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18 Replies Last post: Jan 17, 2009 10:00 AM by g4acre   Branched to a new thread. 1 2 Previous Next
Click to view PCWorld's profile PCW News Bot 35,857 posts since
Aug 1, 2007
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Jan 13, 2009 9:12 AM

Does Dell Owe You Money?

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Click to view number6's profile Old Hand 2,240 posts since
Mar 28, 2008
1. Jan 13, 2009 9:22 AM in response to: PCWorld
Re: Does Dell Owe You Money?
So, 55% of the money goes to layers. Something is seriously wrong.


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Click to view gundark's profile New Member 104 posts since
Aug 18, 2006
2. Jan 13, 2009 9:43 AM in response to: PCWorld
Re: Does Dell Owe You Money?
The lawyers ALWAYS win, the company always loses, and the consumer is no better off than before.

Let's see, $1.5 million spread out among everyone who purchased a Dell over a four year period....how much you wanna bet that the average distribution will be about $5?

Sigh...
Click to view TheDoctor's profile New Member 6 posts since
Aug 4, 2006
3. Jan 13, 2009 2:30 PM in response to: PCWorld
Re: Does Dell Owe You Money?
I'd rather deal directly with Dell than to get a coupon good for a free Dell T-Shirt and have these cockroaches make a nickel. It always ends up that these ambulance chasers make millions and those actually damages, waste their time (for the attorneys), and get squat compared to how they were damaged.
This is why this kind of practice of law should be, ironically, outlawed.
If the plantiff doesn't get a certain level of redemption, neither do the tassled shoes.
Click to view MilesOvBodom's profile New Member 1 posts since
Jan 14, 2009
4. Jan 14, 2009 7:22 AM in response to: PCWorld
Re: Does Dell Owe You Money?
well its good this issue is finally being tackled. but just as everyone has said, the lawyers are probably gonna be the biggest beneficiaries from this. if the consumers got the bigger part then this would've been a huge scare to pc companies everywhere...but we couldn't make things THAT easy.
Click to view techtv's profile New Member 1 posts since
Feb 11, 2008
5. Jan 14, 2009 8:40 AM in response to: PCWorld
Re: Does Dell Owe You Money?
Lawers, cant live with them, yet there everywhere. Luckly i dont buy dell products
Click to view phillypa800's profile Member 478 posts since
Sep 26, 2006
6. Jan 14, 2009 10:05 AM in response to: PCWorld
Re: Does Dell Owe You Money?
abso-friggin'-lutely! the P.O.S. dimension 2600 i bought back in 2001 was trashed back in 2006 due to mobo failure. i wasted countless hours on the phone back in 2001 & 2002 with tech support trying to resolve OS crashes, blue screens, etc., and trying to understand another human being across the globe. never, ever, ever, ever, again will i buy a dell product. i don't care at this point. keep my money. i wrote dell off years ago.


"I won't eat anything that has intelligent life, but I'd gladly eat a network executive or a politician." ---------- Asus P5KC M0B0,Q6600 CPU, Artic Cooler Freeze Pro7 H/F, HyperX PC2-8500 8gigs, WD Cavalier Black 3Gb/s, nVidia 9800GTX+BE, Seitek Keyboard/5 Button Opt Mouse, HEC Zephyr 750W PSU, Raidmax Aztec Case, WINXP-64BIT WIN7 ULT-64BIT RC & VISTA ULT-64BIT, Dual Acer 22" x223w
Click to view glassmaster's profile New Member 37 posts since
Mar 27, 2008
7. Jan 14, 2009 10:13 AM in response to: gundark
Re: Does Dell Owe You Money?

$5? Your optimism is noble, however, how about more like $2 for each consumer claimant, hardly worth the time and effort filling out the forms.

Like the author said, the main benefit of this lawsuit -- excepting, of course, the greedy lawyers who get needlessly and wastefully overpaid -- is the long term improvement of Dell's customer service (hopefully).

I say "it's about time." I have a Dell XPS m1330 laptop with a 3-year warranty. I'm currently in a back and forth with their support over a very annoying software glitch. Can't seem to get it fixed after months of chat and email, and when I first emailed them a few weeks ago, after giving up on chat, my first request was ignored. I then emailed the same problem a second time and finally got a response, but I still have the problem.

And this is supposed to be XPS premium support. Hmmmmm.....

Click to view g4acre's profile Member 196 posts since
Nov 16, 2006
8. Jan 15, 2009 9:15 AM in response to: PCWorld
Re: Does Dell Owe You Money?
I have filled my claim for what good it will do.I have had many issues with my XPS 410 from the 2nd week of owning it.I find it very hard to work on it with the phone in my left hand & working with only my right hand,all the while trying very hard to understand the tech support on other end.Itold him at one point that I had bought a new Trail Blazer the same month & sure hoped GM's warranty was better as it would be very hard to change the transmision with the phone in my left hand while doing my in home service work as I had on my PC.the tech person didn't understand what I was saying,I told him it was sarcasime and that dell should be at my house doing this work not me.guess what? they never did.I did how ever get an education from this, NEVER BUY ANOTHER DELL PRODUCT!!!sad thing is I had heard good things from family on dell and that helped in my choice to buy dell. all I got was a $1200 paperwait and that price was without a monitor.I recone I will get my $2 from them and owe tax's on the attorney's share. G4acre
Click to view crevans's profile New Member 42 posts since
May 24, 2007
9. Jan 15, 2009 9:38 AM in response to: PCWorld
Re: Does Dell Owe You Money?
Many are talking about their bad experiences here with Dell. I need to voice the opposite. I find Dell support to be absolutely superior. I dealt with Dell for a year and a half at the company I previously worked for and deal with them for all my personal PC needs as well.

You can get on the online chat within minutes with Dell.

I just called them a few days ago to set up a return of something I bought and ended up not needing. I was on the phone live with someone in three minutes. The return was set up with no questions asked.

Another time I had ordered the wrong cable. I was told to just keep it, refunded in full, and sent the right cable. (I know the return label for the wrong cable would probably be more than the profit and that is why they said keep it...but still.)

Dell is a phenomenal company as far as customer service. They have great products and great service! I will no doubt buy Dell for the rest of my life.
Click to view g4acre's profile Member 196 posts since
Nov 16, 2006
10. Jan 15, 2009 9:44 AM in response to: crevans
Re: Does Dell Owe You Money?
I am glad some one had a good experiance with dell support,but you state that you have been in contact with them many times over the last 1 1/2 yrs.this alone is cause for concern,I bought my Mom a new HP and have as yet needed to call tech,in 9 months. now that is what I call good support,not needing them as her PC is working as it should.but I am glad for your possitive experiance with dell.mine wasn't G4acre
Click to view crevans's profile New Member 42 posts since
May 24, 2007
11. Jan 15, 2009 9:48 AM in response to: g4acre
Re: Does Dell Owe You Money?
I was in contact with them many times over that time span because the mid-sized company I worked for. It was not for repair after repair as it may have sounded. Mainly for purchases but even with the occasional repair, my experiences were as smooth as a baby's bottom.
Click to view phillypa800's profile Member 478 posts since
Sep 26, 2006
12. Jan 15, 2009 9:50 AM in response to: phillypa800
Re: Does Dell Owe You Money?
move the company back to our country (everything), and give us back our jobs then maybe i would consider buying another dell computer just to help OUR economy. other than that, NO DICE!


"I won't eat anything that has intelligent life, but I'd gladly eat a network executive or a politician." ---------- Asus P5KC M0B0,Q6600 CPU, Artic Cooler Freeze Pro7 H/F, HyperX PC2-8500 8gigs, WD Cavalier Black 3Gb/s, nVidia 9800GTX+BE, Seitek Keyboard/5 Button Opt Mouse, HEC Zephyr 750W PSU, Raidmax Aztec Case, WINXP-64BIT WIN7 ULT-64BIT RC & VISTA ULT-64BIT, Dual Acer 22" x223w
Click to view g4acre's profile Member 196 posts since
Nov 16, 2006
13. Jan 15, 2009 9:55 AM in response to: phillypa800
Re: Does Dell Owe You Money?
{color:#ff0000}AMEN we will have many company's try to rebound from this recesion-maybe even depresion by coming back home, but is the damage done to date to much to fix?????????? G4acre
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Click to view g4acre's profile Member 196 posts since
Nov 16, 2006
14. Jan 15, 2009 9:58 AM in response to: phillypa800
Re: Does Dell Owe You Money?
{color:#ff0000}AMEN ! many will return home to try and win back the trust od U.S.A. but with this recesion in full swing in may be too late for them.I say buy USA & only the ones who stayed here all along, but that list is too small to meet our every day needs. G4acre
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