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4 Replies Last post: Jan 16, 2008 8:52 AM by LincolnSpector

acsgtpd

2 posts since
Jan 12, 2008

Jan 14, 2008 6:18 AM

Outlook Express Crashing

I am having a problem with my outlook express program. About 3 weeks ago I attempted to send a file that was way to big. I am unable to delete the file from the sent mail page. The program will then lock-up. I have tried numerous times to delete the outgoing file but it still remains. I don't use this program for business so therefore there is no important info there and I was trying to uninstall outlook express and then re-install. I don't know how. Is there any way to do this?

LincolnSpector

551 posts since
Oct 16, 2006

1. Jan 14, 2008 9:28 AM

in response to: acsgtpd

Re: Outlook Express Crashing

Hi. This should work:

In Outlook Express, select Tools>Options. Click the Maintenance tab, then the Store Folder button.
The resulting dialog box displays the path to where your messages are stored. Open Windows Explorer to this folder. (You can do this by highlighting the contents of the text field and pasting it--between quotation marks--in Windows' Run box.)
Once the folder is open, close the Store Location and Options dialog boxes, then close Outlook Express.
Back in Windows Explorer, rename the file Outbox.dbx. It doesn't matter what you rename it. Renaming it is safer than deleting it.
Re-enter Outlook Express. You should have an empty out box.

Lincoln

SpiritWind

1,722 posts since
Aug 19, 2006

2. Jan 14, 2008 12:27 PM

in response to: acsgtpd

Re: Outlook Express Crashing

Hi acsgtpd :

Before following Lincoln's Recommendations, I suggest you try using the FREE "Unlocker" program

available from http://ccollomb.free.fr/unlocker , to "delete" that file . Read the info on that page very

carefully,as to IF you want the "Unlocker Assistant" activated during Installation AND IF you want to

have the Unlocker "Explorer Extension" run in "Silent Mode" !?

For the BEST in what COUNTS in LIFE : http://www.tacf.org

acsgtpd

2 posts since
Jan 12, 2008

3. Jan 14, 2008 3:33 PM

in response to: LincolnSpector

Re: Outlook Express Crashing

Lincoln,

Thank you for helping with that issue...it worked and the file is no longer in the outgoing box, I have however encountered another problem.

I am unable to delete a message after I view/read it. When I try to delete the message I recieve an error message stating "The message could not be deleted" prefaced with an exclamation point. I see this message when I am viewing the message in the opened message window. When I try to delete from the main window (where the inbox list of messages are) I click delete (X) and get no response and the same results when I right click and try to delete that way. Nothing seems to work.

Thanks again

LincolnSpector

551 posts since
Oct 16, 2006

4. Jan 16, 2008 8:52 AM

in response to: acsgtpd

Re: Outlook Express Crashing

If the message you can't delete in the inbox, try SpiritWind's solution.

If that doesn't work, drag everything else in the inbox to another, temporary folder, then follow the directions from my first answer, only this time, rename inbox.dbx rather than outbox.

When you restart OE, you'll have an empty inbox. Drag all of the files in the temporary folder back to the inbox.

Lincoln

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This Question is Answered

Jan 14, 2008 6:18 AM

Outlook Express Crashing

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