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44 Replies Last post: Jul 17, 2007 6:24 PM by Muncasey   1 2 3 Previous Next
Click to view PCWorld's profile PCW News Bot 22,046 posts since
Aug 1, 2007
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Aug 25, 2006 2:05 PM

Spyware Specialists

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Click to view bsmonroe's profile New Member 3 posts since
Sep 11, 2006
1. Sep 17, 2006 1:45 PM in response to: PCWorld
Spyware Fighters
I don't know what is wrong with PC World - SpySweeper brought my system (an AMD64 3400 no less) to its knees - it took over four days to root out the program plus all the ugly things it left behind (the svchost file is STILL corrupted).Looking at the net, I can tell I'm not the only one who had this problem. I cannot believe the WebRoot had the gall to actually release this. It doesn't even qualify for BETA - more like ALPHA status.
Click to view TheNameless's profile New Member 787 posts since
Aug 5, 2006
2. Sep 17, 2006 1:55 PM in response to: PCWorld
Spyware Doctor is packed with false positives. I'd love to see the rate of false positives for something other than toolbars.

What is Spybot doing in there? We all know it's a freeware program that isn't even worthy of being called a "first line of defense," let alone any line of defense.

Seems like you guys just got two that can catch things, a third that is fair, and two that have hardly ever been on par, to make the first two look incredible. Retarded.


Good by nature, but evil by my own free will.
Click to view Narasu's profile New Member 29 posts since
Jul 12, 2006
3. Sep 18, 2006 9:49 AM in response to: PCWorld
Spyware Specialists feedback
Hi there,
I wrote and edited the Spyware Specialists story. Your suggestion of more false positives tests is a good one. We'll definitely keep that in mind.

Spyware Doctor does find a high number of "infections," many of which are harmless cookies and some of which are not detected by other scanners. See the online portion of the review for more on that:
[url]http://www.pcworld.com/article/id,126885/article.html_

As far as the mix of products reviewed. We looked at three popular paid products and two popular free ones. Spybot is still quite popular so we reviewed it to show people how it stacks up to the others.

Thanks for reading.
Narasu


I'm an editor in the reviews department at PC World.
Click to view Spenser's profile New Member 1 posts since
Sep 23, 2006
4. Sep 23, 2006 6:48 PM in response to: PCWorld
Spyware Fighters
SpySweeper is not good and their technical support is worse. After installing and using it for some months I thought I was fully protected but when I ran another antispyware I learned that my system was infected with a keylogger: IAmBigBrother. I checked with their support people. I have to mail them three times in order to get some concrete response. It was "we have not heard of it ". I sent them the address of this keylogger website and told them a Google search for IAmBigBrother would enlighten them. The new reply was "Typically if it a valid commercial keylogger then typically we do not remove them, because there are legit and use for non-harmful situations.". That's ridiculous. Any third party like a technician or a co-worker could install this keylogger in your system and obtain your private information. They have to warn about the keylogger existence and let the user to decide what to do with it. But when I told it them they closed my case saying .... it was solved (???)
Click to view TheNameless's profile New Member 787 posts since
Aug 5, 2006
5. Sep 24, 2006 7:15 AM in response to: PCWorld
Re: Spyware Specialists feedback
Narasu wrote:Hi there,

I wrote and edited the Spyware Specialists story. Your suggestion of more false positives tests is a good one. We'll definitely keep that in mind.


As far as the mix of products reviewed. We looked at three popular paid products and two popular free ones. Spybot is still quite popular so we reviewed it to show people how it stacks up to the others.


Thanks for reading.

Narasu

Thanks.

And sorry if it sounded offensive about your choices, just realized how it came off. Yeah, I see your point about popularity, but I personally don't find it fair to compare paid with free. But hey, everyone has differing opinions on what is "on par" to test, and what is not.


Good by nature, but evil by my own free will.
Click to view Lavasoft's profile New Member 1 posts since
Oct 2, 2006
6. Oct 2, 2006 11:54 PM in response to: PCWorld
Lavasoft's response
First off, we fully understand why you chose to review Lavasoft's Ad-Aware SE Personal in your article.

You're right: it is popular software! In fact, Ad-Aware SE is trusted by more than 200 million computer users worldwide.

But, what we don't quite comprehend is why your article ranked all of the reviewed anti-spyware software, both paid and free, together in the same group.

Not all software is created equally, but it's not like we have to remind you of that. Users, of course, can expect enhanced capabilities to be available in software that they pay for, when compared with freeware.

In keeping with our mission, we're proud of the fact that we're able to provide free anti-spyware software to our consumers. And we know that even our free software tests in the same top range as some software that you have to pay for.

In the performance rating listed in your own article, Ad-Aware SE detected 5% more adware and spyware than the product ranked ahead of it, CounterSpy. Not only that, but Ad-Aware SE disinfected 10% more adware, and 25% more spyware than CounterSpy. It also did the best job, out of all of the software reviewed, of detecting malware samples.

In the full review, Ad-Aware SE Personal was called a "crippled program", because it doesn't have real time scanning. We don't market our Ad-Aware SE Personal freeware as having real-time scanning, and never have. If you want a fair competition, why not test our paid product, Ad-Aware SE Plus, which, by the way, has real-time scanning?

Sorry PC World, we just don't understand.
Click to view Narasu's profile New Member 29 posts since
Jul 12, 2006
7. Oct 3, 2006 4:46 PM in response to: PCWorld
Response to Lavasoft
Hello,
I'd like to respond to the Lavasoft post. It is unfortunate that we were unable to test both free and paid versions of Ad-Aware for this story. As I wrote in another forum thread, we had to go with the free version due to its popularity. I understand your point of view. If you'd like to talk about it further, feel free to email me or call me directly.
Best,
Narasu
PC World


I'm an editor in the reviews department at PC World.
Click to view Gatorboyed's profile New Member 5 posts since
Jul 30, 2006
8. Oct 4, 2006 11:25 PM in response to: PCWorld
I realize everyone's experience with a software application will be different, but I have only good things to say about Webroot's Spy Sweeper.

I have used it for years and it has saved my butt more times than I care to remember, it has already earned it's cost 100 times over. I am self-employed and unfortunately almost all my communication with customers/clients is via email. It makes determining what is spam versus what is legit very difficult. I have stuck with the two programs everyone loves to hate....Norton and SpySweeper.....with very little problems.

Not too long ago, I decided to "lighten" my cumbersome Windows OS by replacing these programs with Windows OneCare.....what a mistake. Yes, Windows was faster and snappier, but when a malignant email came in and my computer turned into a pop-up factory, it was SpySweeper that saved the day, locating and removing 6 different spyware apps that I think were installed en-masse from a rogue email.

Never again will I abandon Norton and Spy Sweeper. Yes, they slow down your system, but at least they are reliable malware killers.

And I had to learn the hard way that Microsoft's all-in-one 'security suite' is a joke. Windows Defender it aint.
Click to view JonFlow's profile New Member 1 posts since
Oct 3, 2006
9. Oct 10, 2006 6:11 PM in response to: PCWorld
Spyware Specialists
In the online-only article:

I asked PC Tools to comment on these particular files, but didn't receive a response in time for publication.
Can the answer be shared? I am interested in what they say.

I thought the summary of both articles was excellent. Thank you so much for enlightening the vast amount of readers with this knowledge. I am pleased to discover the overall results, especially since I was an avid Spybot S&D user myself. I will soon be looking into other options.

Would it be feasible for PC World to do a test of the, say, 10 most popular Anti Spyware programs from each category (10 pay and 10 free) in the same edition? I'm not too knowledgable about the pay ones, but right away I wondered how Microsoft's Anti-Spyware (Windows Defender?) would hold up, and I saw an advertisement for Crawler's Spyware Terminator a few pages before this article.

Thanks for a great article Narasu.
Click to view stargazer's profile New Member 19 posts since
Aug 17, 2006
10. Oct 10, 2006 9:07 PM in response to: PCWorld
Ad Aware Personal
To Lavasoft: A computer guru made me a complete PC out of his favorite parts. So I really use an illegitimate hybrid. He put 5 free anti-spyware programs on my sweet machine. One of them was Ad-Aware. This is my favorite destroyer of destructive garbage! I like it because after the scan it tells you exactly the crud thats on your machine and YOU can decide what you want to keep and want you want to throw away. I never thought I could collect so many cookies in one week and also more sites are mining. I don't feel its any of their busines what I buy, what sites I visit, etc. etc. So I usually wipe the slate clean. I have IE AND Firefox (which I use most). I notice an inordinate amount of garbage is coming thru IE. Anyhow, I give Ad Aware thumbs up.
Stargazer
Click to view dealfisher's profile New Member 1 posts since
Oct 21, 2006
11. Oct 21, 2006 12:17 PM in response to: PCWorld
Spy and Adware
I also note that PestPatrol is excluded. It is just as well. I've got two paid versions of Computer Associates Suites. I have a pop that keeps trying to sell me winantiviruspro. PestPatrol found nothing. I downloaded SpyBot and it found about 25 items that PestPatrol had not found. I went through the rigors of using CA's online "support". A technician responded with a two page "canned" try this. I've exhausted the list; and responded to the technician four days ago. I have repeated the response.
I just downloaded Ad-aware, if their freebie does the trick, I'll blow the Computer Associates software off both computers and purchase Ad-aware. Thank you for having the forum.
Click to view Rimmer's profile New Member 17 posts since
Oct 17, 2006
12. Oct 21, 2006 10:14 PM in response to: PCWorld
All these Spyware Detectors/Cleaners are nothing but software junk that scare mongering users into buying these products...cough...Mcafee Security Center...cough...for example....alerts you that your PC is vulnerable the moment you install it, simply because you have not suscribed to their services or are not using any of their products......BIG SCAM !

If you want safe, secure web browsing, all you need is Mozilla Firefox....it's free, much more reliable and service 'bloat' free.

Don't waste your $$ on a software firewall, you can buy a router with built-in firewall that uses no resources for alot less.
Click to view GavMack's profile New Member 1 posts since
Oct 22, 2006
13. Oct 22, 2006 2:22 PM in response to: PCWorld
Rimmer you couldnt be more wrong about only relying on a routers firewall and Firefox. I clean home users PC's for a living and the malware problem has grown into a bigger problem than the traditional viruses. It's essential for user to have a software firewall that can block ports and manage programs accessing the internet. I've seen malware installed on systems which use old Firefox and Java runtime exploits to run. Malware bypasses a lot of traditional AV products and loads trojans to kill the AV processes and open a port for a hacker to load his rootkit protecting his botnet tools.

Most home users who I have cleaned I put on Firefox (along with Sunbelt Kerio and Avast AV) cos I agree it's much safer surfing experience, but I always put on an anti spyware product which monitors the hosts and registry. For users who arent a high risk of reinfection (kids with free ringtones, music etc and adult site visitors) Windows Defender usually suffices but for those who visit targeted sites often it's worth them paying for a copy of Spyware Doctor/Spysweeper for some extra proactive protection.
Click to view Rimmer's profile New Member 17 posts since
Oct 17, 2006
14. Oct 22, 2006 6:17 PM in response to: PCWorld
GavMack, ok maybe this type of software is needed to some extent for non-savvy users, but spyware/anti-virus software is still useless when they cannot detect the latest or new 'unknown' yet to be discovered exploits.....the software is not really protecting you as much as you think.

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