format) on to this notebook. However after installing the Extreme base Station, the "pre-installed Program" which was not pre-installed called iworks, the 2008 iLife update the graciously included into the shipping box (since I was told the computer after mine made in malaysia would have this latest edition of iLife on it, and wireless mouse called Mighty Mouse (which I could tell was going back since it was not any better in size than a regular size desktop mouse), 2 OS X v10.4.9, .10, and now .11. I am not yet going to go with the latest called leopard (I think) until I learn this OS a little bit better.

I did have to get 4GB of RAM, so because the 2 GB came in 2 separate sticks, I had to get all new RAM. Since I have done this, I have not seen the memory pop-up but I am going to sell the initial 2GB of RAM that was used for a week. It blew me away because everyone kept telling me even the 1gb MacBook would do me good, I would never have to get 4Gb of Ram. I am not blaming anybody. I do not have the experience to blame anybody, but interesting right out of the box (almost) I needed more RAM

So, back to some specific questions. I was sold this Extreme Base Station which does NOT let me do what I was told by the sales guy. It does not let me play ITunes over the stereo. it does have a lot of ports in the back for things i am not sure I will ever need. I guess I am stuck with this because to get it back to them I would end up paying about $100 which makes it a waste. I would like to sell it but have had no luck on a apple site, craigslist and e-bay. I almost lost it for $3 on Ebay but I caught my lack of experience before it sold.

If there are any suggestions on what I have said so far that are rally real suggestions and not put downs or suggestions that just are to show ho stupid I am, I am not interested. I will just trash them. But I am ope for constructive criticism and I can tell pretty quickly what the reply is saying.

I have purchased 3 and have a Canon (which in the picture in Men's Health) looks sweet and I found out it is a Canon Also with all the research I have done, Canon multifunction, all-in-ones seem to do well with Mac. But then people were socked I had 4 of the best HP multifunction all-in-ones at home, tried them with the Extreme Base Station one being the HP officejet that was huge and when it faxed it sounded like a small jet was taking off. Not sure what was up with that, but my biggest problem was getting the scanner to send the scanned image to the notebook for further work. HP had a universal type multi driver and it seemed that is what I needed but the HP site said it was 0 size so I did not get it. The help from HP was OK but they got lost too and then start guessing. All the printers I have tried to network with my Extreme base Station are suppose to be able to do that (as it states on the outside of the box) and the HP people agreed. There were 2 that said they were capable with MAC V X.3 to OSX v 10.4.4, and some worded it like "able to work with Mac OS X V 9.3 and above. So there might be a problem in this area. I assumed if they were Mac OS x compatible and mentioned Leopard, then I should have no trouble.

I did not focus on the fax and scanner being wireless but on the print and copy. Many posts on apple.com under support and discussion I read made it sound like they got the HP to do all the functions, even the models I had with the Extreme base Station and Express Station without any trouble.

I used applecare to the fullest until they would tell me they cannot go any further and go to HP until they told me they could not help me any further.

So, this awesome looking Canon that one an get the most info about at canon.com might be the one, but there are 2 models, very close in looks but I am not the expert to decide. I originally saw them advertised in Men's Health

Any help in this area would be greatly appreciated,. I wold like to use the Extreme base Station wore wireless printing and just using my Mac anywhere it might be something that is more of a hassle than anything.

Thanks for your help in advance. I do have a lot more questions but I need to take smal steps until I get some handle on this. I really wish I would have never gotten into this mac and got rid of all the widowez but I had no idea I was going to get suckered into buying all this stuff I really do not need, and I thought thee would be better help for someone new to this like me. There are opinions but I need more than an opinion right now.

Peace.
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Click to view RastaMon's profile Member 393 posts since
Sep 10, 2007
1. Nov 18, 2007 8:06 PM in response to: Kooler
Re: I Have Tried to Help A Lot But I Am Finding it Hard to get Some Help so I am trying an ole Favoriete of mine--PCWORLD
First, can you give me the model number of your Airport Extreme Base Station?

Next, The majority of the Mac printer issues I hear about involve HP printers. I know that's not what you want to hear, but it is what I hear. Are you getting errors trying to print to the HPs? If so, exactly what are the errors saying? Also, could you list the model numbers of the HP printers that you have?

I'm not clear whether you are talking about a Canon printer or a Canon camera. Could you clarify, please? Again, a model number would be helpful.

Out of curiosity, what Microsoft programs are you needing to run that are not available in a Mac version? Who told you that you needed 4 GiB of RAM? For the majority of people, 2 GiB is enough (although more is almost always better, regardless of the computer). The reason the original 2 GiB came as two 1 GiB sticks is because using both of the available memory slots provides much more speed than only using one slot and leaving the other slot empty.

I'm sorry to hear about your frustration. I think once you get used to the Mac, you will find that it is much easier to do things with than Windows. It sounds like you don't have a local "Mac guy" that you can talk to ask questions. Even if the solution is easier than you are expecting (as they usually are, in my experience), if there is no one to offer it to you, the ease is of no use.

I'm not an expert by any stretch of the imagination, but I have a fair amount of experience on the Mac platform. I'm more than happy to try to help you, but I need more information.
Click to view smax013's profile Old Hand 3,862 posts since
Jan 28, 2007
2. Nov 18, 2007 11:27 PM in response to: Kooler
Re: I Have Tried to Help A Lot But I Am Finding it Hard to get Some Help so I am trying an ole Favoriete of mine--PCWORLD
In addition to RastaMon's questions, I have one more...

When trying to use/hook up the printers, are you connecting directly to the computer using a USB cable or trying to connect the printer/scanner/all-in-one to the Airport Extreme or are you trying to use a wireless connection/function a printer/all-in-one? If you are trying to use the Airport Extreme's USB port to put the printer/all-on-one on the network as shared printer, then it should be noted that I don't believe the scanning function will work in that mode. Most all-in-one printers MUST be attached directly to a computer OR have a built-in networking ability that is part of the printer. I am pretty sure that the Airport Extreme's shared printer function will ONLY work with printing function and no other functions of the printer (i.e. scanning images or using the all-in-one to directly send faxes from the computer).

As to streaming music to your stereo, that is the Airport Express NOT the Airport Extreme that will offer that function.

And I will second RastaMon's contention that most people do not need more than 2 gb for most things. In general, any one task should easily be able to be done on a Mac with 2 gb. Where more memory will come in handy typically is if you want to be doing multiple tasks at one (i.e. running multiple applications at the same time). This is especially true if you want to run a virtual machine (either Fusion or Parallels). If you use Photoshop to do serious photo editting, then more memory will help quite a bit. To reinforce this point, the MacBook Pro that I am typing this message on only has 2 gb (that is the maximum memory that it can take...I have a 1st generation MBP, which maximum memory is 2 gb)...and I have NEVER had a memory issue...and I have had several times where I am running 3 or more programs with multiple documents open INCLUDING having Parallels running Windoze XP Pro running (which is set to use 1 gb of memory alone). Thus, I would be curious as why you thought 2 gb of memory was insufficient for your use.


[soapbox] Backup good...no backup bad!! [/soap box]
Click to view RastaMon's profile Member 393 posts since
Sep 10, 2007
4. Nov 21, 2007 11:24 PM in response to: Kooler
Re: I Have Tried to Help A Lot But I Am Finding it Hard to get Some Help so I am trying an ole Favoriete of mine--PCWORLD
Okay, the Canon is a printer. Forgive me, I was reading up on digital cameras before reading your post. :-) I must have still had cameras on my mind!

As Smax013 pointed out, it is the Airport Express, not the Airport Extreme, that can be connected to your stereo so that you can stream iTunes from your laptop over your wireless network.

It would still be helpful to know exactly what error messages you are receiving when trying to print. Without knowing exactly what the messages say, it is extremely difficult to troubleshoot remotely.

Smax013 also asked a very important question: Are you trying to print wirelessly or while connected to the printers via a USB cable?

The model numbers are very helpful in that they make it MUCH easier to search for model specific information and software. For example, someone else may have had and solved a similar problem with a particular printer, or perhaps an open source driver has been written for one of the printers you are trying to use. Model numbers also make it much faster to find the proper drivers on the HP website.
Click to view VladTheImpaler1990's profile Enthusiast 753 posts since
Jun 4, 2007
7. Nov 22, 2007 1:25 AM in response to: Kooler
Re: I Have Tried to Help A Lot But I Am Finding it Hard to get Some Help so I am trying an ole Favoriete of mine--PCWORLD
Well there you mst maybe go find some other place to go find and learn i hope in life you learn manners. These guys are trying there best to help you, they have helped me on mutiple times. So i think you should show respect, these guys probaly know more than you would ever know so who are you to judge ppl that are trying to help others. So actually not going to wish you good luck because you just need to wake up and treat ppl right.!!!!!!!!!!!
Click to view RastaMon's profile Member 393 posts since
Sep 10, 2007
8. Nov 22, 2007 1:40 AM in response to: Kooler
Re: I Have Tried to Help A Lot But I Am Finding it Hard to get Some Help so I am trying an ole Favoriete of mine--PCWORLD
How do you expect anyone to be able to help if you won't answer their questions?
Click to view VladTheImpaler1990's profile Enthusiast 753 posts since
Jun 4, 2007
9. Nov 22, 2007 3:01 AM in response to: RastaMon
Re: I Have Tried to Help A Lot But I Am Finding it Hard to get Some Help so I am trying an ole Favoriete of mine--PCWORLD
Don't worry about him Rasta just when he needs help hopw you guys will think twice about helping him.
Click to view smax013's profile Old Hand 3,862 posts since
Jan 28, 2007
10. Nov 22, 2007 7:28 AM in response to: RastaMon
Re: I Have Tried to Help A Lot But I Am Finding it Hard to get Some Help so I am trying an ole Favoriete of mine--PCWORLD
RastaMon wrote:

The model numbers are very helpful in that they make it MUCH easier to search for model specific information and software. For example, someone else may have had and solved a similar problem with a particular printer, or perhaps an open source driver has been written for one of the printers you are trying to use. Model numbers also make it much faster to find the proper drivers on the HP website.
And model numbers allow people to look up manuals and see if they can find specific information/instructions that might help your particular situation.


[soapbox] Backup good...no backup bad!! [/soap box]
Click to view smax013's profile Old Hand 3,862 posts since
Jan 28, 2007
11. Nov 22, 2007 7:34 AM in response to: Kooler
Re: I Have Tried to Help A Lot But I Am Finding it Hard to get Some Help so I am trying an ole Favoriete of mine--PCWORLD
Kooler wrote:the multi function printers out there are to complex to even deal with your comment. I guess I am going through what most macOholics have not been through. our statement is making a generalization that cannot be made and understood when there are soooo many types of all-in-ones out there and soooo many things you can do with the Extreme Base Station (yea, right, like what?) Yes I am aware of the music not being able to go trough my stereos. You did this before. I think yo are just being smartass. You are not telling me anything that is not in my post for some help. someone awhile back did the same thing but I think it was on another forum.

I guess this is not the place to be either. I think I have learned so much by going through it that I have the right one coming. I love to make mistakes and learn from them, but I am talking about really learning from them. there is nothing LIKE PRACTICAL REAL-LIFE EXPERIENCES.

GIVE THANKS TO THE LORD OF ALL FIRST AND FOREMOST. HAPPY THANKSGIVING


Edited by MPHEnterprises - No Personal Attacks

That is real nice of you...here are two people trying to help you, spending their free time with NO pay and you go an attack them. Nice. I realize that you are frustrated and likely annoyed, but you have to remember that email/website posts are a rather imperfect system. In order to help, we must ask questions and try to get enough information to hopefully try to point you in the right direction. And sometimes that will seem rather annoying and a waste of time. And it might mean that we might cover things that you already know...but keep in mind that while I might be good at some things, reading your mind is NOT one of them.


I would just say that if you expect people to try to help you, you might exercise a little more patience and kindness in response to them. Keep in mind that the last time you were on asking questions, I responded MANY times over a month or two worth of questions. I would think that you would be little more kind to someone who was willing to spend that amount of time trying to help you out.


[soapbox] Backup good...no backup bad!! [/soap box]
Click to view KellieCM's profile Community Manager 3,410 posts since
Jun 27, 2007
12. Nov 22, 2007 7:58 AM in response to: Kooler
Re: I Have Tried to Help A Lot But I Am Finding it Hard to get Some Help so I am trying an ole Favoriete of mine--PCWORLD
Kooler --

You said in your first post that you were trying to appeal to the experts. RastaMon and smax are the experts in Macs on this website. I understand that you are overwhelmed and frustrated, and that you feel you were ripped off by the salespeople you dealt with. Although your frustration and anger are warranted, I would encourage you not to take it out on the people here who are simply trying to help you solve your problem.

I'm sure that you want a quick, concise, 10 word answer. Unfortunately, it usually doesn't work like that. Rasta and smax have asked you important questions (such as model numbers) to ensure that they give you appropriate advice. It would be frustrating if they told you to do something that didn't work, because you have a different unit than they thought, right? I know that the questions don't seem to be helping you get to your answers, but they are.

We are very open to helping you, but we want to do so honestly and responsibly. If you are not interested in receiving help from us, that is your choice. You could also try the Macworld message boards, but I assure you that they will react similarly to your hostile attitude.

If you would like our help, please take a deeeeeep breath and then post again to answer the questions that have been asked of you.


Kellie Parker | Online Community Manager | PC World

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