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7 Replies Last post: Jan 2, 2008 6:38 AM by lcoughey  
Click to view Vishnu's profile New Member 34 posts since
Oct 15, 2007
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Dec 26, 2007 8:03 PM

Startup Problem


After Windows Xp Professional SP2 Splash Screen, the system restarts automatically. It does not reach to desktop. It works fine in safe mode.

How can I fix the problem ?

What could be the reason ?

Vishnu

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Click to view mphenterprises's profile Member Moderators 8,757 posts since
Feb 19, 2007
1. Dec 27, 2007 5:15 AM in response to: Vishnu
Re: Startup Problem
Hi Vishnu. I believe this may have been addressed previously but we need more information than you have provided us to give you the best suggestions possible.

Please detail some more information like:

  • How long this has been occurring

  • What was the last application or file you either installed or downloaded prior to this situation

  • What hardware components were recently installed

  • Whether you are using a legal copy of Windows or a downloaded copy

  • What security applications you have and the results of the last scan prior to this situation

  • What steps have you taken to troubleshoot the problem

My gut instinct is telling me that your Operating System may be corrupted; however, please provide us with some more information so we can better assist you.


This is my personal Dream PC: http://forums.pcworld.com/blogs/mphenterprises/2007/12/21/my-gift-to-myself
Click to view VladTheImpaler1990's profile Enthusiast 753 posts since
Jun 4, 2007
2. Dec 27, 2007 5:21 AM in response to: Vishnu
Re: Startup Problem
Hey Vishnu, when windows starts it does not come up with any error message? Does it sometimes give a blue screen, but please reply to MPH so we can help you and get this problem fixed.
Click to view FenderGuy2112's profile Member 192 posts since
Nov 14, 2007
3. Dec 27, 2007 6:32 AM in response to: Vishnu
Re: Startup Problem

Hi Vishnu,

Without any hardware information, all I can assume is your operating system is basically "broken". This problem may be cause due to a Windows error, or your hardware might be faulty.

Please add more information,
FenderGuy2112 :8}


My New Myspace Music Project.
Click to view techie4fun's profile Old Hand 1,826 posts since
Oct 18, 2006
4. Dec 27, 2007 5:58 PM in response to: Vishnu
Re: Startup Problem
Windows is probably bugged for some notorious reason.

This could be caused by a number of things, but I'm going to ask you what software you have recently installed on the computer before you began noticing this issue, and what programs do you normally have running during Windows startup?
Click to view mphenterprises's profile Member Moderators 8,757 posts since
Feb 19, 2007
6. Jan 2, 2008 4:05 AM in response to: Vishnu
Re: Startup Problem
Hi Vishu. Let me be blunt for a moment. How do you expect any of us to help you resolve your situation when you do not provide us enough information to troubleshoot your problem?

First you indicated that your computer did not make it past the Windows splash screen. Now you would like to know how to find the date of installation of various applications. Can you please detail the exact problems you are experiencing? If the original startup problem still exists, please answer the questions posed in earlier posts. We cannot help you without more information from you.


This is my personal Dream PC: http://forums.pcworld.com/blogs/mphenterprises/2007/12/21/my-gift-to-myself
Click to view lcoughey's profile New Member 21 posts since
Nov 28, 2007
7. Jan 2, 2008 6:38 AM in response to: Vishnu
Re: Startup Problem

Vishnu, we definitely don't have much information to go on. However, it is not uncommon for an end user not to be able to provide much more information that what you have provided. Here is how I'd suggest you go about it.


1. Backup your data first. If you can ghost the entire drive, all the better.
2. Verify that all your critical data is backed up. (e-mail, address book, documents, etc)
3. Test your computer's hardware (hard drive, RAM, CPU, System Board, etc). There is no point in fighting with the Windows installation, if you problems are hardware related. You will simply just make things worse.
4. Remove any uneccary hardware (printer, MP3 player, etc) from the computer then turn it on
5. Attempt to boot Windows to a previous restore point
6. Attempt a repair installation of Windows
7. Verify the backup one more time, make sure you have all the necessary apps and drives, then wipe and reload

All in all, you have your work set out for you. If you are unsure of what you are doing, I suggest spending the money and paying a technician who has the tools to help you out. Just make sure they backup your data before they do anything...you don't want to need my data recovery services if they mess up or your drive crahsed in the process.

If, at any point in time, you find that you are unable to get the data off the drive and it is important to you, it is a good time to stop and talk to a data recovery professional . I can't speak for other companies, but mine will take the time to discuss your options on the phone and help you come up with a game plan. And, as with most companies, if you choose to send your hard drive in, the evaluation is free and there is a no charge if your data is not recoverable.

Best of luck to you and may you have a very happy New Year!

Luke


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