Re: Cell-Phone Insurance: A Bet on Bad Luck?
I'm glad you had a good experience with phone insurance but in your case it was a theft, which IS covered.
A quick check on Google for Asurion comes up with many thousands of complaints from people. Complaints are usually about coverage denied, getting used messed up phones back as replacement.. some of them knock-offs, some scratched up, some without the water sensor (voids the insurance), etc. They can even switch the phone's color on you! The color and appearance are NOT guaranteed. All that is allowed under the insurance agreement.
One thing that seems to shock a lot of people.. if your phone just stops working.. no coverage! Electrical breakdown is not covered! I've read where people deliberately damage their phones in order to get coverage for a dead phone.
Asurion also doesn't cover a phone loss if someone asks you to borrow your phone and then they never give it back.. it's called "voluntary parting". Even if they tricked you or used fraud to take your phone away from you it's still not covered.
Asurion also will not cover your phone if you are eligible for an upgrade phone. That means that if you want your phone replaced you will need to sign up for a new contract with your carrier and get an upgrade phone. Make you wonder why they were taking the insurance premiums after the upgrade date?
Some people seem to have a good experience with cell phone insurance. I'm not one of them and many thousands of others have found out the hard way too that the insurance they have been paying for is next to worthless. I think if people would do their homework and read all these complaints online, nobody would be buying the insurance. We all just assume that we are covered if ANYTHING happens to the phone because that's what the sales rep tells us. That's just not the case.