Quantcast
You are not logged in, click here to log in.

This Question is Assumed Answered

1 "correct" answer available (4 pts) 1 "helpful" answer available (2 pts)
8 Replies Last post: Sep 14, 2007 2:37 PM by richelles  
Click to view richelles's profile New Member 5 posts since
Sep 12, 2007
Reply

Sep 12, 2007 6:47 AM

Microsoft Software Distribution Servcice 3.0

I have Windows XP Home and on August 9, 2007 I made a mistake removing some digital pictures from the 60 GB HD. I must have somehow deleted the entire file while trying to transfer it to a 6 GB I/O Magic USB Drive. I was told to try to use the restore feature to see if it would restore back to the previous day. When I opened the restore system the only restore point was listed as "10:34:05 AM Software Distribution Service 3.0". I tried that restore point but it came back as restoring to 1:28:27 PM Restore Operation and the photos were still gone. I tried again to restore to a point previous to the 10:34:05 AM point but couldn't get any earlier point.

I was able to find the photos on the I/O Magic USB Drive and recovered them with a program that was suggested but without the file folders they were in. I still can't find a restore point such as the installation restore points or any of the previously seen restore points several of which I had previously used.

Two of the points I had previously used were because the screen on my laptop was 90 degrees out of phase and I restored to a point before that happened.

The restore points disappeared sometime after I installed Windows Office 2007 after using Office 2003 since I got the computer. I had the automatic update enabled which I now see as a mistake because it apparently installed the offending program without my knowledge.

Is there some way to get to the original restore points on this computer? I now have a CD with XP on it that Dell finally sent but will that reinstall the restore to the installation point? We have a second computer identical to this one only it has a 40 GB HD instead of the 60 and hasn't had Office 2007 installed on it. It shows that on June 15th, 2007 at 7:44:19 PM "Software Distribution Service 2.0" was installed on it without my knowledge. It shows no restore point beyond that date What has Microsoft, in its supposed wisdom, done to my restore points and why hasn't someone asked about this bad move?

Richelles
Reply
Click to view mphenterprises's profile Member Moderators 11,118 posts since
Feb 19, 2007
1. Sep 12, 2007 7:24 AM in response to: richelles
Re: Microsoft Software Distribution Servcice 3.0
Hi Richelles. If I am following your concern, you are trying to recover lost files correct? If that is the case, a System Restore will not help you recover those files. System Restore only returns your computer to a previous point. This means your system settings and the removal of any programs that were installed after the date you choose.

If you were able to recover the files using a program, you should be able to burn those files to a CD. The question I have is if you were able to recover the files, where are they located within My Computer? Wherever they are, you would use that location to burn the files to a CD.


This is my personal Dream PC: http://forums.pcworld.com/blogs/mphenterprises/2007/12/21/my-gift-to-myself
Click to view Wainui's profile New Member 273 posts since
Sep 15, 2006
2. Sep 12, 2007 4:03 PM in response to: richelles
Re: Microsoft Software Distribution Servcice 3.0
Richelles,

Try this program SoftPerfect File Recovery
Click to view mphenterprises's profile Member Moderators 11,118 posts since
Feb 19, 2007
5. Sep 12, 2007 5:32 PM in response to: richelles
Re: Microsoft Software Distribution Servcice 3.0
Okay, I can definitely understand your frustration. However, let's step back for a few moments. First, as upset as you are that you may have lost those files, a reinstallation process does not take half a day. The process itself takes less than an hour. Depending on how many programs you had installed on your computer, the total time could reach upwards of 2-3 hours.

Now, exactly how did this application get on two separate computers? Did you get it from an Automatic Security Update from Microsoft?

I did a quick search and found this link:

http://www.microsoft.com/smallbusiness/support/articles/sus_2_0_overview.mspx

I have never heard of Software Distribution Service, but from what I have read, it basically gives your computer the ability to automatically install critical updates on all the programs installed on your computer. This is reaching an unfamiliar area to me. So, I am going to move this Discussion into the Answer Line Community. This Community is monitored by PCWorld professionals and they may be able to answer some of these concerns.

Also, I am sure there are other forum members that may be able to answer some of your concerns in the meantime. Now, in relation to your files. You originally mentioned that you were able to recover the files. My suggestion to you is to immediately back up those files to a DVD or CD in case this issue repeats itself. You mentioned that you lost the file folders. If you were able to recover the files, the files should be somewhere within My Computer. How exactly did you recover the files and where are they now?

Now in relation to your Restore Points, unfortunately, there is nothing you can do once the points are gone. The best thing you can do at this point is to back up those files immediately.


This is my personal Dream PC: http://forums.pcworld.com/blogs/mphenterprises/2007/12/21/my-gift-to-myself
Click to view mphenterprises's profile Member Moderators 11,118 posts since
Feb 19, 2007
7. Sep 12, 2007 6:54 PM in response to: richelles
Re: Microsoft Software Distribution Servcice 3.0
Hi Richelles. Yes, this can be very frustrating. I am going to mention two points. As you know, hindsight is 20/20 so use these points for future reference:

  • System Restore will not recover files. The only thing System Restore will do is reverse any system changes (registry changes) or remove any programs that may be causing a problem. Any files or folders in your computer will be untouched.

  • Never "Move/Paste" any files, especially files that are valuable to you. Always "Copy/Paste." This way, if anything does go wrong with the function, you will still have the files in the original location.


I am very interested in finding out the whys and the hows as well. I am going to keep an eye on this Discussion and learn something new. Good Luck.


This is my personal Dream PC: http://forums.pcworld.com/blogs/mphenterprises/2007/12/21/my-gift-to-myself

Visit other IDG sites: