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44 Replies Last post: Apr 5, 2008 10:13 PM by kgklrcia 1 2 3 Previous Next

kgklrcia

20 posts since
Dec 25, 2006

Apr 1, 2008 5:40 PM

GeForce 8500 GT Undetected

Hi, I just bought an e-GeForce 8500 GT and I installed it but when I go to Windows it doesnt show that I have a driver installed. I looked in the Device Manager and it was the same built-in Intel Family Chip that came with this computer. I went to the BIOS settings to look around and I couldnt find anything about VGA settings to disable the built-in graphic card.

I dont really think the problem is with the built-in graphic card, but I think the computer is not detecting that I have a graphic card installed at all, and the fan that is on it is working but it doesnt detect the device. Can I get any help? I called EVGA on (888)880-EVGA and it said that i have to check the area code and that the number doesnt exist. So I came to look for forums that might help me and I thought of PC World might help, because i've been visting this site alot as a guest.

BTW, my computer is this computer.

mphenterprises

11,118 posts since
Feb 19, 2007

1. Apr 1, 2008 6:09 PM

in response to: kgklrcia

Re: GeForce 8500 GT Undetected

kgklrcia wrote:
Hi, I just bought an e-GeForce 8500 GT and I installed it but when I go to Windows it doesnt show that I have a driver installed.

Hi KGKLrcia and welcome to the PCWorld Communities.

I am going to ask a straightforward question. Did you install the drivers from the CD that came with your graphic card?

This is my personal Dream PC: http://forums.pcworld.com/blogs/mphenterprises/2007/12/21/my-gift-to-myself

kgklrcia

20 posts since
Dec 25, 2006

2. Apr 1, 2008 6:16 PM

in response to: mphenterprises

Re: GeForce 8500 GT Undetected

I tried, and I tried to download the driver from their website but they both said that they couldnt detect hardware that is compitable with this installation.

Here check this link out.

mphenterprises

11,118 posts since
Feb 19, 2007

3. Apr 1, 2008 6:29 PM

in response to: kgklrcia

Re: GeForce 8500 GT Undetected

Is this a brand new card or is it used? Have you attempted to temporarily install it within another computer? The card itself may be bad.

This is my personal Dream PC: http://forums.pcworld.com/blogs/mphenterprises/2007/12/21/my-gift-to-myself

kgklrcia

20 posts since
Dec 25, 2006

4. Apr 1, 2008 6:32 PM

in response to: mphenterprises

Re: GeForce 8500 GT Undetected

No I havnt tried it on another compute. And no, its not old its brand new. But the CD has some errors, sometimes it wont read correctly and sometimes doesnt even load, it gave me hard time to even go threw explorer and explore it, it took along time to load.

But yeah I thought its a bad one too, but I'm not sure. Is there a possible way to check except for installing it on another computer?

mphenterprises

11,118 posts since
Feb 19, 2007

5. Apr 1, 2008 6:40 PM

in response to: kgklrcia

Re: GeForce 8500 GT Undetected

kgklrcia wrote:

Is there a possible way to check except for installing it on another computer?

Not that I am aware of. Since this is brand new, I would not even think twice. Take it back to the store and exchange it for another one. No sense beating yourself up over this.

This is my personal Dream PC: http://forums.pcworld.com/blogs/mphenterprises/2007/12/21/my-gift-to-myself

kgklrcia

20 posts since
Dec 25, 2006

6. Apr 1, 2008 6:43 PM

in response to: mphenterprises

Re: GeForce 8500 GT Undetected

Well, ok thanks for the help. I'll post another reply tomorrow and tell you what happens because its night right now and I think Circuit City is closed by now. So ill return it tomorrow and let you know. Thanks again

kgklrcia

20 posts since
Dec 25, 2006

7. Apr 2, 2008 11:58 AM

in response to: mphenterprises

Re: GeForce 8500 GT Undetected

Im back! Well still bad news. I returened it to the store and I got another one, and it's still not detected! Help!!

mphenterprises

11,118 posts since
Feb 19, 2007

8. Apr 2, 2008 12:38 PM

in response to: kgklrcia

Re: GeForce 8500 GT Undetected

Very odd. Let's recap:

You bought the video card

Used the CD to install the drivers but that did not work

Downloaded the drivers from the manufacturer and still nothing

You attempted to disable the integrated video card through the BIOS (I do not think you have to worry about this step; however, you did not find anything)

The fan on the video card does spin but the card itself is not recognized

I just called the number that you provided and I got through.

Are you sure you dialed the right number 888-880-EVGA (888-880-3842)?

Did you try the card in another available expansion slot?

This is my personal Dream PC: http://forums.pcworld.com/blogs/mphenterprises/2007/12/21/my-gift-to-myself

kgklrcia

20 posts since
Dec 25, 2006

9. Apr 2, 2008 9:43 PM

in response to: mphenterprises

Re: GeForce 8500 GT Undetected

I asked the question to at the NIVIDIA website, and here is what they told me. Link

And I don't have another PCI-E slot, I only have one.

mphenterprises

11,118 posts since
Feb 19, 2007

10. Apr 3, 2008 1:18 AM

in response to: kgklrcia

Re: GeForce 8500 GT Undetected

Hi KG. The link you provided prompted me to log in...can you just post want was stated to you?

This is my personal Dream PC: http://forums.pcworld.com/blogs/mphenterprises/2007/12/21/my-gift-to-myself

smax013

6,494 posts since
Jan 28, 2007

11. Apr 3, 2008 1:32 AM

in response to: mphenterprises

Re: GeForce 8500 GT Undetected

mphenterprises wrote:Very odd. Let's recap:

You bought the video card

Used the CD to install the drivers but that did not work

Downloaded the drivers from the manufacturer and still nothing

You attempted to disable the integrated video card through the BIOS (I do not think you have to worry about this step; however, you did not find anything)

The fan on the video card does spin but the card itself is not recognized

I just called the number that you provided and I got through.

Are you sure you dialed the right number 888-880-EVGA (888-880-3842)?

Did you try the card in another available expansion slot?

I am suprised that ~~~mphenterpises~~ has not hit what seems to be his typical first thing...power supply.

What is you power supply rating on the computer? Have you looked on the box to see what the minimum power supply required is stated as? According to the eVGA site, it requires a minimum of 350W power supply (400W if you want to use SLI mode).

It could be that it is not getting enough power if you don't have a high enough rated power supply.

[soapbox] Backup = good...No backup = bad!! [/soap box]

mphenterprises

11,118 posts since
Feb 19, 2007

12. Apr 3, 2008 1:41 AM

in response to: smax013

Re: GeForce 8500 GT Undetected

Hi SMax. I thought about the Power Supply but I ruled it out. At the very least, the video card should be detected no matter how weak the Power Supply. Granted, if the Power Supply cannot handle the output of the video card, the system will show signs of that, I figured at the very least, the system should recognize the card. I am interested to know what the Nvidia representative told KG.

This is my personal Dream PC: http://forums.pcworld.com/blogs/mphenterprises/2007/12/21/my-gift-to-myself

smax013

6,494 posts since
Jan 28, 2007

13. Apr 3, 2008 1:53 AM

in response to: mphenterprises

Re: GeForce 8500 GT Undetected

mphenterprises wrote:Hi SMax. I thought about the Power Supply but I ruled it out. At the very least, the video card should be detected no matter how weak the Power Supply. Granted, if the Power Supply cannot handle the output of the video card, the system will show signs of that, I figured at the very least, the system should recognize the card. I am interested to know what the Nvidia representative told KG.

Maybe...maybe not. I suspect you are right (my 8800GT has a warning that pops up telling me if it is not getting enough power and it is "downgrading" the settings...I have not figured out why that is happening as I have the supplementary 6 pin PCI-E power connection connected and I have an 850W power supply, which should be more than enough...I don't know if it is a false warning or something else), but it is possible that if it is getting such little power that it may not even be able to function properly at all.

My second guess would be some sort of interference with onboard video, but I am not sure that is too likely (unless the onboard video drivers "clash" with the new card).

[soapbox] Backup = good...No backup = bad!! [/soap box]

coastie65

9,163 posts since
Apr 2, 2007

14. Apr 3, 2008 12:27 PM

in response to: kgklrcia

Re: GeForce 8500 GT Undetected

Hi guys, Ok, this thing has been marked as answered, but I'm going to chime in anyway. I've read through this several times. What I didn't see, and this is important, you have to go into device manager and disable the onboard drivers BEFORE installing the card. Again I didn't see any mention of this being done, only that he had gone onto bios to do it. coastie65

eMachines T5212.... Intel Pentium D 945 3.4Ghz..... evga 9800 GT 512 Mb PCI-E video card..... Realtec HD audio......2 Gb Crucial 667 Mhz DDR2 memory..... Lite on CD RW; DVD RW, DL,& Lightscribe optical drive...... Windows XP MCE 2005....... Antec Basiq 500w PSU......200 Gb Parallel ATA HDD.........Samsung 22" WS SyncMaster 2243BWX Monitor.

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This Question is Answered

Apr 1, 2008 5:40 PM

GeForce 8500 GT Undetected

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